Change incident to request

 
Author
Message
SysAider
1
 
Hi
Is it possible to change a incident to a request?

Or is it possible to change the templates? Actually we have more requests as incidents.

Thanks for help.
SysAid Wiz
317
 
Yes,
in general settings you can enable the possibility to convert Incident to request and vice versa.
It's also possible to change the template with standard buttons, please refer to the online guide and you'll fine all the information.

Bye