Installations & Upgrades
On-Prem versions, updates and configurations when downloading new version, upgrades
- 81 Posts
- 211 Replies
Want to be the first to get our new On-Premises release ?You are invited to play a central role in the SysAid product roadmap by joining the SysAid exclusive Pathfinder Program, you will get to:Be the first to hear about upcoming releases Be the first to test new features and functionality Share your input at the final stages of development for each new release Receive top priority from our Support team during Beta testing periods Enjoy special events such as exclusive roundtablesSign Up Here Hope to see you in IT,Cheers,Maayan
We switched from LDAP to Azure auth for our users so now the password reset services screen is no longer working.How do I remove that from the windows 10 login screen? Install method:SysAidAgent.exe /VERYSILENT /URL https://www.web.site /account AccountName /serial SerialNumber /install once /AllowRemoteControl Y /SubmitSRShortcut "Help Desk" /Interval 30 /ConfirmRC Y /RandomMachineID N /AllowSubmitSR Y /LogLevel 3 /ENABLESYSAIDPS Y is it as simple as switching /ENABLESYSAIDPS Y to /ENABLESYSAIDPS N
Please help. I need help configuring SysAid On Prem (ver 22.1.65).I need to configure SMS texting using AWS SNS service. Note, I’ve successfully sent verification text from AWS SNS configuration page to my cell phones (2 different phones). I have AWS account, SNS is configured in Sandbox, I have setup access and secret keys, etc. The dialog below, if set to Amazon Web Services SNS, does not permit me to change the Mobile Originated, Gateway ID, User Name, Password or SMS Protocol fields. The Sender ID is optional and not supported in the US (as I understand it). However, I did try it with a Sender ID that I setup in AWS.I feel as if SysAid isn’t working correctly. See screenshot below:
Has anyone successfully found a way to auto-populate the MacOS sysaid settings with the appropriate URL, ID, and Serial? I have this setup with the Windows MSI configuration, but would like to add this to my workflow for Mac onboarding as well. My workflow treats SysAid as one of many packages installed during onboarding, so I would much rather have this setup as opposed to the SysAid discovery server setup. That seems like another core service to maintain and therefore not the streamlined approach I would prefer.
At our site, we have student laptops that are managed remotely using Microsoft InTune. I have the ability to deploy an EXE or MSI program from within the Intune portal. I would like to deploy the SysAid agent MSI this way, is there a way to do this? There is an option for "command-line arguments" from within InTune, does anyone know the command-line switches to use for (Account, SysAid URL, Serial Number, RDS Name, RDS URL)?
We plan to do an in place upgrade of our on premise SysAid server. This would be from Windows Server 2012 Standard (x64) to Windows Server 2016 Standard (x64). We have successfully done this on other servers.Other than having VM snapshots and SQL backups for a recovery point and stopping the services, are there any other recommendations or tips for SysAid?
Hi Community, I’ve tried to install sysaid agent, but the computer didn’t show up on sysaid asset lists. The log says the agent shut down. Anyone know how to solve this problem?Here is the log : The current agent version 18.104.22.1680/20/22 16:14:28:452 [P] VideoRecordingSettings::ReadVideoRecordingSettingsFromConfigFile The video ticket is enabled10/20/22 16:14:28:494 [P] VideoRecordingDownloadManager::IsNeedToDownloadVideoEncoder The video encoder file exists and ready to use10/20/22 16:14:29:909 [P] AgentStartupHandler::Init Start to init AgentStartupHandler10/20/22 16:14:29:993 [P] AiHandler::Init Start to init AgentStartupHandler10/20/22 16:14:30:653 [P] TeamViewerSessionManager::IsInstalledBySysaid The TeamViewer is not installed by SysAid10/20/22 16:14:30:655 [P] TeamViewerSessionManager::StopTeamViewerService The TeamViewer not installed by SysAid10/20/22 16:14:30:676 [P] AgentStartupHandler::Stop START: stop Agent startup handler10/20/22 16:14:30:677 [P] AgentStartupHandler::St
Dear Sysmate, What is the best minimum MySQL version for SysAid 22.1.65 On-Premise installation? Since the minimum on the web is 5.6 and 5.7, I’m aware on the new version is different than what it is really required. Because my MySQL version is 5.7 and I have problem with version 22.1.65 while querying assets list, online users, incidents.Thanks and regards,Asadulloh
Hi, i plan to migrate all sysaid data from old sysaid server to new sysaid server without performing DB restore. I want to have new clean sysaid and just import all data from old sysaid system. is there any tools, or proper way to do that.
Hello, I have Issue from upgrading from v21 to v22.1.65.After succesfully upgrade, I have a problem accessing online users page. It looks like that, with error “The list cannot be loaded, because it was defined with a bad query. Click "Customize View" to review the view settings and try again."This is the “Default” view, nothing change since first install. ThanksAsadulloh
Hi,During the upgrade from 21.4.45 to 22.1.65 i received an CRC error:The file C:\….\SysAidServer\jre\bin\jfxwebkit.dll doesn't match the file in setup's .cab file. I ignored the error message. The setup finished successfully. Cannot see any issues till now. But should I expect any in future. Please advice.
Sysaid has a professional services team to handle on premise upgrades, but for those of us who don't have the budget for a cloud implementation, or to contract PS it would be nice if the upgrade documentation was up to date and linked to the "Latest Release" page so that Admins could click on it and sign in with their sysaid accounts to get it.https://www.sysaid.com/product/on-premise/latest-releaseThe upgrade instructions I was able to find are mostly okay, (despite the old version #s, and the old version of Apache):https://community.sysaid.com/Sysforums/posts/list/6581.pageHowever, they don't mention that if you use apache you may want to save the: C:\Program Files\SysAidServer\tomcat\conf\server.xml and overwrite it after the install to avoid having your chosen ports blown away. Likewise the install instructions should link to the latest version of apache since Sysaid doesn't officially support IIS. I had upgraded to 19.4 and our sites went down because our apache was old.
Hi, I was hoping that someone could point me in the right direction for migrating and upgrading our on premises version of sysaid. Currently we are running on an old 2008 apps server and moving it to a 2016 version. The current Sysaid version we are running is v17.3.57 b2 and Apache Tomcat/7.0.57 From what I understand I would need to install the same version on the new 2016 server first and then go about upgrading to the latest version of sysaid? If anyone has the links/documentation for this process that would be great,
Hi All, We have decided to sunset our support for Oracle database as part of the effort to optimize our development flow, aligning our On-Prem and Cloud infrastructure enabling streamlined development and releases for you to enjoy. For accounts still using Oracle database:we recommend not upgrading further than v21.2.35 until database migration has been performed. Reach out to our team to start the conversation for your migration.We are here to support you through this process of moving database, reach out to our team to start the conversation and even consider taking the opportunity to reach for the SysAid cloud in partnership with AWS ISV Workload Migration Program.Upwards & Onwards,Cheers,Maayan
We had to do a complete reinstall of SysAid and import the database. But just realized that the attached images/ files are now missing. I tried to look through the old file-system, but the files are not physical and seems to be located in the database, so it was not a "I forgot to copy files". I checked the database and files are here as "file_content" Any idea why images are missing and cannot be downloaded.?
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