Asset Management

Asset Management, list, and dashboard, Software Products, Catalog, Supplier List, Online Users, Monitoring, CMDB, Configuration Items

  • 83 Posts
  • 217 Replies

83 Posts

M
MitchellFNew SysMate
posted in Asset Management

Cloud Software License Tracking - Not installed on endpoints

Hello - We are looking to keep track of licensing for our SaaS products by user and count. For example... We currently use Snipe-it to track what licenses are assigned to what user. 5 Licenses for Adobe Pro Cloud -User1 -User2 -User3 All 3 Users are assigned a license 5 Licenses for PlanGrid -User 3 -User 4 -User 5 Would we be able to keep track of who is assigned those licenses in SysAid? - Could we look up User 3 and see that they have a license for Adobe Pro and PlanGrid - Look up User 2 and see they are only assigned Adobe Pro. - Then organize it so we can look up PlanGrid and see that User 3, 4, and 5 are assigned a license - Also have it keep track of license counts when we add/remove users. Hope this makes sense!

3
K
11 days ago
T
Community Enthusiast
Texwilson47Community Enthusiast
asked in Asset Management

ASSET - Multiple Monitors with Asset Tags

We are faced with a problem.   Also all our users have multiple monitors (2 to 5 monitors).  We are collecting their serial numbers as well as placing and tracking ASSET TAGS on each device.  However, we sucked up all our available asset licensing by collecting them in as individual assets.  The goal is to add them to the user or the workstation.  There is a single monitor collection area there but for our needs we will need to add 9 additional fields (for serial # and asset of each monitor up to 5).  Is that possible to add those and NOT affect our licensing OR do we need to suck it up and buy additional licensing.

2
simonamirza
SysAider
1 month ago
T
Community Enthusiast
Texwilson47Community Enthusiast
asked in Asset Management

VMWare Host - Adding to Asset List, and CI (CMDB)

Close this out… figured it out.

1
SysAid Copilot
SysAider
2 months ago
N
nicole.canoNew SysMate
asked in Asset Management

IT Asset Management Monitoring setup

Hi,Wondering if there’s a video that can walk me through IT asset management monitoring configuration. 

2
S
Community Enthusiast
3 months ago
J
Active talker
Joel_JoseActive talker
asked in Asset Management

Lansweeper integration

Hi I wanted to know whether we can  have an integration of Lansweeper within SysAid ?

1
dragos.baciu
SysAider
5 months ago
H
HaresNew SysMate
asked in Asset Management

Cannot Get LDAP to work

hello all.  I’ve had a horrible time trying to get one of my LDAP connections to work.  I have 2 working LDAP connections.  and my company is a city that has many different child domains out of necessity.  Our police child domain just will not work.  I’ve set everything up identically to the other two, but nothing is working.  When I test the LDAP setup is gives me this error: Error: Exception while checking configuration: Exception while checking configuration accountId: <myaccount> <myRDSname>:389 I’m not sure what to do at this point, this is a brand new, purpose built server, just for RDS purposes, all DNS is correct, and SysAid support hasn’t been helpful at all, over the last 2 days I can’t get a hold of them.  I got chat once, and their advice consisted of “use the ip address instead of the name in the LDAP server url line”  which I did try. For the record, I’ve deleted and rebuilt the RDS twice, removed the credentials and re-added them, but I just can’t get it to s

1
iulian.olaru
SysAider
6 months ago
A
agurmanNew SysMate
asked in Asset Management

Desktop Shortcut Modification

HelloDoes anyone know if there is a way to modify the MSI file so when the agent is pushed via GPO, that the desktop icon is not installed on the end users desktop? I have been searching but cannot find any concrete answers on this.

1
AlexanderChr
SysAider
6 months ago
A
adamcbarreno89New SysMate
posted in Asset Management

TeamViewer Embedded, SysAid Agent.

TeamViewer Embedded, SysAid Agent.Does the sysaid agent have to be installed for teamviewer embedded to work? Also has anyone seen instances where teamviewer wont stay enabled on an asset thus not letting you use it to remote in? 

3
A
6 months ago
S
SUHRICHNew SysMate
asked in Asset Management

Assigning CMDB Asset to User

We just bought official bar coded asset tags for all machines. We are still using a onsite AD utilizing Entra AD Sync with Azure working as the sync for SysAid. This means the computers/assets are not being automatically added to tickets when users open them. I was hoping to be able to use the CMDB function to fix this by assigning the CI Asset to the user but I haven't been able to get it to add it to the ticket. I have assigned the CI to the user but I think I need to sync the Agent machine with the CI. Has anybody else done this so as users open ticket the main asset is already linked to the ticket?

2
S
7 months ago
J
Active talker
Joel_JoseActive talker
asked in Asset Management

Can we get the details of connected peripherals via the sysagent from the corresponding asset

HiI have external monitors connect to my laptop , i wanted to know whether the SysAid agent will capture the external monitor details ?

3
A
8 months ago
J
Active talker
Joel_JoseActive talker
asked in Asset Management

Contract Management

HiIs there a contract management under the asset management system?

2
A
8 months ago
E
EamonnNew SysMate
asked in Asset Management

What causes duplicate assets to be created by an agent?

What causes duplicate assets to be created by an agent?

3
E
10 months ago
T
tbh-swilhelmNew SysMate
posted in Asset Management

Agent Self-Repair

We will fairly regularly find assets that have stale data, such as showing an older build of Windows 10 than what is currently installed. Upon checking the Activity Log, we always are greeted by a slew of entries stating: Error Description Unexpected exception occurred, Type: System.BadImageFormatException Exception description: Could not load file or assembly 'ZipCs, Version=0.86.0.518, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The module was expected to contain an assembly manifest. at SysAid.AgentObjectsManager.SysAidHandlers.ZipHelper.UnzipFile(String a_ZipFilePath, String a_ZipPassword) at SysAid.AgentObjectsManager.SysAidHandlers.ZipHelper.UnzipFile(String a_ZipFilePath) at SysAid.AgentObjectsManager.SysAidHandlers.Upgrade.UpgradeSynchronizationEngine.HandleUpgradeTaskProcess() Stack Trace ExecutionContext::RunInternal ExecutionContext::Run ExecutionContext::Run ThreadHelper::ThreadStart While this is resolved by an undeploy and redeploy, it impedes ou

1
A
11 months ago
A
Community Enthusiast
Antonio GSUCommunity Enthusiast
asked in Asset Management

Is there a way to setup a checkin/checkout of assets

I am looking to leverage my On-Prem installation with a way to dedicate certain assets as “loaner” and then use Sysaid for requesters to check them out and back in.Is there any way to accomplish this?

3
A
1 year ago
N
NFSNew SysMate
asked in Asset Management

Sites & Regions

HI,I’m starting to setup a global asset system, ( asset lists) ,I wish to create first, sections for each site\region &groups , ( global zones)for each region I will need to setup some rules; filters like -working days, working houres,  and create filtering by that.than I will wish to create reporting for each zone, (for clients reports ) If you can please advise,Regards,

1
S
SysAider
1 year ago
C
ChrisNew SysMate
asked in Asset Management

Importing assets - Link to Agent later

Normally with assets like PC’s, Laptops, we just install the agent and let it automatically populate the asset and the CI.We just received a very large batch of laptops that we likely won’t be deploying for a while, so I’d like to get them into Sysaid but don’t want to image/deploy the agent just yet.  We’ve never utilized the asset import feature.  If I import these assets, then later install the agent on them, will it link to the existing record or will it create a duplicate?Also, upon importing the assets, will it automatically create the CI record as well (like when deploying the agent), or will we need to import again to the CI list?Thank you for any direction you can provide!

2
C
1 year ago
jsidoti
Guru
jsidotiGuru
asked in Asset Management

CentOS agent install updated

Afternoon FolksPutting this here in case it can help someone else and so I don’t forgetI installed the latest rpm from on=prem build v22.4.45 b2 wget https://your-install-url/download/SysAidAgent.rpm sudo yum localinstall SysAidAgent.rpm sudo ./usr/bin/SysAid/SetupAgentSettings.out note: if your SetupAgentSettings.out isn’t there run find / -name SetupAgentSettings.out and substitute the path This will run and ask for your server url.. make sure to use http: or https: depending on your setup then Account name and then Serial number Answer any additional dialogs to match your particular setupThen wait for it to report in Good luck John 

1
A
1 year ago
A
Community Enthusiast
aaronjCommunity Enthusiast
asked in Asset Management

Asset notification

HelloHow would I go about setting an email notification for any asset that has not been accessed for a certain period of time?

1
A
1 year ago
G
GHoweNew SysMate
asked in Asset Management

SysAid Agent Settings with Jamf Pro

Has anyone had any success with deploying the SysAid Agent for Mac and having a configuration file that populates with URL, Serial and account? We use Jamf Pro to push out apps and configurations for our macs and I can get the package to install, but it doesn’t fill in the above information. We do not use the RDS for Mac. Thanks! 

1
Maayan Karstaedt
SysAider
1 year ago
jsidoti
Guru
jsidotiGuru
posted in Asset Management

Android and iPad agents

Has anyone seen or added android and ipad tablets to inventory and such? John

3
jsidoti
Guru
1 year ago
L
Community Enthusiast
LeeRLSDCommunity Enthusiast
asked in Asset Management

Checking an asset out?

Hey everyone,So I am working and rolling out SysAid here at my school district and the one thing we have liked about asset tracking systems is that I can check out a device to a user to be able to track who has it.  Does SysAid have this functionality?  Otherwise how have folks done this before?

1
jsidoti
Guru
1 year ago
L
Community Enthusiast
LeeRLSDCommunity Enthusiast
asked in Asset Management

Import Categories CMDB meaning

What does the CMDB field do for importing categories?  If we have it on, what does it do when something is set to that category?

2
L
Community Enthusiast
1 year ago
W
Community Enthusiast
wiggleCommunity Enthusiast
posted in Asset Management

Run Report on Installed software

I am trying to run a report that will show how many instances of particular products we have installed on our assets. I can see the software tab under each of the assets and this shows the data for each asset but I am looking for a consolidated view of, for example, all machines with IE 11 installed. When trying to create the report there doesn't appear to be any field to pull out software items. Please can you advise if there is a way to do this?

16
A
1 year ago
cesare0
cesare0New SysMate
posted in Asset Management

CMDB Import

Hello Everybody! We are trying to do a massive import of items to our CMDB, but I find this problems; Error in line 1 (or 2,3,...)= -1 If I have a CSV file with multiple CI from the same Type, has all the fields be completed? I mean, in a list of 20 laptops, some has "Assignament Date" but not others... Is necessary to all CI has the same completed fields? Where can I check a Log about this? Many Thanks.

1
H
Community Enthusiast
1 year ago
C
chill111New SysMate
asked in Asset Management

Patch Management

Ive turned on patch management for a number of agent/assets.  Ive configured the default workstation policy  and assigned it to the  assets and set it to “run now” for the scan of the assets. Nothing seems to show up on my assets for patches….It catalogs what software is installed on the workstations for inventory without issue.  Ive opened ports 1070 and 1072 I believe it is on the server to access the latest files.  Do I have to wait for the scheduled scan?  It should have run when it was turned on…..should this not detect its running Windows 10 and pull down the master list of patches missing and available for Windows 10?  Ive already turned on all patch categories and selected Windows 10 to be patched.

2
Maayan Karstaedt
SysAider
1 year ago

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