SysAid News

Events + Launches + Conferences + Activities + Industry news + Community Basics

76 Posts

elena.t
SysAider
elena.tSysAider
published in SysAid News

SysAid helps St George (Utah, USA) successfully transforme its support operations and automate key processes

Picture yourself as the fearless IT manager of one of the fastest-growing municipalities in the USA. What kind of challenges would you face? A maze of hundreds of assets, thousands of end-users, and limited resources. It's a battlefield where being proactive is a struggle – you're constantly firefighting and solving problems.Jeff Brown and Nathan Gleed once found themselves in this very scenario. But then, they stumbled upon SysAid, and their IT world transformed! Discover their incredible story on our website, where they spill the beans on how they made the transition, and how they measure their newfound success. Do you want to be a next hero of the story? Leave a comment and we’ll reach out!

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G
SysAider
2 days ago
Francis Li
SysAider
Francis LiSysAider
published in SysAid News

Last chance: SMART’23 Award nominations close Sept 14!News

Hi SysMates,  Francis here. As Chief Customer Officer at SysAid, I'm accountable for the success of our customers.And the best part of my role is recognizing success!At our Annual SMART Awards program we celebrate IT Pros and teams who create success for their organizations!Submissions are now open in 3 categories:Champions in Employee Experience  Pioneer in Service Automation IT Hero of the YearNominate yourself, a colleague, or your team.<Apply Now>Deadline: Sep 14, 2023 Wishing you lots of luck,Francis LiCCO  

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Francis Li
SysAider
24 days ago
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SysAider
SysAid TeamSysAider
published in SysAid News

[WATCH] Happy SysAdmin Day 2023!News

Dear SysMates,  This is the one day a year in which—around the globe—we all stop to thank YOU for everything you do for us all year round.We can’t imagine where we’d be without you, and honestly, we don’t want to. In SysAid tradition, here’s a tribute to you. 💗  Happy SysAdmin Day 2023! From All of Us at SysAid

8661
K
1 month ago
S
SysAider
SysAid TeamSysAider
published in SysAid News

Trust Radius has honored us once again with a 2023 Tech Cares Award! 🏆News

Beautiful news has come our way, and we know just how proud it will make you too.Trust Radius has honored us once again with a 2023 Tech Cares Award! 🏆This means that we’re recognized among the leading B2B technology companies that go “above and beyond”  to support customers, employees, and communities. Your trust and partnership are the fuel behind our mission’s success to shape a brighter and more compassionate future in the tech industry.   Together, let’s keep making a positive impact on the world. <Read more>  Your SysAid Team 

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S
SysAider
1 month ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in Welcome SysMates!

Hello! Hi! Introduction time :)Sharing the Love

Sometime it feels like it’s you against the world? The pour of tickets? The avalanche of issues to handle immediately?Well you don’t have to be alone in this there are many SysMates here waiting to get to know you, talk shop, share collaborate and elevate your game. Together.  Let’s take the first step, tell us a bit about you, In the comments :)  

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Dr Tech
1 month ago
S
SysAider
SysAid TeamSysAider
published in SysAid News

[SysAid Blog] The Many AI-enabled Capabilities Available to ITSM and ESMBlog

Hey SysMates, Learn how AI enhances your ITSM strategy, making it proactive, agile, and customer-focused. The future of ITSM awaits, and it's AI-powered! 🤖Read more 

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S
SysAider
1 month ago
S
SysAider
SysAid TeamSysAider
published in SysAid News

[Call for Awards] Go for the Gold at SMART’23!News

Hey SysMates,  SysAid SMART’23 is coming back, including our amazing SMART Awards!  These are the categories open for you to nominate yourself, a colleague, or your team:      Employee Experience Champions      Service Automation Pioneer       IT Hero of the Year The Deadline is September, 14th Submit your nomination here 👇👇👇 

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SysAider
2 months ago
S
SysAider
SysAid TeamSysAider
published in SysAid News

[Call for Speakers] Make a lasting impact at SMART’23!Blog

SysMates, The  SysAid SMART’23 stage is waiting for you! On October 24-25th, we’re holding our third annual SMART Virtual Conference, to bring you the real stories, from real people.  It’s your chance to take the stage and share your story and expertise with an audience of IT peers.Submit your application by Aug 24th. Don't delay, slots are limited. Apply now 👇👇  Feel free to share this with your colleagues, and apply for more than one topic if you wish. Your SysAid SMART Team 

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S
SysAider
2 months ago
S
SysAider
SysAid TeamSysAider
published in SysAid News

[SAVE THE DATE] Get Ready for SMART’23!News

SysMates, this is going to make your day! The SysAid SMART Virtual Conference is back for its third year. We're taking things to the next level with two days of packed content, including keynotes from industry experts, hands-on workshops, and networking opportunities. SysAid SMART’23 will be held on October 24 & 25, 2023. Mark your calendar now! Stay tuned for further details.  Your SysAid SMART Team 

390
S
SysAider
2 months ago
elena.t
SysAider
elena.tSysAider
published in Welcome SysMates!

Cleaning for Ideas

We all know that to make room for something new, we sometimes have to bid farewell to the old. That's why we've decided to roll up our sleeves and embark on a little tidying adventure. On July 15th, we'll archive all the ideas that were shared before the year 2022. Our goal is to keep things fresh and focused on the latest and greatest concepts that fuel our vibrant community.Now, here's the exciting part—we understand that amidst the archive, there might be hidden gems that slipped through the cracks! Time has a way of breathing new life into old ideas, bringing fresh perspectives and innovative twists. If you believe your older idea still holds unique value or has blossomed into something even better, this is your chance to let it shine. Leave a link to this idea in the comments and we’ll make sure to keep it.Thank you for being an invaluable part of our community. Let's revisit the good old days and bring back those remarkable ideas that have stood the test of time.Keep innovating,

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elena.t
SysAider
2 months ago
S
SysAider
SysAid TeamSysAider
published in SysAid News

SysAid Wins the CODiE Awards for Best IT Management Tools, once again!

We are thrilled to be honored for our work and innovation by the SIIA CODiE Awards for Best IT Management Solution! Literally, these are the Oscars of the tech industry. Your support, trust, and feedback have been the secret sauce to our success. From the bottom of our tech-loving hearts, thank you for being the amazing customers you are! Read Here for More Details Your SysAid Team ❤

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SysAider
2 months ago
S
SysAider
SysAid TeamSysAider
published in SysAid News

Reach for the Cloud [Healthcare] Webinar is Open for RegistrationNews

SysMates + on-premise customers - this one is for YOU! Healthcare was long deemed unfit for Cloud migration. After all, worrying about complying with HIPPA and GDPR regulations alone would give any SysAdmin anxiety, and for good reason.To address these concerns, we are hosting our third Reach for the Cloud [Healthcare] webinar on July 12th at 10:00 AM ET.Sign Up Now Join us to hear from Amazon Web Services (AWS) guest speaker, Yin Cai, and from @Michael Hughes of Mission Health Services all you always wanted to overcome challenges and fuel your success in the Cloud. See you there!  Your SysAid Team

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SysAider
2 months ago
S
SysAider
SysAid TeamSysAider
published in SysAid News

[Joe the IT Guy Blog] What You Need to Know About Change EnablementBlog

A wise man once said: “The change is the only constant”, and for us in IT, this really hits the nail on its head. Gladly, we’ve got Change Enablement to help us navigate through this tricky process and get it just right. Here’s how!

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S
SysAider
2 months ago
S
SysAider
SysAid TeamSysAider
published in SysAid News

[Blog] Everything You Need to Know about Service Desk MetricsBlog

Service desk metrics, let’s talk about them! The good, the bad, and the ugly. But more importantly, how do you define which ones are better applicable to you and your organization? Get your answers here! 

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S
SysAider
2 months ago
Erik Snider
SysAider
Erik SniderSysAider
published in SysAid News

2023 Report: 4 Top Key Findings You Have to Know About

Hey SysMates,  Erik here. As you well know, the world of IT has been going through quite a bit of changes in recent years. That’s why reading our fourth-edition 2023 State of Service Management Report is an absolute must for anyone who wants to stay sharp and ahead of the competition. 💪 Our report compiles analyzed data from 1200+ IT pros and is bound to make a difference to the way you conduct your everyday business. Check out some of the report’s main conclusions: Employee experience is at the core of what IT organizations care about.  Workforce productivity correlates with a positively-rated experience.  IT pros actively measure their impact on business performance and successes.  HR remains the main priority when deploying service automation solutions. Curious to find out more? Grab your copy here>> HERE

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Erik Snider
SysAider
2 months ago
S
SysAider
SysAid TeamSysAider
published in SysAid News

SysAid Has Been Recognized In The Enterprise Service Management Landscape, Q2 report from Forrester!News

SysMates rejoice!The Enterprise Service Management Landscape, Q2 report from Forrester has recognized us among 29 notable vendors. Forrester lists SysAid as an “Extensible general-purpose platform that can be used to build any type of domain application”. What we believe this means is that we’re rockin’ IT and are stoked to keep pushing the boundaries of the ESM space. So thanks, Forrester. And thank YOU for sharing in our excitement! Read more Your SysAid Team 

260
S
SysAider
2 months ago
Francis Li
SysAider
Francis LiSysAider
published in SysAid News

The 2023 State of Service Management Report is OUT!News

Hey SysMates, Francis Li, here.  As you know, we always aim to give you valuable insight to ensure your success, which is why we’re excited to give you that edge with SysAid’s fourth-edition 2023 State of Service Management Report!  Based on our data-based trends, we’ve clearly identified two main challenges facing the world of IT. The first is the need to prove their impact on the organization, and the second is the need to keep their employees happy and productive. 😎 Want to improve your winning tactics and future-proof your IT strategy? Grab your State of Service Management Report 👉🏻>> here 

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elena.t
SysAider
3 months ago
S
SysAider
SysAid TeamSysAider
published in SysAid News

Exclusive Sneak Peek into upcoming 2023 State of Service Management ReportNews

Heads up SysMates. We're giving you an exclusive sneak peek into our upcoming 2023 State of Service Management Report. 🎉 Ben Brennan, CEO of QSTAC, Author of Badass IT Support, and a Top 25 HDI Thought Leader, shares his unique insights on the correlation between productivity and positively rated experiences. Stay tuned for the full report, packed with in-depth data to future-proof your IT strategy and help you crush your business goals. It's coming soon!   Cheers, Your SysAid Team 

340
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SysAider
3 months ago
M
myatesNew SysMate
asked in SysAid News

Where can I see the recording of the virtual even which happened May 3rd

Where can I watch the virtual event from yesterday...is there a recording somewhere 

1
S
SysAider
4 months ago
Sarah Lahav - CEO
SysAider
Sarah Lahav - CEOSysAider
published in SysAid News

SysAid has been recognized as a Customers’ Choice in Midsize Enterprise in the Gartner® Peer Insights™ Voice of the Customer for IT Service Management Platforms!News

 📢 Big announcement, SysMates!We’ve just been recognized as a Customers’ Choice in Midsize Enterprise in the Gartner® Peer Insights™ Voice of the Customer for IT Service Management Platforms.  This marks the third year that we are acknowledged for the value we provide to our dearest customers (that’s you). This means that we’ve exceeded the average User Interest and Adoption Score, and that’s why you’ll see us prominently in the Customers’ Choice quadrant for Midsize Enterprise. So thanks for helping us make IT happen. Literally couldn’t have done it without y’all! 🙏 Your SysAid Team.  Disclaimer:Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates. The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is

881
A
4 months ago
Francis Li
SysAider
Francis LiSysAider
published in SysAid News

[SAVE THE DATE] Big news coming!Reshaping ITSM. Forever

Dear SysMates,  You’ve been around the IT block long enough to know how essential clarity is for handling demanding IT workload. Full transparency, zero fluff. SysAid is about to introduce a whole new experience. That’s why you’ll want to SAVE-THE-DATES and be ready for the global reveal:   📢 Virtual Event May 3rd. 11 AM ET / 3 PM GMT📢 SWL - Las Vegas - May 2-4th📢 SITS - London - May 10-11th More details coming soon - don’t blink! Your SysAid Team

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Francis Li
SysAider
5 months ago
jsidoti
Guru
jsidotiGuru
asked in Welcome SysMates!

For the record

Maayan Rocks! after quite some time of not being able to access my community account Maayan got me back in I appreciate all the effort John  

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Maayan Karstaedt
SysAider
7 months ago
Francis Li
SysAider
Francis LiSysAider
published in SysAid News

TrustRadius Named Us A Winner In 2023!

Hi there SysMates, I want to give a big shoutout to all of YOU 🙏, thanks to your reviews, TrustRadius named us a winner in these categories:🏅 Best of 2023🏅 Customer Relationship🏅 Value for Cost🏅 Best Feature Set Here are my favorite quotes from your reviews: "A large feature-rich ITSM at a price for the Small to Medium Business Budget" "SysAid - Great Features, Added Benefits, we would buy it all over again!" "Excellent software and support!" We're looking forward to another year of providing nothing but the best to our customers.Francis Li, CCO

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Francis Li
SysAider
7 months ago
Sarah Lahav - CEO
SysAider
Sarah Lahav - CEOSysAider
published in SysAid News

G2 and Our Customers are Wishing Us Happy Holidays!News

Thanks to G2 and our customers for choosing us again as Momentum Leader and awarding us with 20 🥇 in ITSM and Service Desk categories! #g2crowd #serviceautomation #ITSM #getITDone #sysaid

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Sarah Lahav - CEO
SysAider
8 months ago
P
ptaylor2022New SysMate
asked in Welcome SysMates!

How to include the message

 Question when creating a new online ticket how can I include the message within the email message? Thanks

1
Maayan Karstaedt
SysAider
9 months ago

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