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Installations & Upgrades

On-Prem versions, updates and configurations when downloading new version, upgrades

  • 105 Posts
  • 273 Replies
105 Posts
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in Installations & Upgrades
Get our next On-Premises version first - Join Our League of SysAid Pathfinders !

Want to be the first to get our new On-Premises release ?You are invited to play a central role in the SysAid product roadmap by joining the SysAid exclusive Pathfinder Program, you will get to:Be the first to hear about upcoming releases Be the first to test new features and functionality Share your input at the final stages of development for each new release Receive top priority from our Support team during Beta testing periods Enjoy special events such as exclusive roundtablesSign Up Here Hope to see you in IT,Cheers,Maayan

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Maayan Karstaedt
SysAider
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IT-AcuativeNew SysMate
asked in Installations & Upgrades
Access Issues with On-Prem Installer Login (24.4.60 b89)

I’m trying to access the on-prem installer via the “Windows 64-bit (Upgrade)” link on your documentation page:https://documentation.sysaid.com/docs/latest-version-installation-files#latest-version-installation-filesHowever, when I click the link, it redirects me to a login page:https://helpdesk.sysaid.com/spaces/login?from=%2Fspaces%2FI attempted to sign in using my current SysAid account credentials, but was unsuccessful. I also requested a password reset link, but I’m still unable to log in.Could you please advise if a separate login is required to access the installer? Any guidance would be appreciated. Thanks!  

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SysAid Copilot
SysAider
BobbyR
BobbyRNew SysMate
posted in Installations & Upgrades
How to deploy Agent using Microsoft InTune for MDM devices?

At our site, we have student laptops that are managed remotely using Microsoft InTune. I have the ability to deploy an EXE or MSI program from within the Intune portal. I would like to deploy the SysAid agent MSI this way, is there a way to do this? There is an option for "command-line arguments" from within InTune, does anyone know the command-line switches to use for (Account, SysAid URL, Serial Number, RDS Name, RDS URL)?

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Community Enthusiast
Geek girlCommunity Enthusiast
posted in Installations & Upgrades
RDS Credentials

What does this mean? No credentials assigned to the RDS, please make sure to assign credentials to the RDS from the RDS list.

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cdub490
Community Enthusiast
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Community Enthusiast
Jason ChimCommunity Enthusiast
asked in Installations & Upgrades
Download files for upgrade to 24.4.60

Dear Support, As our SysAid version is 23.3.36, we want to install the latest version, 24.4.60. A member of your helpdesk team has stated that 'you can upgrade directly to the latest version, 24.4.60, without any problems.' However, I am concerned that upgrading to version 24.4.60 may not work.Please provide us with the installation files for versions 23.3.37, 23.3.38, 23.3.39, and 24.4.60. If you have any concerns, please feel free to contact me.Regards,Jason 

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SysAider
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Patrick_van_gNew SysMate
asked in Installations & Upgrades
Window Agent Release notes?

Is there a place where we can find the release notes for the windows agent? 

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SysAider
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Active talker
abonfimActive talker
asked in Installations & Upgrades
Install sysaid Agent by Command line or Power Shell

Hi everyone.Anybody can help me about how can I install sysaid agent using command line or Power Shell Windows? 

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Active talker
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danilocippiciani2New SysMate
asked in Installations & Upgrades
Updates On-Prem

Good morning,I have Sysaid On-Prem and I'm on version v23.3.36 b3, and it's been almost a year since the last update.Will there be any more updates for the On-Prem version?

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Hoss pmx-rayNew SysMate
asked in Installations & Upgrades
manual uninstall of RDS software

I am having issues with my RDS server and whenever I go to uninstall it from the control panel I get a message an error has occured while trying to uninstall remote discovery service, it may have been already uninstalled. I checked and all the files are still there. how can I manually uninstall the program so I can try and reinstall. I have tried to install a newer version of RDS but the service will not start and I cant seem to find the file wrapper.exe

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Community Enthusiast
Texwilson47Community Enthusiast
asked in Installations & Upgrades
Adding User List to the Main Screen

Does anyone know if we can add a link to the USER LIST to the main SYSAID Admin Portal Screen?

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Community Enthusiast
Steve_IT_FPST
Active talker
Steve_IT_FPSTActive talker
asked in Installations & Upgrades
Deploying SysAid in a Remote Desktop environment

I will be deploying our new SysAid agent soon and some of my users are part of a Windows Remote Desktop Server environment.   Do I just follow the standard steps when installing software into that environment?   Is there anything that I need to be aware of as far as possible issues go?

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Steve_IT_FPST
Active talker
Nrmesser
NrmesserNew SysMate
posted in Installations & Upgrades
Configuring installation package for Mac setup

Has anyone successfully found a way to auto-populate the MacOS sysaid settings with the appropriate URL, ID, and Serial? I have this setup with the Windows MSI configuration, but would like to add this to my workflow for Mac onboarding as well. My workflow treats SysAid as one of many packages installed during onboarding, so I would much rather have this setup as opposed to the SysAid discovery server setup. That seems like another core service to maintain and therefore not the streamlined approach I would prefer.

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donavoncampbellNew SysMate
asked in Installations & Upgrades
License File download

Where do I find the license file download for the on-prem install?Thanks in advance. 

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fbedinNew SysMate
asked in Installations & Upgrades
sysaid on promise

Goodnight!!I'm new here!I bought an on premise license many years ago, and now I have had problems with my server.I had never done any updates!Is it possible to recover my purchase data and be able to install it again?HugsThanks!!

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jsidoti
Guru
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SeadSmailbegovicNew SysMate
asked in Installations & Upgrades
renewal

Hi, As the licence is to expire soon, please send us the copy of the payment order, so that the renewal can be placed forward. Please send the payment order for renew to email address sead@bbi.ba and sistemski.odjel@bbi.ba . Thank you, Sead

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simonamirza
SysAider
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DeanMFNew SysMate
asked in Installations & Upgrades
SysAid Mobile Blank Screen When Adding New Ticket

Good afternoon We recently implemented SysAid mobile to enable our technicians to work on their incidents or create new incidents in the field.  However, when clicking on New Ticket, the screen is just blank and it shows ticket #0 Please help!

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HaresNew SysMate
asked in Installations & Upgrades
SysAid onboarding helped me set up Azure with SSO BUT

They helped me set up Azure with SSO, but I run a City IT, and we have a School System, the City Municipal side is all on Azure, but the Schools are all in Google.  We are hybrid, so both sides do also log into Active Directory.Unfortunately, before we purchased, the saleswoman said it would not be an issue integrating both with SSO, but that’s apparently not true and you can only SSO one of the two environments.  My problem is, even if I manually import School users, the SSO is trying to get them to log into M365 to log into the Sysaid portal.  Obviously for School users, that’s not possible, any way to get around this hurdle?  Do I need to redo the user inputs and just use two LDAP Intergrations instead (one for the school AD and one for the Municipal AD)?Not a huge deal if that’s what we need to do, it just sucks that we spent a full day on the call with Sysaid, where I mentioned this multiple times, and they never mentioned that it wouldn’t work.  Can someone confirm that this is h

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AlexanderChr
SysAider
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Hala PakerNew SysMate
asked in Installations & Upgrades
Trial License Helping

Hi, I want to install and trial the Sysaid, how can I obtain the license? I have request them but they send me us a link to meeting.

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Community Enthusiast
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erodriguezgNew SysMate
asked in Installations & Upgrades
Download files for upgrade to 22.1

Hello,  Can you tell me where I can download the files for upgrade my SysAid on prem. Regards.

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wolle
Community Enthusiast
wolleCommunity Enthusiast
asked in Installations & Upgrades
license has expired

Hello, we have changed our license and received a temporary license. The invoice has been paid, but we have not received a final license. Now our license has expired. How do we get this now, as we know there is a war going on in Israel? And how can I import the license into the system when I get one since we can no longer log in. FYI, our system runs on Linux.Greetings Wolle

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claudiu.baciu
SysAider
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PeddaNew SysMate
asked in Installations & Upgrades
Migration from v21.4.45 to the newest version

Hello there,We are currently running SysAid on Version v21.4.45 b17, and we want to update to the newest version possible (On-Prem).As a result, I have several questions in mind:While reading through the articles, I came across information stating that I cannot upgrade more than two versions at a time. The issue is that we plan to utilize a completely new VM and Database for the new version. Does this restriction still apply in this case?Furthermore, I am curious about whether we need new licenses for the updated version.Lastly, I am interested in knowing if it's possible to migrate the old tickets that are still active to the new database.Thank you for your assistance.Kind regardsPeter

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dgoodNew SysMate
posted in Installations & Upgrades
Docker installation - No suitable driver found

Hello, I was trying to setup a docker installation on my Centos 8 distro. After following the instructions: - Download the zip - Copy the activation.xml in current dir - python3 SysAid.py install I opted for the MSSql installation When I view the logs after installation (docker logs -f sysaid_sysaid_1), I see the following in the logs: Error while checking connection: Exception while checking configuration: No suitable driver found for jdbc:jtds:sqlserver://mssql/sysaid It seems the JTDS driver is not incuded in the image (sysaid/sysaid_server_linux:20.3.64_12) Any help would be appreciated.

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Active talker
MichalUVTActive talker
posted in Installations & Upgrades
Downloading older version of Sysaid

Hello, I need to download v9.0.533 Free, where can I get it?

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Active talker
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John the App HelperNew SysMate
asked in Installations & Upgrades
How do I get the SysAid Agent updated on our endpoints?

Our company utilizes SysAid Cloud.  There is an onprem assisting server from which RDS runs and SysAid Agent is pushed out.  It has been installing version 23.2.30.54 on new computers without any prior installation.  The other 240 computers are running the same version 20.3.30.64 , that they have been running for the last 2  ½ years.  How do I get the old agent replaced with the new agent on these endpoints.  The assisting server has the new version.

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given.mNew SysMate
posted in Installations & Upgrades
After sales support

Hi Members, is anyone experiencing a rather no after sales support from SysAid Tech Team ??, I have logged two incidents with them for the past two months and haven't received any contact as yet.

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