SysAid News

Events + Launches + Conferences + Activities + Industry news + Community Basics

45 Posts

Francis Li
SysAider
Francis LiSysAider
published in SysAid News

[SMART 2022] Nominate people who truly deserve the award!SMART 2022

We are so excited SysAid SMART is coming back, including our amazing SMART Awards!  Award submissions are now open!You can nominate yourself, your team, a colleague submit your application for a SMART Award before August 22nd! Tell us who is the best:      🏆 Champions of Employee Experience     🏆 Pioneer in Service Automation     🏆 IT Hero of the YearSubmit IT here 👇  

4786
Maayan Karstaedt
SysAider
18 hours ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in Welcome SysMates!

Hello! Hi! Introduction time :)Sharing the Love

Sometime it feels like it’s you against the world? The pour of tickets? The avalanche of issues to handle immediately?Well you don’t have to be alone in this there are many SysMates here waiting to get to know you, talk shop, share collaborate and elevate your game. Together.  Let’s take the first step, tell us a bit about you, In the comments :)  

1563
Karlson
1 day ago
S
skatz
posted in Welcome SysMates!

Old Community Posts/Content?

Hello, back on the July 1st announcement email for the new community it was mentioned that content from the old community forums would migrate over, but I am not seeing any of the old threads/content I posted on or had ‘saved.’ Is there any way to access this still?

2
S
10 days ago
B
billwork
asked in Welcome SysMates!

How do I get access to the Forum?

How do I get access to the Forum? I get the “Whoa”. 

3
Maayan Karstaedt
SysAider
15 days ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in Welcome SysMates!

Sysadmin Day Throwback - CinderellaSysAdmin Day

Do you feel the magic? It’s almost here.   SysAdmin Day is coming and  we can’t wait to share IT with YOU.  

20
Maayan Karstaedt
SysAider
20 days ago
sarah
SysAider
sarahSysAider
published in SysAid News

[WATCH] New Sysadmin Day 2022 video’s out!SysAdmin Day

Remember when your distant relatives wanted your help because they knew you were “good with computers”?Although there are only so many people in the world that can truly appreciate how brilliant and essential you are “with computers”, we wanted to let you know that we do know the difference.We really do! 💗  Happy SysAdmin Day 2022!From All of us SysAiders

910
sarah
SysAider
20 days ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in Welcome SysMates!

Sysadmin Day Throwback - I.T. BootcampSysAdmin Day

God we had some good ones so far right? Time to get serious though!  IT heroes, we salute you!

40
Maayan Karstaedt
SysAider
21 days ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in Welcome SysMates!

Sysadmin Day Throwback - Cntrl ZSysAdmin Day

Here’s another SysAdmin Day classic!Honoring IT heroes around the world. Getting IT done! 

30
Maayan Karstaedt
SysAider
21 days ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in Welcome SysMates!

Sysadmin Day Throwback - Back to the Office!SysAdmin Day

Do you remember it? That moment when your boss announced that you were going back to the office after all that time working from home? That was.. emmm…. let’s say….challenging. We owe IT to you!

80
Maayan Karstaedt
SysAider
22 days ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in Welcome SysMates!

Sysadmin Day Throwback - Mom & DadSysAdmin Day

SysAdmin Day is around the corner and we’ve got something cooking in the kitchen for the big day.But why wait til then? Let’s start celebrating all IT heroes today with some of our best SysAdmin Day productions from over the years.  We owe IT to you!

260
Maayan Karstaedt
SysAider
23 days ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in SysAid News

[SMART 2022] Want to Become a Speaker?

Up your game and join us as a speaker! On September 20-21st, we’re holding our 2nd annual SMART Virtual Conference, to bring you the real stories, from real people.  It’s your chance to take the stage and share your story and expertise with an audience of IT peers. Submit your application by Aug 22nd. Don't delay, slots are limited. Apply now 👇👇   Feel free to share this with your colleagues, and apply for more than one topic if you wish.Your SysAid SMART Team

980
Maayan Karstaedt
SysAider
23 days ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in SysAid News

Welcome to Your New Home!News

Hello SysMates new and veteran!It’s been over 15 years, 12 thousands posts, 40 thousand replies and almost 20 thousand users, IT’s time we move homes :) We built a new home, for a better experience, for you our SysAid customers and for all IT pro’s who want in on the conversation.  So what do we have here?📣 SysAid News - Be in the know & get to know others🚩 Getting Started - Figure IT out💎 SysMate Gems - Shine your mastery💬 Talk IT out - Brainstorm together📚 Product Anatomy - Go deep✅ Product Updates - Hit subscribe 📆 SysAid Events - Watch on demand or RSVP for upcoming sessions💡 Suggest Ideas - Make IT happen  Now, IT is in your hands. Explore. Collaborate. Share. Can’t wait to hear what you think of the new digs? In the comments!Cheers,Maayan & the SysAid team 

3377
Maayan Karstaedt
SysAider
1 month ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in SysAid News

SysAid Product Documentation Revamped !News

Dear SysMates, We are super excited to update that our FKA Online Help center has moved to a new home as well!Our Product Documentation is now with a more intuitive, friendly, and clear interface for you to get all the information you’d ever need about SysAid. Check IT out It is also available for you anytime on the community:On the top ribbon Product Documentation on top ribbonAt the bottom right book iconBook Icon Product Documentation Widget Can’t wait to hear what you think? In the comments!Cheers,Maayan 

3000
Maayan Karstaedt
SysAider
1 month ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in Welcome SysMates!

Suggest Ideas on SysAid Community

SysAid already has a vast range of capabilities and features, and yet this doesn't mean we are going to rest on our feet. Our R&D teams are working continuously to improve and invest in our current offering that will deliverthe most value for you, our customers. When you get that ‘Aha!’ moment we want to hear all about IT!The process: Search for an existing Ideas first - voting up an existing Idea will have more impact and will keep us focused.  Create an Idea - Subject line should be clear and concise giving a high-level description of your suggestion. Be generous with the information you share nothing is too obvious. Give an example from your day-to-day how this will impact your work. Share how this will bring value to others in the community. Categorize - Choose product Area, add tags so can be easily found by other users and potential voters.  Submit.  What happens after submission?  We will review new submissions at least once a month and update Idea status per types bel

280
Maayan Karstaedt
SysAider
1 month ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News

Posting is locked, SysAid’s Community is moving soon!

Hi there, Super excited to share our beautiful community will be moving home in about a week! A few important things you should know: Posting on the community will be locked and any content shared after the 30th of June will be lost.The content you shared and the information on the community over the years will not belost and is moving with us! Your login credentials will stay the same in our new home :) Hope you are getting excited as much as I am! In the meantime feel free to shoot me a private message, to say hello, tell me what you think about our community and what you would love to see in it’s new home! Stay tuned for more news, Maayan

0
Maayan Karstaedt
SysAider
1 month ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News

[Launch Event] Employee experience. Reimagined.

The excitement for our next product launch is in the air! We are proud to invite you to a one-of-a-kind celebration: Launch Event: AI Service Desk Join us on June 29th at 10:00 AM ET as we reimagine employee experience. Grab Your Seat

2
Maayan Karstaedt
SysAider
1 month ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News

WEBINAR: JUNE 7th - Reach for the Cloud: AWS Best Practices & Expert Tips

Are You Ready to bust some cloud migration myths? Get the real facts from an AWS leader and a SysAid expert to start your Cloud journey. Join our webinar on June 7th at 10:00 am ET to hear first-hand insights and actionable tips to set you on the right track. >>Save My Seat<< We’ll be hosting Steve Blackwell, Global Tech Leader for Manufacturing at AWS, who brings 20+ years of experience in the manufacturing industry and has advised countless IT organizations in their cloud migration. As well, you will gain from the vast experience of Ilan Farhi, SysAid’s VP of Customer Experience, who will share SysAid’s customer stories that have successfully migrated to the Cloud. You’ll learn about: Cloud trends in the manufacturing industryThe best practices and tips from an AWS expertReal-life stories with actionable lessons for a painless migration to the cloudBe the change you want to see in your IT world. We hope to see you there!

0
Maayan Karstaedt
SysAider
2 months ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News

[Webinar] 2022 State of Service Management. Save you a seat?

Great news! The 2022 State of Service Management Webinar is on. 1200+ professionals shared their views on IT in our annual survey. We’ve analyzed all the data. The trends. The insights. The outcomes. ✍ All the things IT folks must know to win in 2022. Ben Brennan, guest speaker and author of the best-seller "Badass IT Support", will be there to share his views. Join us on March 29 at 9:00 AM ET Save Your Seat See you there! Maayan

1
Maayan Karstaedt
SysAider
2 months ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News

Important Notice: SysAid is Sunsetting its End-User Portal

Did you know that SysAid’s Self-Service Portal, which is the modern and more sophisticated cousin of the End-User Portal (EUP), was launched a couple of years ago? Literally thousands of our customers have enjoyed the benefits of this tool and now it’s time for you to do so too. With any legacy solution comes its limitations and security risks. This is why we’ve made the decision to sunset the EUP, so that you don’t become exposed to these vulnerabilities. Not to mention, the Self-Service Portal is just way better. These are the critical dates of our sunset timeline: Cloud customers: December 2021 On-Premises customers: Q1 2022 release Looking to learn more about what a SSP is all about, read up about it here. : Also, be sure to join our webinar on December 8th at 10 am ET where we’ll cover what the transition from the EUP means for you, and how to boost your self-service capabilities and employee adoption to the next level. Upwards and Onwards, Maayan

6
Maayan Karstaedt
SysAider
3 months ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News

SysAid Incident - Login issues caused by Certificate Error in Browser - 2 May 2022

Hi all, On 2 May 2022, between 19:50-22:00 UTC, some customers using the Google Chrome browser experienced certificate errors that prevented users from logging in to their system. It originated with changes to Google’s infrastructure and process of evaluating valid certificates. We resolved the error within three hours of notification. Read more about it here SysAid will continue to investigate further to mitigate future incidents, and remain committed to providing our customers with a stable and secure platform Best, Maayan

0
Maayan Karstaedt
SysAider
3 months ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News

Next week! SysAid at SITS 2022 on 11-12 May at London

Wondering what on earth golfing has to do with service automation? Visit us at SITS to find out! NEXT week. Entry is free. Link to register in the first comment below. >> Pop in to our booth to say hi >> Plan ahead and book a meeting! >> Join our CPO Hila Lamm at a session about "Service Automation the future of ITSM?" | 1 pm 12th May | Theatre 2 Excited to meet face to face finally! See you there, #sits22 #ObstacleFreeITSM #SysAid #ITSM

1
Maayan Karstaedt
SysAider
3 months ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News

SysAid at Support World Live by HDI on 15-20 May at Las Vegas

We're headed to Vegas. How about you? If you haven't yet signed up, grab our special code and register: https://www.hdiconference.com/ promo code: 2CEX-de45 #SupportWorld #HDI #SysAid #ObstacleFreeITSM

0
Maayan Karstaedt
SysAider
3 months ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News

Join Our League of SysAid Pathfinders !

Want to be the first to get our new On-Premises release (including the awaited mobile add-on)? This coming December you’re invited to play a central role in the SysAid product roadmap by Joining the SysAid exclusive Pathfinder Program, sign up here to get in the game: https://www.sysaid.com/pathfinders Be the first to hear about upcoming releases Be the first to test new features and functionality Share your input at the final stages of development for each new release Receive top priority from our Support team during Beta testing periods Enjoy special events such as exclusive roundtables Let's start crushing IT, Maayan, SysAid Community Manager

2
Maayan Karstaedt
SysAider
3 months ago
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in SysAid News

SysAid and Oomnitza Partner to Provide Customers with Insights and Management Across Enterprise Tech

Hi Everybody! We are so excited to announce that SysAid has partnered with Oomnitza, a market leader in delivering Enterprise Technology Management (ETM) solutions. We know this partnership will provide those of you looking to go beyond basic IT asset management (ITAM) capabilities with a holistic ETM practice that elevates your IT service management and delivery supported by automation at scale. Tell me more! Cheers, Maayan

0
Maayan Karstaedt
SysAider
3 months ago
DenaWF
SysAider
DenaWFSysAider
posted in SysAid News

Q2 product recap [webinar invite]

Hi SysAiders, Please join us on July 28th for our quarterly product webinar, when we’ll review all the main highlights from Q2. And explain how you can (read: should!) be using them. Not to be missed – you can register here: → https://www.sysaid.com/resources/academy/webinars/q2-product-webinar ← Spoiler – a little something of what you'll see: Advancements in the new Workflow Designer (which allows you to design & create processes with simple drag-and-drop functionality) Mobile solution and integrated barcode scanner New 3rd party integrations See you there, Dena

1
Maayan Karstaedt
SysAider
4 months ago

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