Skip to main content
Solved

Admin Notifications - how to customize

  • August 3, 2023
  • 7 replies
  • 197 views
zoewalters
Active talker
Forum|alt.badge.img+1

Is it possible to customize the emails that are received by administrators?

These are the ones that are set in General Settings:

 

We’ve kept them out of the box, so the subject reads:
“A service record #nnnnnn has been assigned to your group”

And, the layout is plain text, not HTML formatted.

 

I’d like to change these, but it doesn’t seem to match the format in Settings>Customize>Notifications>  Email to administrator regarding a Service Record.

 

Are these notifications held elsewhere? How would I change them?

 

Best answer by Gus

If it’s plain HTML rather than a formatted notification, it might be a workflow notification that someone has created. Check Settings>Service Desk Templates>Workflow Notifications to see if you can find the notification there.

Learning SysAid one question at a time...

7 replies

Gus
SysAider
Forum|alt.badge.img+1
  • Gus
  • SysAider
  • Answer
  • August 3, 2023

If it’s plain HTML rather than a formatted notification, it might be a workflow notification that someone has created. Check Settings>Service Desk Templates>Workflow Notifications to see if you can find the notification there.

zoewalters
zoewalters
Active talker
Forum|alt.badge.img+1
  • zoewalters
  • Author
  • Active talker
  • August 4, 2023

Thank you very much @Gus ! I didn’t even think to look in the WorkFlow Notifications, as I thought it behaved like the other notifications.

 

That does point me to other notifications, but not this exact one I need to change.

One down - more to go

Learning SysAid one question at a time...
alin.lupascu
SysAider
Forum|alt.badge.img+1

@zoewalters - You might also want to take in consideration Escalation Rules, same as WorkFlow Notifications they are plain text.

zoewalters
zoewalters
Active talker
Forum|alt.badge.img+1
  • zoewalters
  • Author
  • Active talker
  • August 4, 2023

@zoewalters - You might also want to take in consideration Escalation Rules, same as WorkFlow Notifications they are plain text.

That’s great Alin, thank you.

Can those notifications be HTML?

Learning SysAid one question at a time...
alin.lupascu
SysAider
Forum|alt.badge.img+1

@zoewalters - yes, they can also be HTML. Both Escalation rules notifications and WF notifications.

zoewalters
zoewalters
Active talker
Forum|alt.badge.img+1
  • zoewalters
  • Author
  • Active talker
  • August 7, 2023

@zoewalters - yes, they can also be HTML. Both Escalation rules notifications and WF notifications.

Thanks, Alin!
To use HTML do I just overlay the HTML into the notification area - like I’m doing with our signatures?

Learning SysAid one question at a time...
alin.lupascu
SysAider
Forum|alt.badge.img+1

@zoewalters - Exactly like that. However I would recommend to “minify” the HTML first. You can use this site to do so https://beautifytools.com/html-beautifier.php

Terms & ConditionsCookie settingsAccessibility statement