Asset Management

I am trying to run a report that will show how many instances of particular products we have installed on our assets. I can see the software tab under each of the assets and this shows the data for each asset but I am looking for a consolidated view of, for example, all machines with IE 11 installed. When trying to create the report there doesn't appear to be any field to pull out software items. Please can you advise if there is a way to do this?

Hello, Has anybody managed to successfully deploy the Sysaid agent through Intune? We’ve tried multiple configurations with Win32 and Line of business but it fails repeatedly. We can successfully install it locally via CMD with no issues. Our implementation advisor has said Intune isn’t a supported method and they have no documentation on using Intune to deploy! (Crazy to hear in 2025). Hoping for any assistance on how to get this working, ideally as win32.

Hi Guys I'm trying to get the sysaid agent to deploy via In Tune I know I'm not the first but could anyone point me in the right direction for getting all our config passed down the command line., please would this work SysAidAgent.msi SERVERURL="oururl" ACCOUNT="accountname" SERIAL="serial" CONFIRMRC="N" HOTKEY="F11" SUBMITSRSHORTCUT="our company - IT Helpdesk"

On Prem CustomerOur Asset management module is ingesting devices with DHCP as the device type, only showing its IP address and some login history information, is this normal.  When I looked at the C:\Program Files\SysAidServer\root\WEB-INF\agentfiles folder, it is empty, is this normal behavior.  Do I need to delete these stale entries periodically?  What is the root cause of this?  These are mostly Dell and Getac laptop devices that have been disjoined/renamed/rejoined to the domain.  All have Absolute Secure Access with a virtual NIC when connected to the domain, but the DELL-%SERIAL% for the Dell devices are consistent. 

Hi everyone,I’m working on it in a Power Shell script to change or update labels into the assets. Is there any API Endpoint to do this job.For exemple: I have the asset with asset ID=123123 and I need to update de lable “Status of asset From = In use to BrokeHow can i do that using API?    

Hello SysAid Community!When it comes to IT asset management, what’s your biggest challenge?Lack of visibility into all assets Keeping asset data accurate and up to date Manual processes slowing things down Compliance and security risksDo any of these resonate with you, or is there another challenge on your mind? Share your thoughts in the comments! Let’s discuss. 👇

Hi I wanted to know whether we can  have an integration of Lansweeper within SysAid ?

I have error with  agent on linux for new asset:ERROR [pbanka] [SysAid Server] com.ilient - Error in SAXParserjava.lang.NullPointerException        at com.ilient.agentApi.b.startElement(Unknown Source)        at org.apache.xerces.parsers.AbstractSAXParser.startElement(Unknown Source)        at org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanStartElement(Unknown Source)        at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)        at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)        at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)        at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)        at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)        at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)        at com.ilient.agentApi.b.a(Unknown Source)        at com.ilient.agentApi.LshwAgent.doPost(Unknown Source)     

Hi Guys,I’m facing here the issue about how to the “Enable” automatically the label “Pacth Management” Anyone has this solution? For Exemple: The new assets join the Sysaid plataform and automatically the pacth management is enableAnother issue that I have is that I have a lot of asset into the plataform with patch management disable. How could I set to enable in massive way?   

Has anyone had any success with deploying the SysAid Agent for Mac and having a configuration file that populates with URL, Serial and account? We use Jamf Pro to push out apps and configurations for our macs and I can get the package to install, but it doesn’t fill in the above information. We do not use the RDS for Mac. Thanks! 

Hi everyoneI’m facing an issue about job of upgrade agent version. Like attached, I have a lot of version of agent and I’m not able to upgrade them.I’ve done a automatic job for to do this and does not working.My current sysaid version is v24.3.30 b38 (Cloud) and I haven’t a Local RDS.Somebody has any way to solve this?  

Hi Everyone,I have a doubt about process of upgrade of agent sysaid version.This is my case.I have 2 groups of assets like below.Desktop - 500 assetsLaptop - 600 assets.Could I schedule only one job to upgrade all this assets? Whats the better way to do this?    

Hi Everyone,I know that in Sysaid plataform we have a addon that get warranty about Dell vendor. I’ve deployed here and working fine but We also have HP and Lenovo Vendor.Is there any way out to sove this one? How can we get Warranty information about this vendors and feed the assets?  

Hi Everyone,I’ve gotten a screen warning that I need to run a update of all agents installed in all Desktops and Laptops.The version that is being deploy is 24.2.40.2. Anyone has the release notes about it? I Can’t find this one in oficional page.  Thanks 

Hello - We are looking to keep track of licensing for our SaaS products by user and count. For example... We currently use Snipe-it to track what licenses are assigned to what user. 5 Licenses for Adobe Pro Cloud -User1 -User2 -User3 All 3 Users are assigned a license 5 Licenses for PlanGrid -User 3 -User 4 -User 5 Would we be able to keep track of who is assigned those licenses in SysAid? - Could we look up User 3 and see that they have a license for Adobe Pro and PlanGrid - Look up User 2 and see they are only assigned Adobe Pro. - Then organize it so we can look up PlanGrid and see that User 3, 4, and 5 are assigned a license - Also have it keep track of license counts when we add/remove users. Hope this makes sense!

We are faced with a problem.   Also all our users have multiple monitors (2 to 5 monitors).  We are collecting their serial numbers as well as placing and tracking ASSET TAGS on each device.  However, we sucked up all our available asset licensing by collecting them in as individual assets.  The goal is to add them to the user or the workstation.  There is a single monitor collection area there but for our needs we will need to add 9 additional fields (for serial # and asset of each monitor up to 5).  Is that possible to add those and NOT affect our licensing OR do we need to suck it up and buy additional licensing.

Close this out… figured it out.

Hi,Wondering if there’s a video that can walk me through IT asset management monitoring configuration. 

hello all.  I’ve had a horrible time trying to get one of my LDAP connections to work.  I have 2 working LDAP connections.  and my company is a city that has many different child domains out of necessity.  Our police child domain just will not work.  I’ve set everything up identically to the other two, but nothing is working.  When I test the LDAP setup is gives me this error: Error: Exception while checking configuration: Exception while checking configuration accountId: <myaccount> <myRDSname>:389 I’m not sure what to do at this point, this is a brand new, purpose built server, just for RDS purposes, all DNS is correct, and SysAid support hasn’t been helpful at all, over the last 2 days I can’t get a hold of them.  I got chat once, and their advice consisted of “use the ip address instead of the name in the LDAP server url line”  which I did try. For the record, I’ve deleted and rebuilt the RDS twice, removed the credentials and re-added them, but I just can’t get it to s

HelloDoes anyone know if there is a way to modify the MSI file so when the agent is pushed via GPO, that the desktop icon is not installed on the end users desktop? I have been searching but cannot find any concrete answers on this.

TeamViewer Embedded, SysAid Agent.Does the sysaid agent have to be installed for teamviewer embedded to work? Also has anyone seen instances where teamviewer wont stay enabled on an asset thus not letting you use it to remote in? 

We just bought official bar coded asset tags for all machines. We are still using a onsite AD utilizing Entra AD Sync with Azure working as the sync for SysAid. This means the computers/assets are not being automatically added to tickets when users open them. I was hoping to be able to use the CMDB function to fix this by assigning the CI Asset to the user but I haven't been able to get it to add it to the ticket. I have assigned the CI to the user but I think I need to sync the Agent machine with the CI. Has anybody else done this so as users open ticket the main asset is already linked to the ticket?

HiI have external monitors connect to my laptop , i wanted to know whether the SysAid agent will capture the external monitor details ?

HiIs there a contract management under the asset management system?

What causes duplicate assets to be created by an agent?