Installations & Upgrades

On-Prem versions, updates and configurations when downloading new version, upgrades

  • 98 Posts
  • 256 Replies

98 Posts

Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in Installations & Upgrades

Get our next On-Premises version first - Join Our League of SysAid Pathfinders !

Want to be the first to get our new On-Premises release ?You are invited to play a central role in the SysAid product roadmap by joining the SysAid exclusive Pathfinder Program, you will get to:Be the first to hear about upcoming releases Be the first to test new features and functionality Share your input at the final stages of development for each new release Receive top priority from our Support team during Beta testing periods Enjoy special events such as exclusive roundtablesSign Up Here Hope to see you in IT,Cheers,Maayan

3
Maayan Karstaedt
SysAider
1 year ago
D
donavoncampbellNew SysMate
asked in Installations & Upgrades

License File download

Where do I find the license file download for the on-prem install?Thanks in advance. 

6
D
28 days ago
F
fbedinNew SysMate
asked in Installations & Upgrades

sysaid on promise

Goodnight!!I'm new here!I bought an on premise license many years ago, and now I have had problems with my server.I had never done any updates!Is it possible to recover my purchase data and be able to install it again?HugsThanks!!

3
jsidoti
Guru
1 month ago
S
SeadSmailbegovicNew SysMate
asked in Installations & Upgrades

renewal

Hi, As the licence is to expire soon, please send us the copy of the payment order, so that the renewal can be placed forward. Please send the payment order for renew to email address sead@bbi.ba and sistemski.odjel@bbi.ba . Thank you, Sead

1
simonamirza
SysAider
2 months ago
D
DeanMFNew SysMate
asked in Installations & Upgrades

SysAid Mobile Blank Screen When Adding New Ticket

Good afternoon We recently implemented SysAid mobile to enable our technicians to work on their incidents or create new incidents in the field.  However, when clicking on New Ticket, the screen is just blank and it shows ticket #0 Please help!

2
D
3 months ago
H
HaresNew SysMate
asked in Installations & Upgrades

SysAid onboarding helped me set up Azure with SSO BUT

They helped me set up Azure with SSO, but I run a City IT, and we have a School System, the City Municipal side is all on Azure, but the Schools are all in Google.  We are hybrid, so both sides do also log into Active Directory.Unfortunately, before we purchased, the saleswoman said it would not be an issue integrating both with SSO, but that’s apparently not true and you can only SSO one of the two environments.  My problem is, even if I manually import School users, the SSO is trying to get them to log into M365 to log into the Sysaid portal.  Obviously for School users, that’s not possible, any way to get around this hurdle?  Do I need to redo the user inputs and just use two LDAP Intergrations instead (one for the school AD and one for the Municipal AD)?Not a huge deal if that’s what we need to do, it just sucks that we spent a full day on the call with Sysaid, where I mentioned this multiple times, and they never mentioned that it wouldn’t work.  Can someone confirm that this is h

1
AlexanderChr
SysAider
3 months ago
H
Hala PakerNew SysMate
asked in Installations & Upgrades

Trial License Helping

Hi, I want to install and trial the Sysaid, how can I obtain the license? I have request them but they send me us a link to meeting.

1
S
Community Enthusiast
4 months ago
E
erodriguezgNew SysMate
asked in Installations & Upgrades

Download files for upgrade to 22.1

Hello,  Can you tell me where I can download the files for upgrade my SysAid on prem. Regards.

2
E
5 months ago
wolle
Community Enthusiast
wolleCommunity Enthusiast
asked in Installations & Upgrades

license has expired

Hello, we have changed our license and received a temporary license. The invoice has been paid, but we have not received a final license. Now our license has expired. How do we get this now, as we know there is a war going on in Israel? And how can I import the license into the system when I get one since we can no longer log in. FYI, our system runs on Linux.Greetings Wolle

2
C
SysAider
5 months ago
P
PeddaNew SysMate
asked in Installations & Upgrades

Migration from v21.4.45 to the newest version

Hello there,We are currently running SysAid on Version v21.4.45 b17, and we want to update to the newest version possible (On-Prem).As a result, I have several questions in mind:While reading through the articles, I came across information stating that I cannot upgrade more than two versions at a time. The issue is that we plan to utilize a completely new VM and Database for the new version. Does this restriction still apply in this case?Furthermore, I am curious about whether we need new licenses for the updated version.Lastly, I am interested in knowing if it's possible to migrate the old tickets that are still active to the new database.Thank you for your assistance.Kind regardsPeter

3
A
5 months ago
D
dgoodNew SysMate
posted in Installations & Upgrades

Docker installation - No suitable driver found

Hello, I was trying to setup a docker installation on my Centos 8 distro. After following the instructions: - Download the zip - Copy the activation.xml in current dir - python3 SysAid.py install I opted for the MSSql installation When I view the logs after installation (docker logs -f sysaid_sysaid_1), I see the following in the logs: Error while checking connection: Exception while checking configuration: No suitable driver found for jdbc:jtds:sqlserver://mssql/sysaid It seems the JTDS driver is not incuded in the image (sysaid/sysaid_server_linux:20.3.64_12) Any help would be appreciated.

1
I
6 months ago
BobbyR
BobbyRNew SysMate
posted in Installations & Upgrades

How to deploy Agent using Microsoft InTune for MDM devices?

At our site, we have student laptops that are managed remotely using Microsoft InTune. I have the ability to deploy an EXE or MSI program from within the Intune portal. I would like to deploy the SysAid agent MSI this way, is there a way to do this? There is an option for "command-line arguments" from within InTune, does anyone know the command-line switches to use for (Account, SysAid URL, Serial Number, RDS Name, RDS URL)?

4
A
8 months ago
M
Active talker
MichalUVTActive talker
posted in Installations & Upgrades

Downloading older version of Sysaid

Hello, I need to download v9.0.533 Free, where can I get it?

22
A
9 months ago
J
John the App HelperNew SysMate
asked in Installations & Upgrades

How do I get the SysAid Agent updated on our endpoints?

Our company utilizes SysAid Cloud.  There is an onprem assisting server from which RDS runs and SysAid Agent is pushed out.  It has been installing version 23.2.30.54 on new computers without any prior installation.  The other 240 computers are running the same version 20.3.30.64 , that they have been running for the last 2  ½ years.  How do I get the old agent replaced with the new agent on these endpoints.  The assisting server has the new version.

3
A
9 months ago
G
given.mNew SysMate
posted in Installations & Upgrades

After sales support

Hi Members, is anyone experiencing a rather no after sales support from SysAid Tech Team ??, I have logged two incidents with them for the past two months and haven't received any contact as yet.

1
A
9 months ago
A
AvgerinosNew SysMate
asked in Installations & Upgrades

outgoing deep ssl scanning

Hello Long time reader first time poster so bear with me. In my environment there is a legal need to scan every incoming and outgoing connection using our firewall (fortigate - deep ssl ) . The only functionality that is broken is no mail fetching due to ssl mismatch.  So my real question is : does the platform use different keystone than windows server root authority for outgoing connections ? I need to place my certificate somewhere, but all my tries were failed to say the least. Any ideas fellow sysaiders ?(Have searched the docs , forums, to N/A) Thank you 

4
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SysAider
10 months ago
D
dave.fremethNew SysMate
asked in Installations & Upgrades

Renew SSL Cert

Could you please provide steps how to renew our current SSL certificate in SysAid Tomcat? Thanks a lot

4
S
SysAider
10 months ago
Steve_IT_FPST
Active talker
Steve_IT_FPSTActive talker
asked in Installations & Upgrades

Deploying SysAid in a Remote Desktop environment

I will be deploying our new SysAid agent soon and some of my users are part of a Windows Remote Desktop Server environment.   Do I just follow the standard steps when installing software into that environment?   Is there anything that I need to be aware of as far as possible issues go?

3
S
SysAider
10 months ago
O
OfirMYNew SysMate
asked in Installations & Upgrades

Renew SSL Cert

Hi, I’ve updated the path with the new cert name on server.xml file on the app server.Restart the SysAid server service and it still shows the old cert.What else should I do? 

0
S
SysAider
11 months ago
J
JordiMLNew SysMate
asked in Installations & Upgrades

Invalid domain administrator credentials SysAid Trial OnPremise

Hello, i’m working with sysadid trial enterprise edition v22.4.45.b2I have a domain administrator credential saved wich seems fine , as I see domain OU, sub.OU, etc. imported, but that same credential seems invalid when trying network scan . I always get “invalid domain administrator credentials” scaning assets on domain.I’ve tried with another valid admin credential but it doesnt work. I get same message.Any idea?Thanks, in advance.

3
jsidoti
Guru
1 year ago
D
daniel.rubianoNew SysMate
asked in Installations & Upgrades

Sysaid agent generates error

The Agent is installed normally on the client machine, Java is updated and the operating system is updated, but the machine is not registered in the Sysaid console, in the Assets list. The following is the Log Record:>03/06/23 12:57:41:570 [P] SysAidSM::SysAidSWService::OnStart SysAid Agent service started>03/06/23 12:57:43:800 [W] RegWrapper::GetValueEX Warning: Failed to get registry key: SOFTWARE:SysAid:InstalledProducts:SysAid Key: AgentSettingsID System error: 2Failed to register Agent . 

1
A
1 year ago
C
castellanoNew SysMate
asked in Installations & Upgrades

how to enable PM component from the access List

I want to know how to enable the pm component, this is disable right now from the asset list.  

1
jsidoti
Guru
1 year ago
jsidoti
Guru
jsidotiGuru
asked in Installations & Upgrades

Modify agent

We switched from LDAP to Azure auth for our users so now the password reset services screen is no longer working.How do I remove that from the windows 10 login screen? Install method:SysAidAgent.exe /VERYSILENT /URL https://www.web.site /account AccountName /serial SerialNumber /install once /AllowRemoteControl Y /SubmitSRShortcut "Help Desk" /Interval 30 /ConfirmRC Y /RandomMachineID N /AllowSubmitSR Y /LogLevel 3 /ENABLESYSAIDPS Y is it as simple as switching /ENABLESYSAIDPS Y to /ENABLESYSAIDPS N  

2
Maayan Karstaedt
SysAider
1 year ago
kdstokes7
kdstokes7New SysMate
asked in Installations & Upgrades

Need help with SysAid On-Prem AWS SMS integration - I'm 95% there, but I'm missing something.

Please help. I need help configuring SysAid On Prem (ver 22.1.65).I need to configure SMS texting using AWS SNS service.  Note, I’ve successfully sent verification text from AWS SNS configuration page to my cell phones (2 different phones).  I have AWS account, SNS is configured in Sandbox, I have setup access and secret keys, etc.  The dialog below, if set to Amazon Web Services SNS, does not permit me to change the Mobile Originated, Gateway ID, User Name, Password or SMS Protocol fields. The Sender ID is optional and not supported in the US (as I understand it). However, I did try it with a Sender ID that I setup in AWS.I feel as if SysAid isn’t working correctly.  See screenshot below: 

1
Maayan Karstaedt
SysAider
1 year ago
Nrmesser
NrmesserNew SysMate
posted in Installations & Upgrades

Configuring installation package for Mac setup

Has anyone successfully found a way to auto-populate the MacOS sysaid settings with the appropriate URL, ID, and Serial? I have this setup with the Windows MSI configuration, but would like to add this to my workflow for Mac onboarding as well. My workflow treats SysAid as one of many packages installed during onboarding, so I would much rather have this setup as opposed to the SysAid discovery server setup. That seems like another core service to maintain and therefore not the streamlined approach I would prefer.

7
Maayan Karstaedt
SysAider
1 year ago

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