I was trying to log in to the SysAid support portal here and it wouldn’t go through (sysaid.com/support). Has anyone else had that issue today?
I’m trying to access the on-prem installer via the “Windows 64-bit (Upgrade)” link on your documentation page:https://documentation.sysaid.com/docs/latest-version-installation-files#latest-version-installation-filesHowever, when I click the link, it redirects me to a login page:https://helpdesk.sysaid.com/spaces/login?from=%2Fspaces%2FI attempted to sign in using my current SysAid account credentials, but was unsuccessful. I also requested a password reset link, but I’m still unable to log in.Could you please advise if a separate login is required to access the installer? Any guidance would be appreciated. Thanks!
Happy SysAdmin Day to the heroes behind the helpdesk.Because behind every great AI, there’s an even greater SysAdmin.This year, we wrote you a song.🎶 Give it a listen and enjoy your moment: [link]Thanks for everything you do.
We are wanting name an escalated ticket owner while retaining the original Assigned To owner. How is this completed? Responsible Administrator is not available in the available fields on the SR form designer. Note we are an on-prem deployment.
Hello all, We are currently in the process of setting up the sharepoint/copilot integration. I’ve followed the documentation to the T, did all the app registering and graph permissions, and every single time I’ve gotten the error shown below. I can’t figure out at all what to do from here and it’s stalling my progress on implementation. I can’t see the entire error, which makes it hard to search on the internet for it. Has anyone experienced this error before and how did you fix it?
We are in the process of switching from using a traditional Active Directory with an Onsite Exchange Server as our RDS source to a Microsoft 365 Cloud environment including Cloud based Exchange (or whatever they call it now) and I was wondering if anyone had a good guide for that or at least just suggestions.I guess I am looking for any pitfalls I need to be aware of. Any feedback would be appreciated.
We need to know the Ip public for the mail server who use SysAid (SaaS). Because, our firewall need stablished trust communication and permit the traffic.Regards.
I am trying to run a report that will show how many instances of particular products we have installed on our assets. I can see the software tab under each of the assets and this shows the data for each asset but I am looking for a consolidated view of, for example, all machines with IE 11 installed. When trying to create the report there doesn't appear to be any field to pull out software items. Please can you advise if there is a way to do this?
Hello, Has anybody managed to successfully deploy the Sysaid agent through Intune? We’ve tried multiple configurations with Win32 and Line of business but it fails repeatedly. We can successfully install it locally via CMD with no issues. Our implementation advisor has said Intune isn’t a supported method and they have no documentation on using Intune to deploy! (Crazy to hear in 2025). Hoping for any assistance on how to get this working, ideally as win32.
Hi Guys I'm trying to get the sysaid agent to deploy via In Tune I know I'm not the first but could anyone point me in the right direction for getting all our config passed down the command line., please would this work SysAidAgent.msi SERVERURL="oururl" ACCOUNT="accountname" SERIAL="serial" CONFIRMRC="N" HOTKEY="F11" SUBMITSRSHORTCUT="our company - IT Helpdesk"
We are using on-prem SysAid v23.3.40 b5 and Exchange onlineAs most of you are aware Microsoft will be deprecating basic authentication for email next year. The solution is to use modern authentication like Oauth. We have had our SysAid setup to use Oauth2 for quite sometime now, but noticed in Exchange mail flow reports that my helpdesk account is using basic authentication. Any idea how this is possible? ***update*** after doing some digging, I noticed in 365 sign in logs that sysaid account is using the authentication protocol ROPC (resource owner password credentials). which confirms sysaid is not using full OATH2 with modern authentication.Is there a misconfiguration on my side or is this an issue within Sysaid On-prem?Thanks for the help!-Evan
The link to download the update version is not available for me.To downloading the file i should register to the community.In the community they say i need to get a helpdesk account.If i have the helpdesk account… can i download it? Or need to register to the next portal?
Hi, is there a way to force an admin to change the category of a ticket when they change the status from New to Open?
Hello Everyone! I’ve been using the search API endpoint in our production environment for a while, to ensure that duplicate requests do not get created. Last week though we noticed a lot of duplicates so I went looking for a reason and today discovered that the search API Endpoint stopped working. Since this is kind of urgent I’m happy to hear any and all input that anyone might have. My users are not happy at the moment. :(We use the SysAid cloud version. Here is the call:/api/v1/sr/search?query=($9335$)&fields=title Note the parenthesis and the dollar signs are part of what I’m looking for. The return for this is the following JSON:{ "status": 500, "message": "Failed to load list of service requests"} Thank youRudy
My admins cannot save personal views in the new Spaces layout. They can try to add/edit the columns but when attempting to save (or Save As), they get the following error “User does not have permissions to update (modify if trying Save As) private views”. The “Can save personal views” setting is enabled in the Permissions of each admin. Ideas?
We have a number of Request Templates set up in our system. Some are marked as Visible to End User, others are not. If I, as a user, access my Self-service portal, the templates aren’t visible. How do I make them visible?
Does anyone know of a way to configure SysAid to only allow certain email domains to open a ticket using email, but still allow an external email domain to provide updates to a ticket? IE: An employee opens a ticket with a 3rd party cc’d on the email/ticket, allowing the vendor to provide updates into the ticket, but preventing them (or spam) from generating a new ticket
Hello,I’m struggling with action item call through the API.Based on the documentation : I tried the following API call on Postman: The “type” is not working (even copy past from the doc) and without the type I juste have a 500 internal error from the server. ids = my request ID Can someone help me with this ?
I would like to remind people to complete the survey for a closed ticket if they haven’t completed it after 3 days.
Welcome to this month’s SysAid Product Updates!Here’s a look at the latest features and what’s coming soon, all in one place. AI agents monitoring screenTrack every AI agent, review who triggered what, where it ran, and if it succeeded. Spot issues and verify results instantly at a glance.Learn more.Enhanced SysAid Copilot usage dashboard – now with deeper insightsWe’ve expanded the SysAid Copilot Usage Dashboard with new metrics that offer even more visibility into how AI is driving efficiency in your service desk.New insights include:Unique users utilizing AI Average quality rate DataPool coverage Self-service rate AI Service Records by engagement type and closing timeAll metrics can now be filtered by Admin Group and/or Category, giving you more control over how you view adoption and impact. Learn more Introducing SysAid integrations 2.0 – apply for the BetaWe’re expanding the way you integrate SysAid - with Workato, a no-code automation platform that brings unmatched flexibil
Hi,I’m new to using SysAid and currently working with the new APIs based off the documentation here developers.sysaid.com/docs/sysaid-api-overview.When exploring individual service records in our portal there is a panel labelled journey which captures the records journey/changes over time. Interested to know if its possible to access this level of change data via api?Thanks
Does anyone have a report or information on how to create a report that can display all assets that are 4 years old from purchase date. Thanks
64bit Update download link is still downloading v24.4.60 b68 update not the v24.4.60 b83
SysAid makes my eyes bleed in the morning and evening, when will you implement a dark theme?
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