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Installations & Upgrades

On-Prem versions, updates and configurations when downloading new version, upgrades

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90 Posts

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Maayan KarstaedtSysAider

posted in Installations & Upgrades

Get our next On-Premises version first - Join Our League of SysAid Pathfinders !

Want to be the first to get our new On-Premises release ?You are invited to play a central role in the SysAid product roadmap by joining the SysAid exclusive Pathfinder Program, you will get to:Be the first to hear about upcoming releases Be the first to test new features and functionality Share your input at the final stages of development for each new release Receive top priority from our Support team during Beta testing periods Enjoy special events such as exclusive roundtablesSign Up Here Hope to see you in IT,Cheers,Maayan

1 year ago

PeddaNew SysMate

asked in Installations & Upgrades

Migration from v21.4.45 to the newest version

Hello there,We are currently running SysAid on Version v21.4.45 b17, and we want to update to the newest version possible (On-Prem).As a result, I have several questions in mind:While reading through the articles, I came across information stating that I cannot upgrade more than two versions at a time. The issue is that we plan to utilize a completely new VM and Database for the new version. Does this restriction still apply in this case?Furthermore, I am curious about whether we need new licenses for the updated version.Lastly, I am interested in knowing if it's possible to migrate the old tickets that are still active to the new database.Thank you for your assistance.Kind regardsPeter

7 days ago

BobbyRNew SysMate

posted in Installations & Upgrades

How to deploy Agent using Microsoft InTune for MDM devices?

At our site, we have student laptops that are managed remotely using Microsoft InTune. I have the ability to deploy an EXE or MSI program from within the Intune portal. I would like to deploy the SysAid agent MSI this way, is there a way to do this? There is an option for "command-line arguments" from within InTune, does anyone know the command-line switches to use for (Account, SysAid URL, Serial Number, RDS Name, RDS URL)?

1 month ago

MichalUVTActive talker

posted in Installations & Upgrades

Downloading older version of Sysaid

Hello, I need to download v9.0.533 Free, where can I get it?

2 months ago

John the App HelperNew SysMate

asked in Installations & Upgrades

How do I get the SysAid Agent updated on our endpoints?

Our company utilizes SysAid Cloud. There is an onprem assisting server from which RDS runs and SysAid Agent is pushed out. It has been installing version 23.2.30.54 on new computers without any prior installation. The other 240 computers are running the same version 20.3.30.64 , that they have been running for the last 2 ½ years. How do I get the old agent replaced with the new agent on these endpoints. The assisting server has the new version.

2 months ago

given.mNew SysMate

posted in Installations & Upgrades

After sales support

Hi Members, is anyone experiencing a rather no after sales support from SysAid Tech Team ??, I have logged two incidents with them for the past two months and haven't received any contact as yet.

3 months ago

AvgerinosNew SysMate

asked in Installations & Upgrades

OfirMYNew SysMate

asked in Installations & Upgrades

Renew SSL Cert

Hi, I’ve updated the path with the new cert name on server.xml file on the app server.Restart the SysAid server service and it still shows the old cert.What else should I do?

4 months ago

JordiMLNew SysMate

asked in Installations & Upgrades

Invalid domain administrator credentials SysAid Trial OnPremise

Hello, i’m working with sysadid trial enterprise edition v22.4.45.b2I have a domain administrator credential saved wich seems fine , as I see domain OU, sub.OU, etc. imported, but that same credential seems invalid when trying network scan . I always get “invalid domain administrator credentials” scaning assets on domain.I’ve tried with another valid admin credential but it doesnt work. I get same message.Any idea?Thanks, in advance.

6 months ago

daniel.rubianoNew SysMate

asked in Installations & Upgrades

Sysaid agent generates error

The Agent is installed normally on the client machine, Java is updated and the operating system is updated, but the machine is not registered in the Sysaid console, in the Assets list. The following is the Log Record:>03/06/23 12:57:41:570 [P] SysAidSM::SysAidSWService::OnStart SysAid Agent service started>03/06/23 12:57:43:800 [W] RegWrapper::GetValueEX Warning: Failed to get registry key: SOFTWARE:SysAid:InstalledProducts:SysAid Key: AgentSettingsID System error: 2Failed to register Agent .

6 months ago

castellanoNew SysMate

asked in Installations & Upgrades

how to enable PM component from the access List

I want to know how to enable the pm component, this is disable right now from the asset list.

7 months ago

jsidotiGuru

asked in Installations & Upgrades

Modify agent

We switched from LDAP to Azure auth for our users so now the password reset services screen is no longer working.How do I remove that from the windows 10 login screen? Install method:SysAidAgent.exe /VERYSILENT /URL https://www.web.site /account AccountName /serial SerialNumber /install once /AllowRemoteControl Y /SubmitSRShortcut "Help Desk" /Interval 30 /ConfirmRC Y /RandomMachineID N /AllowSubmitSR Y /LogLevel 3 /ENABLESYSAIDPS Y is it as simple as switching /ENABLESYSAIDPS Y to /ENABLESYSAIDPS N

7 months ago

kdstokes7New SysMate

asked in Installations & Upgrades

Need help with SysAid On-Prem AWS SMS integration - I'm 95% there, but I'm missing something.

Please help. I need help configuring SysAid On Prem (ver 22.1.65).I need to configure SMS texting using AWS SNS service. Note, I’ve successfully sent verification text from AWS SNS configuration page to my cell phones (2 different phones). I have AWS account, SNS is configured in Sandbox, I have setup access and secret keys, etc. The dialog below, if set to Amazon Web Services SNS, does not permit me to change the Mobile Originated, Gateway ID, User Name, Password or SMS Protocol fields. The Sender ID is optional and not supported in the US (as I understand it). However, I did try it with a Sender ID that I setup in AWS.I feel as if SysAid isn’t working correctly. See screenshot below:

8 months ago

NrmesserNew SysMate

posted in Installations & Upgrades

Configuring installation package for Mac setup

Has anyone successfully found a way to auto-populate the MacOS sysaid settings with the appropriate URL, ID, and Serial? I have this setup with the Windows MSI configuration, but would like to add this to my workflow for Mac onboarding as well. My workflow treats SysAid as one of many packages installed during onboarding, so I would much rather have this setup as opposed to the SysAid discovery server setup. That seems like another core service to maintain and therefore not the streamlined approach I would prefer.

8 months ago

tekbondNew SysMate

asked in Installations & Upgrades

version v14.4.32 b25 and we need to update

Hello, we are in version v14.4.32 b25 and we need to update. What would be the best practice? Go straight to the last version or go up the versions little by little?Where can I get the update versions?Thanks everyone in advance for the help!!

9 months ago

GaryBennettCommunity Enthusiast

asked in Installations & Upgrades

Are there any issues with a in place Windows Server Upgrade?

We plan to do an in place upgrade of our on premise SysAid server. This would be from Windows Server 2012 Standard (x64) to Windows Server 2016 Standard (x64). We have successfully done this on other servers.Other than having VM snapshots and SQL backups for a recovery point and stopping the services, are there any other recommendations or tips for SysAid?

9 months ago

kenisysNew SysMate

asked in Installations & Upgrades

SYSAID SLOW performance

HIWhy sysaid response slow to find information?. message “please wait” next , the information is displayed. Do I have to do some maintenance in the database? or a special task? Please .

9 months ago

BradGCommunity Enthusiast

asked in Installations & Upgrades

64 Bit Installer

Hi Can you please provide me with a link to obtain a full install of the 64 bit version. We currently have a 32 bit version, but the server it is on is failing and we would like yo take the opportunity to upgrade to the 64 bit version. Thanks Brad

10 months ago

asadulloh.somadCommunity Enthusiast

asked in Installations & Upgrades

Endpoint not added to sysaid, agent shutdown

Hi Community, I’ve tried to install sysaid agent, but the computer didn’t show up on sysaid asset lists. The log says the agent shut down. Anyone know how to solve this problem?Here is the log : The current agent version 22.1.65.2010/20/22 16:14:28:452 [P] VideoRecordingSettings::ReadVideoRecordingSettingsFromConfigFile The video ticket is enabled10/20/22 16:14:28:494 [P] VideoRecordingDownloadManager::IsNeedToDownloadVideoEncoder The video encoder file exists and ready to use10/20/22 16:14:29:909 [P] AgentStartupHandler::Init Start to init AgentStartupHandler10/20/22 16:14:29:993 [P] AiHandler::Init Start to init AgentStartupHandler10/20/22 16:14:30:653 [P] TeamViewerSessionManager::IsInstalledBySysaid The TeamViewer is not installed by SysAid10/20/22 16:14:30:655 [P] TeamViewerSessionManager::StopTeamViewerService The TeamViewer not installed by SysAid10/20/22 16:14:30:676 [P] AgentStartupHandler::Stop START: stop Agent startup handler10/20/22 16:14:30:677 [P] AgentStartupHandler::St

11 months ago

WillieNew SysMate

asked in Installations & Upgrades

system agent can't work

system agent Successful installationbut click agent not work

11 months ago

asadulloh.somadCommunity Enthusiast

asked in Installations & Upgrades

Minimum MySQL 22.1.65

Dear Sysmate, What is the best minimum MySQL version for SysAid 22.1.65 On-Premise installation? Since the minimum on the web is 5.6 and 5.7, I’m aware on the new version is different than what it is really required. Because my MySQL version is 5.7 and I have problem with version 22.1.65 while querying assets list, online users, incidents.Thanks and regards,Asadulloh

11 months ago

Anonymous

posted in Installations & Upgrades

Full Installation Software

I have been looking for the full installation file for the newest version of SysAid but I have only been able to find the update patch. I have been having problems with our current SysAid installation and am looking to do a fresh install on a new server.

1 year ago

Noor IlhamNew SysMate

asked in Installations & Upgrades

Import Export all data/info from old sysaid server to new sysaid server without using DB restore

Hi, i plan to migrate all sysaid data from old sysaid server to new sysaid server without performing DB restore. I want to have new clean sysaid and just import all data from old sysaid system. is there any tools, or proper way to do that.

1 year ago

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