Share + Share + Share + Collaborate + Learn from others too
Upgrade your satisfaction survey experience and add emojis!Sharing is Caring
Hi SysMates, Ziarot (aka Z) here from the customer success team, had a conversation with the awesome @jsidoti following this post and thought I would share the steps with everybody as well!So… when a ticket is closed and the auto notification is sent out you can add a satisfaction survey to help you track your team's activity and identify learning moments. Adding emojis to your survey is a quick and intuitive way to get your end-users to reply and share a bit more.So the steps to add emojis are quick and simple: If you don’t have a question ready you will need to create a survey question:Go to: Settings > Customize > Service Request Survey > Create New > populate the fields marked in the screenshot and don’t forget to hit OK! Create a survey questionAdd “if statement” for status SR closed tickets in the email notification, Go to: Settings > Customize > Notifications > Edit Notification #5 (default request user notification) here is an example of the syntax needed:
Change the word Category in the new incident page of the SSP
Hi there!Looking to ease the pain of transition for our users to Sysaid. The end users would understand “Subject” easier instead of categories, based on feedback. I failed to find where I could change this via the translate file, fields, lists etc. Anyone have any ideas? Thanks for your time!
Let's Build Your FAQ together!Sharing is Caring
Sharing solutions for common problem and facilitating self-resolution one article at a time.In your SysAid there is a Knowledge Base to manage all the information you desire. Allowing you to build a central repository of information that is useful for admins and end-users alike. So many of the articles in our knowledge are quite similar between organizations.You wrote a good one? Do share with the rest of the SysMates out there and together we will build a great FAQ center. Word doc, Google doc, PDF, text file any format convenient for you is good. Post and share an article you think others will find useful too! 👉 Don’t have articles to share yet? Reply below with a list of the top 4 articles you wish users read before opening a ticket! PS #1 - See what others have posted herePS #2 - Take a little tour of the Knowledge Base to see how IT’s done:
Tradução completa de todos os módulos disponíveis na versão free, provavelmente na versão paga irá também funcionar, bastando importa-la em sua base. Esta não é uma versão copiada da comunidade e modificada, sim uma versão completa de uma instalação zera e feita a tradução de todos os itens. Bastas você alterar conforme a sua necessidade alguns itens como Bate-Papo para CHAT, etc...
Multi-Language Support on SysAid
SysAid’s user interface for admins and the employee self-service portal is available in 7 languages: English French German Italian Portuguese Spanish HebrewUsing the built-in translate file feature you can fine-tune any of the native languages according to your needs, or translate SysAid into other languages!Steps to define:👉🏽 Default language for the whole account see here👉🏽 Default language for each end-user can define their language displayed see here Let us know how it goes!
Translate Your SysAid to Any Language
Hello SysMates!Welcome to the SysAid Translation Files forum.SysAid allows you to customize your terminology throughout the platform using a translation file. In this translation file you can change field names to other languages as well as simply a different term used in your organization. The default template is located in Settings > Customize > Translation and you can learn more about it in this article. After you have customized your file to your liking we would love for you to share here with other SysMates so they can enjoy your work as well. Share the love! Gracias, Merci, Grazie, Danke, Bedankt, Obrigado, Teşekkürler, Спасибо, شكرًا, Dzięki, Tak, Děkuji vám, Kiitos, Σ’ ευχαριστώ!, Mahalo, Terima kasih, Mulţumesc, Shurkan, Salamat, Ďakujem, Toda, Diolch and more!
Cannot update service record
I have been encountering this error message whenever i am updating the service record. As i am also using the escalation rules, this caused those escalation rules that have been triggered to be triggered again. I know it may seem bizarre but this is what it is happening. My customer is very frustrated of receiving the same email so many times depending on how many times the error message occurred. I found two errors in the \WEB-INF\logssysaid.log. Please see below. 2022-02-13 10:39:09,918 http-bio-8080-exec-4657 ERROR [thales1] [SysAid Server] com.ilient - [ thales1 ] Failed to save Service Request #87. Will not save attachments/links/activities 2022-02-13 10:40:23,072 http-bio-8080-exec-4657 ERROR [thales1] [SysAid Server] com.ilient - [ thales1 ] Failed to save Service Request #87. Will not save attachments/links/activities I'm using mysql database and version 8.0.21 running on Redhat Enterprise Linux 8.3. Thanks in advance.
New Workshop Series: "I didn't know I can do that!" (with SysAid)
Hi SysAiders, Registration is opening up soon for the new Workshop Series called "I didn't know I can do that!" I hope that this can be the place where we can discuss the new things we learn, go over the old stuff too, and get help from our peers as well as the expert trainers. It's up to you now. No more excuses that you didn't know... Here's what we have planned so far: August 25th - Worksafe App: Reduce COVID-19 self-reporting burdens and compliance risk September 16th - Service Center: Empower your non-IT depts, with FREE Service Center October 1st - Workflow Designer: Digital Workflows 201 October 21st - Reporting & Analytics: Get more visibility, make better decisions November 5th - Asset Management: Eliminate complexities of ticket management with built-in ITAM November 24th - Automate Joe: Service Orchestration 101 December 16th - Self-Service: Get your self-service charged up! By all means, please suggest more topics we should add. Cheers, Dena
Welcome to SysAid translation forum.
Hello SysAiders! Welcome to the SysAid translation forum. In this forum, you can download and upload your customized SysAid translations and share then with your fellow SysAiders from around the world. So, if you have translated SysAid to a new language, or if you have created other versions of the translation, please upload the texts to the appropriate SysAid translation forum, according to the language of your translation. For more information on the process, please look at the "How to" sticky SysAid community team
Interesting Topic for anyone using injected sites - IFrames
It's technically possible to inject/embed external content in KB pages since it saves the raw HTML; but since sysaid extensively uses IFrames, and imbedding content also likely uses IFrames, many might find this interesting. I recently watched a podcast from some of Google's Chrome devs that explained some of the extremely weird and unpredictable behavior of IFrames across different browsers. https://www.youtube.com/watch?v=W6lvQvdeF8U The TLDR is that IFrames break the back button, it's also how ad popups manage to make the back button always keep you on their site. If browser devs all decide to deprecate IFrames, at least my back button would work better on SysAid... :P
How to add a shared mailbox to Outlook
Question: How do i add a shared mailbox to Outlook Answer: Add a shared mailbox to Outlook After your admin has added you as a member of a shared mailbox, close and then restart Outlook. The shared mailbox should automatically display in your Folder pane in Outlook. What if it didn't work? If your admin only recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears. Wait a bit and then close and restart Outlook again. If that didn't work, then manually add the shared mailbox to Outlook: Open Outlook. Choose the File tab in the ribbon. Choose Account Settings, then select Account Settings from the menu. Select the Email tab. Make sure the correct account is highlighted, then choose Change. Choose More Settings > Advanced > Add. Type the shared email address, such as firstname.lastname@example.org. Choose OK > OK.
Send mail from the shared mailbox
Question: How can i Send mail from the shared mailbox Answer: Send mail from the shared mailbox Open Outlook. Choose New Email. If you don't see the From field at the top of your message, choose Options > From. Click From in the message, and change to the shared email address. If you don't see your shared email address, choose Other email address and then type in the shared email address. Choose OK. Finish typing your message and then choose Send. From now on when you want to send a message from your shared mailbox, the address will be available in your From drop down list. Whenever you send a message from your shared mailbox, your recipients will only see the shared email address in the message.
Reply to mail sent to the shared mailbox
Question: How to reply to mail sent to the shared mailbox Answer: Reply to mail sent to the shared mailbox Open Outlook. Open the email message you want to reply to. From field at the top of your message, you should see the name of your shared mailbox. If you don't, choose the From dropdown box and choose your shared mailbox. Finish typing your message and then choose Send. When you want to send a message from your shared mailbox, the address will be available in your From drop down list. Whenever you send a message from your shared mailbox, your recipients will only see the shared email address in the message.
Use the shared calendar
Question: How to Use the shared calendar Answer: Use the shared calendar After your admin has added you as a member of shared mailbox, close and then restart Outlook. The shared calendar associated with the shared mailbox is automatically added to your Calendars list. In Outlook go to calendar view, and choose the shared mailbox. When you enter appointments, everyone who is a member of the shared mailbox will be able to see them. Any member of the shared mailbox can create, view, and manage appointments on the calendar, just like they would their personal appointments. Everyone who is a member of shared mailbox can see their changes to the shared calendar.
Use a shared mailbox on a mobile device (phone or tablet)
Question: How to Use a shared mailbox on a mobile device (phone or tablet) Answer: Use a shared mailbox on a mobile device (phone or tablet) To access a shared mailbox on a mobile device, use the following steps. Sign in to your primary account in Outlook for iOS or Android. Tap the Add Account button in the left navigation pane, then tap Add a Shared Mailbox. If you have multiple accounts in Outlook Mobile, select the account that has permissions to access the shared mailbox. After the account setup process completes, the shared mailbox will display in your account list in Outlook for iOS or Outlook for Android. To remove a shared mailbox, go to Settings > Accounts. Then tap on the shared mailbox and select Delete Account.
Register for our "Service Center" workshop (it's on September 16th)
Hi all, As part of our “I didn’t know I can do that” workshop series, our next topic will be on Service Center, SysAid’s FREE solution to help non-IT departments stay organized and manage all their tasks. Let’s call it a ticketing system for HR, Facilities, Finance and other departments. Sign up and invite your colleagues to this practical workshop where we’ll show you how easy it is to set up and use. Plus we’ll have a special guest, fellow SysAider, Scott Johanning from MMSD, a government agency servicing over 1m people across Milwaukee. He’ll explain how he helped his HR & Facilities departments to get on board with service management. If you don’t have Service Center yet, you can request it here: https://www.sysaid.com/service-center I hope to see you on Sept 16th! Dena P.S. If you have questions about any of the workshop topics or simply have some sage advice to share with your peers, be sure to post it here on the forum - we’d love to hear from you!
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