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SysAid News

Events + Launches + Conferences + Activities + Industry news + Community Basics

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SysAider
SysAid TeamSysAider
published in SysAid News
SysAid Named a Strong Performer in 2025 Gartner® Peer Insights™ Voice of the Customer for Artificial Intelligence Applications in IT Service Management
SysAid Named a Strong Performer in 2025 Gartner® Peer Insights™ Voice of the Customer for Artificial Intelligence Applications in IT Service Management

We’re proud to be named a Strong Performer in the 2025 Gartner® Peer Insights™ Voice of the Customer for Artificial Intelligence in IT Service Management with the highest Overall Score among all vendors evaluated.We believe that this recognition reflects how customers rate their experience with SysAid across overall experience, capabilities, support, and delivery. Thank you to every reviewer who helped make this possible. Read PR   

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SysAid TeamSysAider
published in SysAid News
We’ve launched the SysAid Referral Program!
We’ve launched the SysAid Referral Program!

Know someone in IT who could use a smarter service desk?Refer them to SysAid and get rewarded for helping others discover the power of Agentic ITSM.Rewards available for both you and your referral. Learn More 

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liora cSysAider
posted in SysAid News
📣We need your input!

📣We need your input! SysAdmins and IT pros, it’s time to share your experiences in our 2024 annual survey.What’s on the table? Generative AI, evolving Sysadmin roles, the tools you rely on, your future goals—and more. Your insights fuel the big picture of where IT is headed.Share what’s real for you—and get a shot at winning a $100 Amazon gift card.on gift card. Take the survey here:

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posted in SysAid News
Registration for SMART'24 is now open!!

🎉See the Next -Gen of ITSM at SysAid SMART! 🚀We're excited to invite you to our annual customer conference on November 19. It's your chance to dive into the latest IT Service Management trends and see how Gen AI is transforming the industry.Want to see what we've got in store?Check out our agenda and register today  

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SysAid TeamSysAider
published in SysAid News
🎉 TrustRadius just named us a 2024 Tech Cares Award winner!
🎉 TrustRadius just named us a 2024 Tech Cares Award winner!

We're doing a little happy dance! 🎉 TrustRadius just named us a 2024 Tech Cares Award winner. We're beyond thrilled.This recognition is a huge honor and a testament to our commitment to positively impacting the world with our CSR efforts.We're incredibly grateful for our amazing community. Together, we're making a difference!Let's celebrate this win together! 🥂https://lnkd.in/d9xvzQsH

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SysAid TeamSysAider
published in SysAid News
[Watch] Happy SysAdmin Day 2024!
[Watch] Happy SysAdmin Day 2024!

AI is changing everything... well almost 😜But some things will never change. SysAdmins, this is YOUR day!Thanks for keeping our systems running smoothly, even when end users throw us curve balls. ☕🖮So thank you for everything - where would we be without you? This tribute is created with love, especially for you ♥️. Happy SysAdmin Day!  

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SysAid TeamSysAider
published in SysAid News
[On-Demand] Revolutionize Service Experience with Gen AI in Microsoft Teams
[On-Demand] Revolutionize Service Experience with Gen AI in Microsoft TeamsNews

Hi SysMates, The energy was electric at our recent webinar showcasing our powerful AI Chatbot within Microsoft Teams. Want to get your hands on Barclay Rae’s top 7 tips for implementing AI in your service experiences? Watch on-demand Here's what's in store for you:Top tricks from industry expert, Barclay Rae, on how to implement AI to enhance employee experience   A deep dive into the strategic value of the Microsoft and SysAid partnership with our guest speaker, Swastik Das, Senior Product Manager at Microsoft   Live product tour showcasing SysAid Copilot's AI Chatbot in action, seamlessly integrating with Microsoft Teams to boost user engagementYour SysAid Team

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SysAid TeamSysAider
published in SysAid News
SysAid at SITS on April 17th-18th: It’s going to be a knockout!
SysAid at SITS on April 17th-18th: It’s going to be a knockout!

🔔Hi SysMates, Gear up for round one!We’re bringing the next BIG thing coming to AI in ITSM at SITS - The Service Desk & IT Support Show, and we're inviting you to step into the ring with SysAid Copilot.Get ready to put on your boxing gloves and knock IT out with next-gen ITSM. Plus, join our raffle for a chance to win an Oculus Quest VR headset at booth 525.We’ve got plenty of possibilities lined up for you to enjoy your time:Secure a meeting in our private VIP boardroom and enjoy a good face-to-face discussion over drinks with our experts.   Mark your calendar and join us for after-show cocktails! The event will be hosted on April 17th at 5:00 PM at the Tapa Tapa Bar Excel, literally outside SITS. Be ready to present this invitation as your entrance pass.Drop by our booth. You’ll get to try out our AI-powered SysAid Copilot and be the first to see our latest groundbreaking features revealed at the show!It’s going to be a knockout!Your SysAid Team

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SysAid TeamSysAider
published in SysAid News
[ On-demand] Gen AI Strategies for Superior Service Management.
[ On-demand] Gen AI Strategies for Superior Service Management.News

 Hi SysMates, We're still buzzing from our recent event, “Gen AI Strategies for Superior Service Management.” We explored the transformative power of Gen AI on the user experience (UX) for both admins and end-users.Watch the on-demand!  Here are your key Gen AI takeaways:Gen AI drives a 20% increase in productivity with streamlined service workflows. 30%+ of issues are AI-contained with virtual assistants or chatbots.Your SysAid Team

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Francis Li
SysAider
Francis LiSysAider
published in SysAid News
Product Roundup LIVE: Connect with Product Experts & Ask Away!
Product Roundup LIVE: Connect with Product Experts & Ask Away!News

Hi SysMates,  Gain a 360° view look at next-generation AI features and more in our Product Roundup webinar on March 27th at 11:00 AM ET/4:00 PM CET. See live demos, and seize the opportunity to ask Product Managers your most pressing questions. Register today! In this info-packed webinar, our product experts will reveal powerful new features to transform your IT service desk, powered by gen AI and more!Asset Management: Discover Asset Warranty, seamlessly integrating Dell asset warranty data directly in SysAid for proactive assets management & planning. Knowledge Management Redefined: Elevate your AI Chatbot’s knowledge with the SharePoint Connector Streamlined Ticketing: Explore SysAid Copilot's Conversational Ticketing and Updates functionalities in the AI Chatbot for a smoother end-user experience Guardrails & AI Intelligent categorization: See how guardrails ensure end users follow rules and stay secure, and AI Intelligent Categorization in SysAid's Ticket Automation lets a

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Francis Li
SysAider
Francis Li
SysAider
Francis LiSysAider
published in SysAid News
[Limited-time offer] 20% off discount & On-demand is LIVE !
[Limited-time offer] 20% off discount & On-demand is LIVE !News

Hi SysMates,  The SysAid Copilot Launch Event, showcasing our cutting-edge generative AI solution, is one to remember.The energy was truly incredible. Here’s what our attendees have to say: "This is truly game-changing. Cannot wait to implement""It looks awesome. Well done.”"So excited! Especially since I work alone in support right now." The good news is that you can now relive the event, the on-demand webinar is now LIVE! So catch up on specifics or experience it all over again, the choice is yours. Act quickly! Get an exclusive 20% off SysAid Copilot—when you schedule a call before February 2nd, 2024. Shop Now & Save 20%!  Let's take your ITSM to the next level. Francis Li, CCO 

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SysAid TeamSysAider
published in SysAid News
[LAUNCH EVENT] Turbocharge 2024 with AI & Win an Oculus Quest 3!
[LAUNCH EVENT] Turbocharge 2024 with AI & Win an Oculus Quest 3!News

Hey Sysmates,  Exciting news! Say hello to SysAid Copilot, our cutting-edge Generative AI-powered solution that enables your IT Team to deliver exceptional service, automagically.  Join us for our launch event on January 25, 2024, at 10:00 AM EST | 15:00 GMT. <<REGISTER NOW>> It’s your chance to:Future-proof your ITSM with AI: Understand the foundation of gen-AI, how it works, and where it can best be applied for superior service management. Dive deep into SysAid Copilot: Witness the AI revolution firsthand with a guided tour of our AI Chatbot and meaningful AI Insights, and see what’s in store on your AI roadmap. Unlock AI Successes: Hear about SysAid Copilot real-world impact on IT teams with real data on how it is skyrocketing productivity, crushing MTTR, and accelerating efficiency.Here are 2 exclusive perks available to attendees only: Win one of three Oculus Quest 3 VR experience glasses - winners announced at the event & Grab a 20% discount on SysAid Copilot! Lim

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Francis Li
SysAider
Francis LiSysAider
published in SysAid News
[2023 Annual Survey] Share your views on top IT Trends in AI-driven world !News

 Hi SysMates!Over 1,200 of your peers helped chart the IT landscape last year. Now, it's your turn to join forces and shape its future! Take our 2023 annual survey and share your insights on: Top IT trends and challenges, including Generative AI impact on ITSM The changing role of the Sysadmin in an AI-driven world IT budgets, salary, and recognition I’m personally looking forward to hearing about your unique IT journey and how you view the future of IT. Help us shape industry trends and gain an early preview of the exclusive report. 15 gift cards have already been claimed, and now we’re throwing in another 15 x $100 Amazon Gift Cards to our raffle prize pool!  » Head on over to the survey  Francis Li, Chief Customer Officer 

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Joe The IT Guy
SysAider
Joe The IT GuySysAider
published in SysAid News
[Joe the IT guy Blog] XLA Confusion: Don’t Delay to Improve Their Business Impact
[Joe the IT guy Blog] XLA Confusion: Don’t Delay to Improve Their Business ImpactBlog

Hi SysMates, Does your organization actually need XLA agreement documents to benefit from experience data?Joe The IT Guy says 'No' and aims to clear up the confusion between XLA agreements and XLA targets.Read more  

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SysAid TeamSysAider
published in SysAid News
[SysAid Blog] Automating Healthcare Workflows Using IT Practices to Improve Efficiency
[SysAid Blog] Automating Healthcare Workflows Using IT Practices to Improve EfficiencyBlog

Healthcare organizations are not immune to the need to increase process efficiency, improve employee productivity, and reduce costs. Discover in this latest SysAid blog how workflow automation in ITSM tools can optimize routing, approvals, notifications, and escalations for increased operational efficiency.Read more 

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SysAid TeamSysAider
published in SysAid News
Trust Radius has honored us once again with a 2023 Tech Cares Award! 🏆
Trust Radius has honored us once again with a 2023 Tech Cares Award! 🏆News

Beautiful news has come our way, and we know just how proud it will make you too.Trust Radius has honored us once again with a 2023 Tech Cares Award! 🏆This means that we’re recognized among the leading B2B technology companies that go “above and beyond”  to support customers, employees, and communities. Your trust and partnership are the fuel behind our mission’s success to shape a brighter and more compassionate future in the tech industry.   Together, let’s keep making a positive impact on the world. <Read more>  Your SysAid Team 

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Francis Li
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Francis LiSysAider
published in SysAid News
The 2023 State of Service Management Report is OUT!
The 2023 State of Service Management Report is OUT!News

Hey SysMates, Francis Li, here.  As you know, we always aim to give you valuable insight to ensure your success, which is why we’re excited to give you that edge with SysAid’s fourth-edition 2023 State of Service Management Report!  Based on our data-based trends, we’ve clearly identified two main challenges facing the world of IT. The first is the need to prove their impact on the organization, and the second is the need to keep their employees happy and productive. 😎 Want to improve your winning tactics and future-proof your IT strategy? Grab your State of Service Management Report 👉🏻>> here 

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Asaf Goldstein
SysAider
Asaf GoldsteinSysAider
asked in Welcome SysMates!
how do i merge a ticket?

how do i merge a ticket?

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SysAid Copilot
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SysacheAdminNew SysMate
asked in Welcome SysMates!
SysAid support is horrible. Am I doing this wrong?

We are relatively new to SysAid, and so far, while I like several things about the platform, however, it is incredibly buggy, problematic and support is abysmal. I recently had an issue with importing CSV’s. After working on it for hours, and not having really any support channels with Sysaid. I finally got to a chatbot/person, only to be told it was a bug. I asked if they document these anywhere? No was the answer. WTF?In another recent issue, I was supposed to get an email back that day form when I spoke with previously mentioned chatbot/person. Never happened.So far, my other negative observations. I’m trying to login to helpdesk.sysaid.com and it won’t take my password. So I reset, and it won’t take the temp that Sysaid sends me for the reset. I tried 3 browsers, cleared cache, incognito, all that. Wouldn’t I have had to have been logged in here before to reach previously mentioned chat? So that tells me I am doing the right motions.David Mafoda, a Customer Success Person, is who I

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Community Enthusiast
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SysAider
liora cSysAider
posted in SysAid News
Tech Cares 2025 Award winner

💙 We’re proud to share that SysAid has been named a Tech Cares 2025 Award winner by TrustRadius!This recognition honors companies that go beyond business as usual—making a real difference in the communities they serve. For us, giving back means:🙌 Supporting charitable causes around the world🤝 Encouraging and enabling employee volunteerism🌍 Partnering with organizations that create lasting positive changeA huge thank-you to our incredible team and community for making this possible—and to TrustRadius for celebrating the power of technology that truly cares.

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liora cSysAider
posted in SysAid News
Happy SysAdmin Day 2025!

Happy SysAdmin Day to the heroes behind the helpdesk.Because behind every great AI, there’s an even greater SysAdmin.This year, we wrote you a song.🎶 Give it a listen and enjoy your moment: [link]Thanks for everything you do. 

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liora cSysAider
posted in SysAid News
SysAid has been recognized as one of the Emerging Leaders in the 2025 Gartner® Innovation Guide for Generative AI Technologies Report

🚀 Big things are happening at SysAid! SysAid has been recognized as one of the Emerging Leaders in the 2025 Gartner® Innovation Guide for Generative AI Technologies Report in the category of AI Knowledge Management Apps / General Productivity!“We believe that this recognition underscores our mission to liberate organizations by putting AI to work for them and their people, reaffirming our dedication to driving innovation and productivity for the organizations we serve”, says our CEO, Avi Kedmi. Curious to know more? Get all the details here! 📖✨ 

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arichmNew SysMate
asked in SysAid News
504: Request Time out

Is anyone still experiencing this? I have not found a fix, or one provided, but it happens when opening the site via URL or Switching between Admin portal and SSP. Even when accepting or completing workflow action items via admin portal or email. In addition to admin portal this also happens when switching in between tabs.

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liora cSysAider
posted in SysAid News
📣Hey IT pros, your opinion matters [Annual Survey]

📣Hey IT pros, Our annual survey is open, and we’re talking about the stuff that defines your work: Generative AI, evolving Sysadmin roles, IT budgets, and more. Share what’s real for you—and get a shot at winning one of $100 Amazon gift cards.Get Started!It’s quick. It makes a difference. And it’s your voice that counts.  

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yebboyNew SysMate
asked in Welcome SysMates!
Hello SysAid Community!

 My name is Yebegaeshet Fentahun, and I’m currently exploring SysAid as a beginner in IT service management. I’m eager to learn about incident management, asset tracking, and how SysAid can help streamline IT support tasks. I work as Manager, Information support Services and am passionate about improving IT service delivery processes.I’m joining the community to gain insights and learn best practices from experienced SysAid users. I hope to share my progress and ask questions as I become more familiar with the platform.Feel free to reach out with any tips or advice, and I’d love to connect with others who are also using SysAid!Looking forward to being part of this community!

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