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Welcome SysMates!

Introduce yourself + How to use the community + Mingle

  • 19 Posts
  • 54 Replies
19 Posts
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vivekNew SysMate
asked in Welcome SysMates!
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Asaf Goldstein
SysAider
Asaf GoldsteinSysAider
asked in Welcome SysMates!
how do i merge a ticket?

how do i merge a ticket?

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SysAid Copilot
SysAider
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SysacheAdminNew SysMate
asked in Welcome SysMates!
SysAid support is horrible. Am I doing this wrong?

We are relatively new to SysAid, and so far, while I like several things about the platform, however, it is incredibly buggy, problematic and support is abysmal. I recently had an issue with importing CSV’s. After working on it for hours, and not having really any support channels with Sysaid. I finally got to a chatbot/person, only to be told it was a bug. I asked if they document these anywhere? No was the answer. WTF?In another recent issue, I was supposed to get an email back that day form when I spoke with previously mentioned chatbot/person. Never happened.So far, my other negative observations. I’m trying to login to helpdesk.sysaid.com and it won’t take my password. So I reset, and it won’t take the temp that Sysaid sends me for the reset. I tried 3 browsers, cleared cache, incognito, all that. Wouldn’t I have had to have been logged in here before to reach previously mentioned chat? So that tells me I am doing the right motions.David Mafoda, a Customer Success Person, is who I

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Community Enthusiast
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yebboyNew SysMate
asked in Welcome SysMates!
Hello SysAid Community!

 My name is Yebegaeshet Fentahun, and I’m currently exploring SysAid as a beginner in IT service management. I’m eager to learn about incident management, asset tracking, and how SysAid can help streamline IT support tasks. I work as Manager, Information support Services and am passionate about improving IT service delivery processes.I’m joining the community to gain insights and learn best practices from experienced SysAid users. I hope to share my progress and ask questions as I become more familiar with the platform.Feel free to reach out with any tips or advice, and I’d love to connect with others who are also using SysAid!Looking forward to being part of this community!

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SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in Welcome SysMates!
Hello! Hi! Introduction time :)
Hello! Hi! Introduction time :)Sharing the Love

Sometime it feels like it’s you against the world? The pour of tickets? The avalanche of issues to handle immediately?Well you don’t have to be alone in this there are many SysMates here waiting to get to know you, talk shop, share collaborate and elevate your game. Together.  Let’s take the first step, tell us a bit about you, In the comments :)  

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Anonymous
published in Welcome SysMates!
Cleaning for Ideas
Cleaning for Ideas

We all know that to make room for something new, we sometimes have to bid farewell to the old. That's why we've decided to roll up our sleeves and embark on a little tidying adventure. On July 15th, we'll archive all the ideas that were shared before the year 2022. Our goal is to keep things fresh and focused on the latest and greatest concepts that fuel our vibrant community.Now, here's the exciting part—we understand that amidst the archive, there might be hidden gems that slipped through the cracks! Time has a way of breathing new life into old ideas, bringing fresh perspectives and innovative twists. If you believe your older idea still holds unique value or has blossomed into something even better, this is your chance to let it shine. Leave a link to this idea in the comments and we’ll make sure to keep it.Thank you for being an invaluable part of our community. Let's revisit the good old days and bring back those remarkable ideas that have stood the test of time.Keep innovating,

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jsidoti
Guru
jsidotiGuru
asked in Welcome SysMates!
For the record

Maayan Rocks! after quite some time of not being able to access my community account Maayan got me back in I appreciate all the effort John  

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Maayan Karstaedt
SysAider
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ptaylor2022New SysMate
asked in Welcome SysMates!
How to include the message

 Question when creating a new online ticket how can I include the message within the email message? Thanks

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Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in Welcome SysMates!
Suggest Ideas on SysAid Community
Suggest Ideas on SysAid Community

SysAid already has a vast range of capabilities and features, and yet this doesn't mean we are going to rest on our feet. Our R&D teams are working continuously to improve and invest in our current offering that will deliverthe most value for you, our customers. When you get that ‘Aha!’ moment we want to hear all about IT!The process: Search for an existing Ideas first - voting up an existing Idea will have more impact and will keep us focused.  Create an Idea - Subject line should be clear and concise giving a high-level description of your suggestion. Be generous with the information you share nothing is too obvious. Give an example from your day-to-day how this will impact your work. Share how this will bring value to others in the community. Categorize - Choose product Area, add tags so can be easily found by other users and potential voters.  Submit.  What happens after submission?  We will review new submissions at least once a month and update Idea status per types bel

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Edgar
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sayed.moradNew SysMate
asked in Welcome SysMates!
SysAidSMART2022

Looking forward!!!

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Maayan Karstaedt
SysAider
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robert.laddNew SysMate
asked in Welcome SysMates!
Hi SysAid

I just wanted to introduce myself.

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Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in Welcome SysMates!
[SMART 2022] Introduce Yourself Here at Our Community and You Could Win $50SMART 2022

SysMates, you are hearing this first, I am sharing with you a little secret... One of the games our SMARTest Host, Yonatan Gruber, will play with us at SMART 2022 is: Every day, 5 Gift Cards for USD50, will be raffled between those who will introduce themselves on this thread (don’t be stingy!): Early submission will be included in raffle, so what are you waiting for? 😃PS - You are registered for SMART 2022, that starts in less than 48h? No?  Easy Fix, Sign Up Here.   

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Maayan Karstaedt
SysAider
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skatzNew SysMate
posted in Welcome SysMates!
Old Community Posts/Content?

Hello, back on the July 1st announcement email for the new community it was mentioned that content from the old community forums would migrate over, but I am not seeing any of the old threads/content I posted on or had ‘saved.’ Is there any way to access this still?

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Community Enthusiast
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billworkNew SysMate
asked in Welcome SysMates!
How do I get access to the Forum?

How do I get access to the Forum? I get the “Whoa”. 

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Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in Welcome SysMates!
Sysadmin Day Throwback - CinderellaSysAdmin Day

Do you feel the magic? It’s almost here.   SysAdmin Day is coming and  we can’t wait to share IT with YOU.  

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Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in Welcome SysMates!
Sysadmin Day Throwback - I.T. BootcampSysAdmin Day

God we had some good ones so far right? Time to get serious though!  IT heroes, we salute you!

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Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in Welcome SysMates!
Sysadmin Day Throwback - Cntrl ZSysAdmin Day

Here’s another SysAdmin Day classic!Honoring IT heroes around the world. Getting IT done! 

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Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in Welcome SysMates!
Sysadmin Day Throwback - Back to the Office!SysAdmin Day

Do you remember it? That moment when your boss announced that you were going back to the office after all that time working from home? That was.. emmm…. let’s say….challenging. We owe IT to you!

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Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in Welcome SysMates!
Sysadmin Day Throwback - Mom & DadSysAdmin Day

SysAdmin Day is around the corner and we’ve got something cooking in the kitchen for the big day.But why wait til then? Let’s start celebrating all IT heroes today with some of our best SysAdmin Day productions from over the years.  We owe IT to you!

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Maayan Karstaedt
SysAider

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