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liora cSysAider

posted in SysAid News

SysAid has been awarded a 2025 Buyer's Choice Award from TrustRadius!

🎉 We've got exciting news!SysAid has been awarded a 2025 Buyer's Choice Award from TrustRadius! As Allyson Havener, SVP of Marketing and Community at TrustRadius, put it, "This recognition highlights the powerful impact SysAid has had on its customers."We'd like to thank our amazing customers for their trust and for sharing their positive experiences.#SysAid #BuyersChoiceAward

130

22 days ago

liora cSysAider

posted in SysAid News

🏆 SysAid Copilot Wins 2024 Generative AI Product of the Year!

We're over the moon to announce that SysAid Copilot has been crowned the 2024 Generative AI Product of the Year by TMC! This monumental achievement solidifies SysAid's position as a leader in innovative ITSM solutions.This prestigious award recognizes SysAid Copilot's exceptional ability to leverage generative AI to streamline operations, improve efficiency, and enhance customer satisfaction.

170

30 days ago

liora cSysAider

posted in SysAid News

Registration for SMART'24 is now open!!

🎉See the Next -Gen of ITSM at SysAid SMART! 🚀We're excited to invite you to our annual customer conference on November 19. It's your chance to dive into the latest IT Service Management trends and see how Gen AI is transforming the industry.Want to see what we've got in store?Check out our agenda and register today

240

1 month ago

liora cSysAider

posted in SysAid News

[Call for Awards] Go for the Gold at SMART’24!

Hey SysMates, SysAid SMART’24 is coming back, including our amazing SMART Awards! These are the categories open for you to nominate yourself, a colleague, or your team: Champions in Employee Experience SysAid Innovation Excellence Award IT Hero of the YearNominations close on November 4, 2024! Submit IT here 👇👇👇

260

1 month ago

SysAid TeamSysAider

published in SysAid News

Top 5 IT Metrics You Must Track: A Practical Guide to Collecting, Analyzing, and Reporting with SysAid Analytics

Tired of guessing when it comes to assessing ITSM performance? Want a clear, data-driven strategy to showcase your IT team's value? Join our webinar on October 29.How to Measure the Impact of Your Work with Analytics.Here's what we'll dive into:Quantify Effectiveness: Get a solid grip on key metrics like MTTR, SLA compliance, and ticket resolution. Know exactly where you stand. Spot Opportunities: Identify hidden bottlenecks and improvement areas you might have missed. Practical BI Implementation: Discover how to build a solid foundation, structure processes, optimize operations, and generate insights that drive improvement. AI at Work: Use AI to automate data analysis, providing forecasts and recommendations that matter.Sign upNo fluff, just practical tools and insights to elevate your ITSM game. See you there.

490

1 month ago

liora cSysAider

posted in SysAid News

Save the date for Smart'24!

SysAid SMART'24 is Back! 🎉Join us for our 4th annual virtual conference on November 19th. Discover fresh insights, engage in hands-on workshops, learn from your peers, and connect with industry leaders.Stay tuned for more details and to register!#SysSMART2024

160

1 month ago

liora cSysAider

posted in SysAid News

SysAid has been recognized as a Sample Vendor in the Gartner® Hype Cycle™ for IT Management Intelligence, 2024, and Gartner® Hype Cycle™

📣You heard it here first! SysAid has been recognized as a Sample Vendor in the Gartner® Hype Cycle™ for IT Management Intelligence, 2024, and Gartner® Hype Cycle™ for ITSM, 2024, in the operations assistant category. Gartner clients can download the Gartner Hype Cycle for IT Management Intelligence, 2024, and Gartner® Hype Cycle™ for ITSM, 2024 using your Gartner.com login. Let us know in the comments if you’ve checked it out!

141

1 month ago

liora cSysAider

posted in SysAid News

Avi Kedmi and Evan Kirstel Discuss the Future of IT with Generative AI

🎙️ Our CEO, Avi Kedmi, recently sat down with B2B tech influencer Evan Kirstel B2B TechFluencer to chat about how Generative AI is shaking up IT service management.🚀 From helping IT teams focus on what really matters to boosting efficiency and driving innovation, they covered it all! Curious about how AI is making a real impact? 👀Tune in to their conversation here

1 month ago

liora cSysAider

posted in SysAid News

Get to know our Chatbot for Agents!

IT YouTuber Star #TechWithEmilio dives into our Chatbot for Agents 🤖 – explaining why it’s going to make his life so much easier and yours too! 💡✨Trust us, you’ve gotta see this. 👀https://lnkd.in/dnhPfASB

1 month ago

SysAid TeamSysAider

published in SysAid News

Gen AI Under The Hood – Lessons Learned From 7,000 Active SysAid Copilot Users

🚀 Curious about the real impact of Gen AI in IT Service Management? 🤔Join us for an exclusive deep dive into SysAid Copilot, the next-gen solution that’s boosting productivity by 35%! 🔍 What You’ll Discover:🔹 Explore the technologies behind Gen AI and their implications for your IT strategy.🔹Learn from over 120 active SysAid Copilot users and discover actionable tips to enhance your IT environment.🔹Get valuable insights from deployment experiences, including key dos and don’ts.🔹Engage directly with SysAid experts in a live Q&A session to get your questions answered. Sign up:Let us know if you’re coming in the comments!

490

2 months ago

SysAid TeamSysAider

published in SysAid News

London Meetup: IT Senior Leaders, Grab Your Spot!

Are you a senior IT leader, or above? Then we'd love to invite you to a unique experience in London with SysAid's CEO, Avi Kedmi.On September 11th, we're gathering a select group of IT leaders for an intimate executive meetup at the iconic Shard.This isn't your average industry event – it's a chance to connect with peers, share ideas, and get real about the challenges you're facing. Plus, want to know what's next in AI for ITSM? You're in the right place. Avi will share his insights and the latest AI strategies.After the discussion, you’ll be treated to a delicious dinner with stunning views of the city.Sign up: https://www.sysaid.com/lp/sysaid-executive-meetup-in-london-0924?utm_source=sysaid-community/post

380

3 months ago

SysAid TeamSysAider

published in SysAid News

🎉 TrustRadius just named us a 2024 Tech Cares Award winner!

We're doing a little happy dance! 🎉 TrustRadius just named us a 2024 Tech Cares Award winner. We're beyond thrilled.This recognition is a huge honor and a testament to our commitment to positively impacting the world with our CSR efforts.We're incredibly grateful for our amazing community. Together, we're making a difference!Let's celebrate this win together! 🥂https://lnkd.in/d9xvzQsH

150

3 months ago

SysAid TeamSysAider

published in SysAid News

[NEW REPORT] The AI Revolution in ITSM

It’s time! SysAid’s newest report ‘The AI Revolution in ITSM: Mega Trends You Can’t Ignore’ is HERE and the numbers are IN. 👏We analyzed unfiltered data from 1200+ IT pros based on our annual survey in partnership with Jeffrey Rumburg, a leading industry expert and HDI top thought leader.The trends. The strategy. The winning tactics for success with AI. 💹Grab your copy now! >> https://lnkd.in/dxkgpWeh#SysAid #AITrends #ITSM

370

3 months ago

SysAid TeamSysAider

published in SysAid News

[ Webinar + YouTuber Star Appearance ] NEW AI Chatbot for Agents

Hi SysMates, Our new AI Chatbot for Agents is here to change your service desk game. Overnight!Join our upcoming webinar, on July 30, 2024, 10:00 AM EDT / 4:00 PM CET to see it in action.And we’ve got something sensational for you - we’ll be joined by the IT YouTuber superstar David Rodriguez from SysAdmin Tutorials.→ Save Your Spot ←Live Demo: See how SysAid’s Copilot Chatbot for Agents can identify urgent tickets, whip up issue summaries in seconds, and find solutions based on your data. Panel Discussion: Join YouTube star David Rodriguez and Andre Gayle, IT Manager at Isratech Jamaica Limited, for an insightful discussion on how AI can power proactive service. ️ Real-World Wins: Hear how Isratech Jamaica Limited leverages SysAid Copilot to deliver exceptional service and optimize resources.Your SysAid Team

200

3 months ago

SysAid TeamSysAider

published in SysAid News

[Watch] Happy SysAdmin Day 2024!

AI is changing everything... well almost 😜But some things will never change. SysAdmins, this is YOUR day!Thanks for keeping our systems running smoothly, even when end users throw us curve balls. ☕🖮So thank you for everything - where would we be without you? This tribute is created with love, especially for you ♥️. Happy SysAdmin Day!

190

3 months ago

SysAid TeamSysAider

published in SysAid News

[Webinar Invitation] Unveiling Mega ITSM Trends with SysAid's CEONews

🔎AI is reshaping IT with both opportunities and complexities.So, what are the challenges keeping IT leaders up at night in the AI era?Get the answers in our upcoming webinar, "Navigating Mega Trends in ITSM: A Data-Driven Discussion," on July 3rd!🌟 We’ve surveyed over 1200 IT professionals to bring you the insights you need to stay ahead. You’ll be the first to access SysAid's annual survey results and hear insights from:🔹 Avi Kedmi, CEO of SysAid 🔹 Jeff Rumburg, a leading benchmarking expert, HDI top thought leader, and award-winning contributor to IT service and support🔗https://www.sysaid.com/resources/virtual-events-and-webinars/mega-trends-in-itsm#ITSM #Webinar #AI #SysAid #TechTrends

120

4 months ago

SysAid TeamSysAider

published in SysAid News

[On-Demand] Revolutionize Service Experience with Gen AI in Microsoft TeamsNews

Hi SysMates, The energy was electric at our recent webinar showcasing our powerful AI Chatbot within Microsoft Teams. Want to get your hands on Barclay Rae’s top 7 tips for implementing AI in your service experiences? Watch on-demand Here's what's in store for you:Top tricks from industry expert, Barclay Rae, on how to implement AI to enhance employee experience A deep dive into the strategic value of the Microsoft and SysAid partnership with our guest speaker, Swastik Das, Senior Product Manager at Microsoft Live product tour showcasing SysAid Copilot's AI Chatbot in action, seamlessly integrating with Microsoft Teams to boost user engagementYour SysAid Team

630

7 months ago

SysAid TeamSysAider

published in SysAid News

SysAid at SITS on April 17th-18th: It’s going to be a knockout!

🔔Hi SysMates, Gear up for round one!We’re bringing the next BIG thing coming to AI in ITSM at SITS - The Service Desk & IT Support Show, and we're inviting you to step into the ring with SysAid Copilot.Get ready to put on your boxing gloves and knock IT out with next-gen ITSM. Plus, join our raffle for a chance to win an Oculus Quest VR headset at booth 525.We’ve got plenty of possibilities lined up for you to enjoy your time:Secure a meeting in our private VIP boardroom and enjoy a good face-to-face discussion over drinks with our experts. Mark your calendar and join us for after-show cocktails! The event will be hosted on April 17th at 5:00 PM at the Tapa Tapa Bar Excel, literally outside SITS. Be ready to present this invitation as your entrance pass.Drop by our booth. You’ll get to try out our AI-powered SysAid Copilot and be the first to see our latest groundbreaking features revealed at the show!It’s going to be a knockout!Your SysAid Team

170

7 months ago

SysAid TeamSysAider

published in SysAid News

[Webinar] The future of user support: AI Chatbot & Microsoft TeamsNews

Hey SysMatesMark your calendar for April 9th at 10:00 AM EDT because something BIG is coming your way! Microsoft 365 users, join our exclusive webinar and discover how our powerful AI Chatbot, integrated seamlessly via Microsoft Teams, can completely transform the way you support your users.Here's what's in store for you:Top tricks from industry expert, Barclay Rae, on how to implement AI to enhance employee experience A deep dive into the strategic value of the Microsoft and SysAid partnership with our guest speaker, Swastik Das, Senior Product Manager at Microsoft Live product tour showcasing SysAid Copilot's AI Chatbot in action, seamlessly integrating with Microsoft Teams to boost user engagementDon't miss this opportunity to improve productivity, and free up time for admins to focus on more complex issues, with 24/7 AI support within Teams. <<Secure your spot now!» See you there,Your SysAid Team

310

7 months ago

SysAid TeamSysAider

published in SysAid News

SysAid Copilot, the next-gen of ITSM is now commercially available! 🎩💫News

🎉 BREAKING NEWS!! 🎉SysAid Copilot, the next-gen of ITSM is now commercially available! 🎩💫This comprehensive, innovative set of generative AI capabilities provides employees with a consumer-grade, self-service experience and accelerates organizational productivity.Key features include:🕒 24/7 AI Chatbot for End Users🔄 Seamless integration into existing channels👩‍💼 Admin Control to monitor and fine-tune responses🌟 AI Intelligent Categorization📑 AI Case SummarizationAvi Kedmi, CEO of SysAid, promises, "This is just the beginning!"Read the press release for all the details >> https://bit.ly/3tT4Zui...Excited to unveil and demo the full array of features at our customer-exclusive launch event, coming up on January 25th! 🗓️

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8 months ago

SysAid TeamSysAider

published in SysAid News

[ On-demand] Gen AI Strategies for Superior Service Management.News

Hi SysMates, We're still buzzing from our recent event, “Gen AI Strategies for Superior Service Management.” We explored the transformative power of Gen AI on the user experience (UX) for both admins and end-users.Watch the on-demand! Here are your key Gen AI takeaways:Gen AI drives a 20% increase in productivity with streamlined service workflows. 30%+ of issues are AI-contained with virtual assistants or chatbots.Your SysAid Team

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8 months ago

Francis LiSysAider

published in SysAid News

Product Roundup LIVE: Connect with Product Experts & Ask Away!News

Hi SysMates, Gain a 360° view look at next-generation AI features and more in our Product Roundup webinar on March 27th at 11:00 AM ET/4:00 PM CET. See live demos, and seize the opportunity to ask Product Managers your most pressing questions. Register today! In this info-packed webinar, our product experts will reveal powerful new features to transform your IT service desk, powered by gen AI and more!Asset Management: Discover Asset Warranty, seamlessly integrating Dell asset warranty data directly in SysAid for proactive assets management & planning. Knowledge Management Redefined: Elevate your AI Chatbot’s knowledge with the SharePoint Connector Streamlined Ticketing: Explore SysAid Copilot's Conversational Ticketing and Updates functionalities in the AI Chatbot for a smoother end-user experience Guardrails & AI Intelligent categorization: See how guardrails ensure end users follow rules and stay secure, and AI Intelligent Categorization in SysAid's Ticket Automation lets a

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8 months ago

SysAid TeamSysAider

published in SysAid News

[Webinar] Gen AI Strategies in Service ManagementNews

Hi SysMates, We’d love to have you join our webinar/exclusive event on February 28th, to discover the infinite ways that Gen AI can help you manage and deliver exceptional service. Here’s what to expect: Redefining Experience with Gen AI: Learn how AI can enhance service management for all stakeholders with industry expert, Rae Ann Bruno. AI Strategy: Ideation to Implementation: Hear from your peers on how they plan to incorporate Gen AI into their service management strategy. Witness AI in action: Discover how SysAid Copilot transforms productivity.<<<Save Your Seat>>> Your SysAid Team P.S. Don't miss your chance to attend live and WIN one of four Oculus Quest VR experience glasses - winners will be announced at the event!

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8 months ago

Francis LiSysAider

published in SysAid News

[Limited-time offer] 20% off discount & On-demand is LIVE !News

Hi SysMates, The SysAid Copilot Launch Event, showcasing our cutting-edge generative AI solution, is one to remember.The energy was truly incredible. Here’s what our attendees have to say: "This is truly game-changing. Cannot wait to implement""It looks awesome. Well done.”"So excited! Especially since I work alone in support right now." The good news is that you can now relive the event, the on-demand webinar is now LIVE! So catch up on specifics or experience it all over again, the choice is yours. Act quickly! Get an exclusive 20% off SysAid Copilot—when you schedule a call before February 2nd, 2024. Shop Now & Save 20%! Let's take your ITSM to the next level. Francis Li, CCO

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9 months ago

sanukumar554New SysMate

asked in Welcome SysMates!

Good afternoon We recently implemented SysAid mobile to enable our technicians to work on their incidents or create new incidents in the field. However, when clicking on New Ticket, the screen is just blank and it shows ticket #0 Please help!!

Amp Credit Loan 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫/𝐂𝐀𝐑𝐄/𝐡𝐞𝐥𝐩𝐥𝐢𝐧𝐞 𝐧𝐮𝐦𝐛𝐞𝐫 ❽❸❽❽⓿❷❶❼❷❽][\\¢𝟗𝟎𝟑𝟏𝟒𝟖𝟏𝟓𝟔𝟑..%- Call now.

10 months ago

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