Welcome SysMates!

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how do i merge a ticket?

We are relatively new to SysAid, and so far, while I like several things about the platform, however, it is incredibly buggy, problematic and support is abysmal. I recently had an issue with importing CSV’s. After working on it for hours, and not having really any support channels with Sysaid. I finally got to a chatbot/person, only to be told it was a bug. I asked if they document these anywhere? No was the answer. WTF?In another recent issue, I was supposed to get an email back that day form when I spoke with previously mentioned chatbot/person. Never happened.So far, my other negative observations. I’m trying to login to helpdesk.sysaid.com and it won’t take my password. So I reset, and it won’t take the temp that Sysaid sends me for the reset. I tried 3 browsers, cleared cache, incognito, all that. Wouldn’t I have had to have been logged in here before to reach previously mentioned chat? So that tells me I am doing the right motions.David Mafoda, a Customer Success Person, is who I

 My name is Yebegaeshet Fentahun, and I’m currently exploring SysAid as a beginner in IT service management. I’m eager to learn about incident management, asset tracking, and how SysAid can help streamline IT support tasks. I work as Manager, Information support Services and am passionate about improving IT service delivery processes.I’m joining the community to gain insights and learn best practices from experienced SysAid users. I hope to share my progress and ask questions as I become more familiar with the platform.Feel free to reach out with any tips or advice, and I’d love to connect with others who are also using SysAid!Looking forward to being part of this community!

Maayan Rocks! after quite some time of not being able to access my community account Maayan got me back in I appreciate all the effort John  

 Question when creating a new online ticket how can I include the message within the email message? Thanks

Looking forward!!!

I just wanted to introduce myself.

SysMates, you are hearing this first, I am sharing with you a little secret... One of the games our SMARTest Host, Yonatan Gruber, will play with us at SMART 2022 is: Every day, 5 Gift Cards for USD50, will be raffled between those who will introduce themselves on this thread (don’t be stingy!): Early submission will be included in raffle, so what are you waiting for? 😃PS - You are registered for SMART 2022, that starts in less than 48h? No?  Easy Fix, Sign Up Here.   

Hello, back on the July 1st announcement email for the new community it was mentioned that content from the old community forums would migrate over, but I am not seeing any of the old threads/content I posted on or had ‘saved.’ Is there any way to access this still?

How do I get access to the Forum? I get the “Whoa”. 

Do you feel the magic? It’s almost here.   SysAdmin Day is coming and  we can’t wait to share IT with YOU.  

God we had some good ones so far right? Time to get serious though!  IT heroes, we salute you!

Here’s another SysAdmin Day classic!Honoring IT heroes around the world. Getting IT done! 

Do you remember it? That moment when your boss announced that you were going back to the office after all that time working from home? That was.. emmm…. let’s say….challenging. We owe IT to you!

SysAdmin Day is around the corner and we’ve got something cooking in the kitchen for the big day.But why wait til then? Let’s start celebrating all IT heroes today with some of our best SysAdmin Day productions from over the years.  We owe IT to you!