Installations & Upgrades

On-Prem versions, updates and configurations when downloading new version, upgrades

  • 87 Posts
  • 225 Replies

87 Posts

Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in Installations & Upgrades

Get our next On-Premises version first - Join Our League of SysAid Pathfinders !

Want to be the first to get our new On-Premises release ?You are invited to play a central role in the SysAid product roadmap by joining the SysAid exclusive Pathfinder Program, you will get to:Be the first to hear about upcoming releases Be the first to test new features and functionality Share your input at the final stages of development for each new release Receive top priority from our Support team during Beta testing periods Enjoy special events such as exclusive roundtablesSign Up Here Hope to see you in IT,Cheers,Maayan

3
Maayan Karstaedt
SysAider
1 year ago
Steve_IT_FPST
Steve_IT_FPST
asked in Installations & Upgrades

Deploying SysAid in a Remote Desktop environment

I will be deploying our new SysAid agent soon and some of my users are part of a Windows Remote Desktop Server environment.   Do I just follow the standard steps when installing software into that environment?   Is there anything that I need to be aware of as far as possible issues go?

3
S
SysAider
9 days ago
O
OfirMY
asked in Installations & Upgrades

Renew SSL Cert

Hi, I’ve updated the path with the new cert name on server.xml file on the app server.Restart the SysAid server service and it still shows the old cert.What else should I do? 

0
S
SysAider
29 days ago
D
dave.fremeth
asked in Installations & Upgrades

Renew SSL Cert

Could you please provide steps how to renew our current SSL certificate in SysAid Tomcat? Thanks a lot

3
O
1 month ago
A
Avgerinos
asked in Installations & Upgrades

outgoing deep ssl scanning

Hello Long time reader first time poster so bear with me. In my environment there is a legal need to scan every incoming and outgoing connection using our firewall (fortigate - deep ssl ) . The only functionality that is broken is no mail fetching due to ssl mismatch.  So my real question is : does the platform use different keystone than windows server root authority for outgoing connections ? I need to place my certificate somewhere, but all my tries were failed to say the least. Any ideas fellow sysaiders ?(Have searched the docs , forums, to N/A) Thank you 

3
A
2 months ago
J
JordiML
asked in Installations & Upgrades

Invalid domain administrator credentials SysAid Trial OnPremise

Hello, i’m working with sysadid trial enterprise edition v22.4.45.b2I have a domain administrator credential saved wich seems fine , as I see domain OU, sub.OU, etc. imported, but that same credential seems invalid when trying network scan . I always get “invalid domain administrator credentials” scaning assets on domain.I’ve tried with another valid admin credential but it doesnt work. I get same message.Any idea?Thanks, in advance.

3
jsidoti
2 months ago
D
daniel.rubiano
asked in Installations & Upgrades

Sysaid agent generates error

The Agent is installed normally on the client machine, Java is updated and the operating system is updated, but the machine is not registered in the Sysaid console, in the Assets list. The following is the Log Record:>03/06/23 12:57:41:570 [P] SysAidSM::SysAidSWService::OnStart SysAid Agent service started>03/06/23 12:57:43:800 [W] RegWrapper::GetValueEX Warning: Failed to get registry key: SOFTWARE:SysAid:InstalledProducts:SysAid Key: AgentSettingsID System error: 2Failed to register Agent . 

1
A
2 months ago
C
castellano
asked in Installations & Upgrades

how to enable PM component from the access List

I want to know how to enable the pm component, this is disable right now from the asset list.  

1
jsidoti
3 months ago
jsidoti
jsidoti
asked in Installations & Upgrades

Modify agent

We switched from LDAP to Azure auth for our users so now the password reset services screen is no longer working.How do I remove that from the windows 10 login screen? Install method:SysAidAgent.exe /VERYSILENT /URL https://www.web.site /account AccountName /serial SerialNumber /install once /AllowRemoteControl Y /SubmitSRShortcut "Help Desk" /Interval 30 /ConfirmRC Y /RandomMachineID N /AllowSubmitSR Y /LogLevel 3 /ENABLESYSAIDPS Y is it as simple as switching /ENABLESYSAIDPS Y to /ENABLESYSAIDPS N  

2
Maayan Karstaedt
SysAider
4 months ago
kdstokes7
kdstokes7
asked in Installations & Upgrades

Need help with SysAid On-Prem AWS SMS integration - I'm 95% there, but I'm missing something.

Please help. I need help configuring SysAid On Prem (ver 22.1.65).I need to configure SMS texting using AWS SNS service.  Note, I’ve successfully sent verification text from AWS SNS configuration page to my cell phones (2 different phones).  I have AWS account, SNS is configured in Sandbox, I have setup access and secret keys, etc.  The dialog below, if set to Amazon Web Services SNS, does not permit me to change the Mobile Originated, Gateway ID, User Name, Password or SMS Protocol fields. The Sender ID is optional and not supported in the US (as I understand it). However, I did try it with a Sender ID that I setup in AWS.I feel as if SysAid isn’t working correctly.  See screenshot below: 

1
Maayan Karstaedt
SysAider
4 months ago
Nrmesser
Nrmesser
posted in Installations & Upgrades

Configuring installation package for Mac setup

Has anyone successfully found a way to auto-populate the MacOS sysaid settings with the appropriate URL, ID, and Serial? I have this setup with the Windows MSI configuration, but would like to add this to my workflow for Mac onboarding as well. My workflow treats SysAid as one of many packages installed during onboarding, so I would much rather have this setup as opposed to the SysAid discovery server setup. That seems like another core service to maintain and therefore not the streamlined approach I would prefer.

7
Maayan Karstaedt
SysAider
4 months ago
BobbyR
BobbyR
posted in Installations & Upgrades

How to deploy Agent using Microsoft InTune for MDM devices?

At our site, we have student laptops that are managed remotely using Microsoft InTune. I have the ability to deploy an EXE or MSI program from within the Intune portal. I would like to deploy the SysAid agent MSI this way, is there a way to do this? There is an option for "command-line arguments" from within InTune, does anyone know the command-line switches to use for (Account, SysAid URL, Serial Number, RDS Name, RDS URL)?

3
L
4 months ago
T
tekbond
asked in Installations & Upgrades

version v14.4.32 b25 and we need to update

Hello, we are in version v14.4.32 b25 and we need to update. What would be the best practice? Go straight to the last version or go up the versions little by little?Where can I get the update versions?Thanks everyone in advance for the help!!

2
Maayan Karstaedt
SysAider
5 months ago
G
GaryBennett
asked in Installations & Upgrades

Are there any issues with a in place Windows Server Upgrade?

We plan to do an in place upgrade of our on premise SysAid server. This would be from Windows Server 2012 Standard (x64) to Windows Server 2016 Standard (x64). We have successfully done this on other servers.Other than having VM snapshots and SQL backups for a recovery point and stopping the services, are there any other recommendations or tips for SysAid?

3
G
5 months ago
K
kenisys
asked in Installations & Upgrades

SYSAID SLOW performance

HIWhy sysaid response slow to find information?. message “please wait” next , the information is displayed. Do I have to do some maintenance in the database? or a special task? Please .

1
Maayan Karstaedt
SysAider
6 months ago
B
BradG
asked in Installations & Upgrades

64 Bit Installer

Hi Can you please provide me with a link to obtain a full install of the 64 bit version. We currently have a 32 bit version, but the server it is on is failing and we would like yo take the opportunity to upgrade to the 64 bit version. Thanks Brad

4
B
6 months ago
A
asadulloh.somad
asked in Installations & Upgrades

Endpoint not added to sysaid, agent shutdown

Hi Community, I’ve tried to install sysaid agent, but the computer didn’t show up on sysaid asset lists. The log says the agent shut down. Anyone know how to solve this problem?Here is the log : The current agent version 22.1.65.2010/20/22 16:14:28:452 [P] VideoRecordingSettings::ReadVideoRecordingSettingsFromConfigFile The video ticket is enabled10/20/22 16:14:28:494 [P] VideoRecordingDownloadManager::IsNeedToDownloadVideoEncoder The video encoder file exists and ready to use10/20/22 16:14:29:909 [P] AgentStartupHandler::Init Start to init AgentStartupHandler10/20/22 16:14:29:993 [P] AiHandler::Init Start to init AgentStartupHandler10/20/22 16:14:30:653 [P] TeamViewerSessionManager::IsInstalledBySysaid The TeamViewer is not installed by SysAid10/20/22 16:14:30:655 [P] TeamViewerSessionManager::StopTeamViewerService The TeamViewer not installed by SysAid10/20/22 16:14:30:676 [P] AgentStartupHandler::Stop START: stop Agent startup handler10/20/22 16:14:30:677 [P] AgentStartupHandler::St

1
Maayan Karstaedt
SysAider
7 months ago
W
Willie
asked in Installations & Upgrades

system agent can't work

system agent Successful installationbut click agent not work 

1
Maayan Karstaedt
SysAider
7 months ago
A
asadulloh.somad
asked in Installations & Upgrades

Minimum MySQL 22.1.65

Dear Sysmate, What is the best minimum MySQL version for SysAid 22.1.65 On-Premise installation? Since the minimum on the web is 5.6 and 5.7, I’m aware on the new version is different than what it is really required. Because my MySQL version is 5.7 and I  have problem with version 22.1.65 while querying assets list, online users, incidents.Thanks and regards,Asadulloh 

3
Maayan Karstaedt
SysAider
8 months ago
A
Anonymous
posted in Installations & Upgrades

Full Installation Software

I have been looking for the full installation file for the newest version of SysAid but I have only been able to find the update patch. I have been having problems with our current SysAid installation and am looking to do a fresh install on a new server.

45
A
8 months ago
N
Noor Ilham
asked in Installations & Upgrades

Import Export all data/info from old sysaid server to new sysaid server without using DB restore

Hi, i plan to migrate all sysaid data from old sysaid server to new sysaid server without performing DB restore. I want to have new clean sysaid and just import all data from old sysaid system. is there any tools, or proper way to do that. 

8
Maayan Karstaedt
SysAider
8 months ago
A
asadulloh.somad
asked in Installations & Upgrades

Bad Query Error 22.1.65

Hello, I have Issue from upgrading from v21 to v22.1.65.After succesfully upgrade, I have a problem accessing online users page.  It looks like that, with error  “The list cannot be loaded, because it was defined with a bad query. Click "Customize View" to review the view settings and try again."This is the “Default” view, nothing change since first install. ThanksAsadulloh

1
Maayan Karstaedt
SysAider
8 months ago
E
Elekosta
asked in Installations & Upgrades

jfxwebkit.dll doesn't match the file in setup's .cab file during the upgrade to 22.1.65

Hi,During the upgrade from 21.4.45 to 22.1.65 i received an CRC error:The file C:\….\SysAidServer\jre\bin\jfxwebkit.dll doesn't match the file in setup's .cab file. I ignored the error message. The setup finished successfully. Cannot see any issues till now. But should I expect any in future. Please advice.

2
E
8 months ago
P
Porage
posted in Installations & Upgrades

Updated Upgrade Kb article linked to "Latest Release" page

Sysaid has a professional services team to handle on premise upgrades, but for those of us who don't have the budget for a cloud implementation, or to contract PS it would be nice if the upgrade documentation was up to date and linked to the "Latest Release" page so that Admins could click on it and sign in with their sysaid accounts to get it.https://www.sysaid.com/product/on-premise/latest-releaseThe upgrade instructions I was able to find are mostly okay, (despite the old version #s, and the old version of Apache):https://community.sysaid.com/Sysforums/posts/list/6581.pageHowever, they don't mention that if you use apache you may want to save the: C:\Program Files\SysAidServer\tomcat\conf\server.xml and overwrite it after the install to avoid having your chosen ports blown away. Likewise the install instructions should link to the latest version of apache since Sysaid doesn't officially support IIS. I had upgraded to 19.4 and our sites went down because our apache was old.

1
Maayan Karstaedt
SysAider
9 months ago
W
will.reid
asked in Installations & Upgrades

How do I get a hold of v21.2

I am currently on V20.2 and need to upgrade to the latest version. But to do so, we are told to upgrade to 21.2 first then upgrade to the latest version from there. But I cannot seem to find a page that has all the previous versions to download.

1
Maayan Karstaedt
SysAider
10 months ago

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