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28 Posts
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
published in Knowledge Base Articles
Let's Build Your FAQ together!Sharing is Caring

 Sharing solutions for common problem and facilitating self-resolution one article at a time.In your SysAid there is a Knowledge Base to manage all the information you desire. Allowing you to build a central repository of information that is useful for admins and end-users alike.  So many of the articles in our knowledge are quite similar between organizations.You wrote a good one? Do share with the rest of the SysMates out there and together we will build a great FAQ center. Word doc, Google doc, PDF, text file any format convenient for you is good. Post and share an article you think others will find useful too! 👉 Don’t have articles to share yet? Reply below with a list of the top 4 articles you wish users read before opening a ticket!  PS #1 - See what others have posted herePS #2 - Take a little tour of the Knowledge Base to see how IT’s done:  

2132
Maayan Karstaedt
SysAider
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in Translation Files
Translate Your SysAid to Any Language

Hello SysMates!Welcome to the SysAid Translation Files forum.SysAid allows you to customize your terminology throughout the platform using a translation file. In this translation file you can change field names to other languages as well as simply a different term used in your organization. The default template is located in Settings > Customize > Translation and you can learn more about it in this article. After you have customized your file to your liking we would love for you to share here with other SysMates so they can enjoy your work as well. Share the love! Gracias, Merci, Grazie, Danke, Bedankt, Obrigado, Teşekkürler, Спасибо, شكرًا, Dzięki, Tak,  Děkuji vám, Kiitos, Σ’ ευχαριστώ!, Mahalo, Terima kasih, Mulţumesc, Shurkan, Salamat, Ďakujem, Toda, Diolch and more! 

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Maayan Karstaedt
SysAider
J
Active talker
Joel_JoseActive talker
asked in Translation Files
Creating new List in sys aid

I want to create new List, can it be done only by editing the translation document or is there any other way ?

782
alin.lupascu
SysAider
M
MdrissiNew SysMate
asked in Knowledge Base Articles
Select COMPANY Before User request / Sysaid On Prem v22.4.45 b1

Hi All,Is it possible  to select company berfore User on new incident ?Today when i select a company, this field is moved to none value due to no user request selected. I have first to select user over thousands user and then company !I don’t anderstand where to change that ?Best Regards, 

441
alin.lupascu
SysAider
J
jlabelleNew SysMate
asked in Translation Files
Notifications - Translation for Categories and Sub-categories not based on end-user's language

Hello!All categories and sub-categories translated to French as well as Lists.French end-user sees them in French in the Incident form. All good.End-user receives a notification when submitting a new SR.Lists are in French. All good.Category and sub-category in English. Not good.In “Account Defaults”: Use the default language for automatic notifications is unchecked.In “Account Defaults”: Use translation file for categories and custom lists is checked.How do I get the Category and Sub-category tags to show in the end-user’s chosen language in notifications?Thank you so much for your help! Much appreaciated.

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S
SysAider
L
LiveWireNew SysMate
asked in Knowledge Base Articles
Unable to paste a picture in to Knowledge Base

After pasting a picture (eg a screenshot) into the body of the knowledge base artice you are unable to save it. To be precise, clicking save does nothing and it eventually times out.

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L
B
Community Enthusiast
bretyounCommunity Enthusiast
asked in Translation Files
Change the word Category in the new incident page of the SSP

Hi there!Looking to ease the pain of transition for our users to Sysaid. The end users would understand “Subject” easier instead of categories, based on feedback. I failed to find where I could change this via the translate file, fields, lists etc. Anyone have any ideas? Thanks for your time!

551
Maayan Karstaedt
SysAider
R
Robson de Oliveira CarvalhoNew SysMate
posted in Translation Files
Tradução Português-Brasil

Tradução completa de todos os módulos disponíveis na versão free, provavelmente na versão paga irá também funcionar, bastando importa-la em sua base. Esta não é uma versão copiada da comunidade e modificada, sim uma versão completa de uma instalação zera e feita a tradução de todos os itens. Bastas você alterar conforme a sua necessidade alguns itens como Bate-Papo para CHAT, etc...

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S
R
roiel131New SysMate
asked in Translation Files
MAC OS Codec

Hi,When an employee in the organization that uses an Apple computer (MAC OS) opens a ticket from the mail, the ticket opens in an unclear manner rather than a reading, a kind of gibberish.I did not find the codec issue in the settings. Filed is attached for example.  

853
Sela Weinrob
SysAider
W
WILVARELANew SysMate
posted in Translation Files
I need translate spanish

I need translate spanish

713
S
Maayan Karstaedt
SysAider
Maayan KarstaedtSysAider
posted in Translation Files
Multi-Language Support on SysAid

SysAid’s user interface for admins and the employee self-service portal is available in 7 languages: English French German Italian Portuguese Spanish HebrewUsing the built-in translate file feature you can fine-tune any of the native languages according to your needs, or translate SysAid into other languages!Steps to define:👉🏽 Default language for the whole account see here👉🏽 Default language for each end-user can define their language displayed see here Let us know how it goes!  

1680
Maayan Karstaedt
SysAider
Sami6sto
Community Enthusiast
Sami6stoCommunity Enthusiast
posted in Translation Files
Finnish translation file

Hi. This is my full translation fo SysAid v 5.5.04 in Finnish.

560
Maayan Karstaedt
SysAider
T
tecnicoRHNew SysMate
posted in Translation Files
teste

teste

230
T
H
Active talker
HaimActive talker
posted in Translation Files
Welcome to SysAid translation forum.

Hello SysAiders! Welcome to the SysAid translation forum. In this forum, you can download and upload your customized SysAid translations and share then with your fellow SysAiders from around the world. So, if you have translated SysAid to a new language, or if you have created other versions of the translation, please upload the texts to the appropriate SysAid translation forum, according to the language of your translation. For more information on the process, please look at the "How to" sticky SysAid community team

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M
F
foppoliNew SysMate
posted in Translation Files
translation

translation

260
C
UWLIT
Community Enthusiast
UWLITCommunity Enthusiast
posted in Knowledge Base Articles
Send mail from the shared mailbox

Question: How can i Send mail from the shared mailbox  Answer: Send mail from the shared mailbox Open Outlook. Choose New Email. If you don't see the From field at the top of your message, choose Options > From. Click From in the message, and change to the shared email address. If you don't see your shared email address, choose Other email address and then type in the shared email address. Choose OK. Finish typing your message and then choose Send. From now on when you want to send a message from your shared mailbox, the address will be available in your From drop down list. Whenever you send a message from your shared mailbox, your recipients will only see the shared email address in the message.

670
UWLIT
Community Enthusiast
UWLIT
Community Enthusiast
UWLITCommunity Enthusiast
posted in Knowledge Base Articles
Reply to mail sent to the shared mailbox

Question: How to reply to mail sent to the shared mailbox  Answer: Reply to mail sent to the shared mailbox Open Outlook. Open the email message you want to reply to. From field at the top of your message, you should see the name of your shared mailbox. If you don't, choose the From dropdown box and choose your shared mailbox. Finish typing your message and then choose Send. When you want to send a message from your shared mailbox, the address will be available in your From drop down list. Whenever you send a message from your shared mailbox, your recipients will only see the shared email address in the message.

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UWLIT
Community Enthusiast
UWLIT
Community Enthusiast
UWLITCommunity Enthusiast
posted in Knowledge Base Articles
How to add a shared mailbox to Outlook

Question: How do i add a shared mailbox to Outlook  Answer: Add a shared mailbox to Outlook After your admin has added you as a member of a shared mailbox, close and then restart Outlook. The shared mailbox should automatically display in your Folder pane in Outlook. What if it didn't work? If your admin only recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears. Wait a bit and then close and restart Outlook again. If that didn't work, then manually add the shared mailbox to Outlook: Open Outlook. Choose the File tab in the ribbon. Choose Account Settings, then select Account Settings from the menu. Select the Email tab. Make sure the correct account is highlighted, then choose Change. Choose More Settings > Advanced > Add. Type the shared email address, such as info@contoso.com. Choose OK > OK.

780
UWLIT
Community Enthusiast
UWLIT
Community Enthusiast
UWLITCommunity Enthusiast
posted in Knowledge Base Articles
Use a shared mailbox on a mobile device (phone or tablet)

Question: How to Use a shared mailbox on a mobile device (phone or tablet)  Answer: Use a shared mailbox on a mobile device (phone or tablet) To access a shared mailbox on a mobile device, use the following steps.  Sign in to your primary account in Outlook for iOS or Android. Tap the Add Account button in the left navigation pane, then tap Add a Shared Mailbox.  If you have multiple accounts in Outlook Mobile, select the account that has permissions to access the shared mailbox.  After the account setup process completes, the shared mailbox will display in your account list in Outlook for iOS or Outlook for Android.  To remove a shared mailbox, go to Settings > Accounts. Then tap on the shared mailbox and select Delete Account. 

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UWLIT
Community Enthusiast
UWLIT
Community Enthusiast
UWLITCommunity Enthusiast
posted in Knowledge Base Articles
Use the shared calendar

Question: How to Use the shared calendar  Answer: Use the shared calendar After your admin has added you as a member of shared mailbox, close and then restart Outlook. The shared calendar associated with the shared mailbox is automatically added to your Calendars list. In Outlook go to calendar view, and choose the shared mailbox. When you enter appointments, everyone who is a member of the shared mailbox will be able to see them. Any member of the shared mailbox can create, view, and manage appointments on the calendar, just like they would their personal appointments. Everyone who is a member of shared mailbox can see their changes to the shared calendar.

550
UWLIT
Community Enthusiast
I
ipiedraNew SysMate
posted in Translation Files
Laguage Change

Exit

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I
M
MaxtecNew SysMate
posted in Translation Files
Tradução Português-BR

ok

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R
S
SaporeITNew SysMate
posted in Translation Files
traducao portugues

arquivo de traducao para portugues

260
S
S
Community Enthusiast
SoportemceCommunity Enthusiast
posted in Translation Files
Prueba

pruebas

160
S
Community Enthusiast
A
Anonymous
posted in Translation Files
Change body service request to incident

Change body service request to incident

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A

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