Recently active topics

 Hello,How do I change the ‘Suggested For You’ UI that appears when opening the AI Copilot for both enduser and admin Copilot. Please help. I want to make it more specific to my organization and its needs.

Hi,Is there a way to extract or query the data in the Journey area of a ticket? Is that data stored in a particular table which might be available vis API?Bruce

Good Morning, I am completely locked out of our Sysaid environment along with all other users who were not logged in already. When trying to login to our domain I get “sysaid stuck at Connection expired, retrying to authenticate user, please wait...” and on local login it fails immediately. When trying to reset the password it says it cannot find my username/email address. Yesterday I was investing an issue with our LDAP connection however I never saved any of the changes I made and our domain controller is not experiencing any issues. Is there a way to get into Sysaid and figure out what was set? Unable to login via local or domain logins, and trying to reset the password results in an error.

I'm looking for help resetting our system. I'm afraid the installation I did years ago isn't working properly. I've noticed some things since the new AI interface. For example, I can no longer close outages, and I'd like users to be able to respond via email without logging into the portal.I'd like to consult with an experienced Dutch-speaking user who's willing to help me. We're using the cloud based SysAid.

Are operators like AND, OR, and the use of quotations allowed?  This is the essentially the same question as What operators (if any) are available in the Self-Service Portal Search? | Community but for the Admin list view.

Good morning, I have a couple of ‘Change’ SR type templates that I want to link to the self-service portal. I just wanted to ask if this is possible as there is an incident / request submission form section but not one for change? I’ve tried linking the template using the a request target URL in the service catalogue:E.g. /submitSR?populateSR_id=######Is there an one  for change service records?E.g. /submitCR?populateSR_id=###### When pasting in the change template ID into E.g. /submitSR?populateSR_id=###### I just get an error message trying to open the self-service tile (there was an error with the template) after confirming there are no issues with the catalogue.

Non of our SLA timers are pausing when they should.  Has anyone else had this issue?

Does anyone else get SR’s for failed patches for Google Chrome, but every time you check the machines the patch is already applied?  

How do I auto populate user information on a service request template? If I select the user from a drop down menu, I would like to auto populate their department, location, ID etc

hello testing

testing bug 

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Hello,Please, we’ve implemented a change management process.I’d like to know how we can track post-production follow-ups with their respective timelines directly within the same change ticket.

Is there a way to convert an end user to an Administrator (Service Pro)?

I'm trying to create a custom view that shows all tickets that are status in (OPEN_CLASSES) but under a certain admin's name Some things I've tried that do not work in static filter: status in (OPEN_CLASSES) AND responsibility = 'jdoe' user_name = 'jdoe' AND status in (OPEN_CLASSES) Multiple attempts just break the viewer or return no results.

So I have noticed that we cannot edit resolutions. We can go into a ticket and see the resolution. We even get the triple dot menu to the right of the resolution and we CAN click on Edit. This action does in fact make the text editor visable. However, any attempt to actually change the text inside the resolution is not allowed. Then when you exit the ticket it asks us if we want to discard or save the changes the changes, when nothing has been altered.Thanks,Ryan

Hello,I am currently reviewing the Password Service configuration in my environment and would like to clarify a question before enabling automatic notifications for end users.The desired scenarios are as follows: Account Locked: The user should be notified when their account is locked. Password Change Completed: The user should receive an email confirming that the password has been successfully changed. Password Expiration Warning: The user should be alerted a few days before their password expiration date. During my validation process, I identified that the first two scenarios appear to be available for configuration through the administrative console. However, I was unable to locate a native option in the system for the third scenario (password expiration warning).Therefore, I would like to confirm whether it is possible in SysAid to send password expiration notifications.If not, is there any recommended method (for example, integration with Active Directory or a workaround throu

Welcome to the October edition of SysAid product updates! Check out the latest features, all in one place, to keep you up to date.Introducing SysAid Connect – now available in SpacesSysAid Connect is your new central hub for integrations, making it easier than ever to extend SysAid’s capabilities.With SysAid Connect, you can:-Build automations and integrations, powered by Workato, the trusted no-code platform-Connect 1,000+ apps across IT, HR, Finance, and more-Enable secure, scalable, seamless integrations—all from the SysAid interfaceAvailable in Spaces ITSM, SysAid Connect helps you get the most out of your platform.Learn more  Search bars in Data Pool Easily search for data items within each dataset, including service records, knowledge base articles, verified answers, documents, websites, SharePoint connection, and AI agents using dedicated search bars on every page. Learn moreMicrosoft Teams AI connection now availableIntroducing a new AI connection with Microsoft Teams, extendin

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