Unable to find a resolution to this yet, but trying to run an API call for service records and I’m being hit with a timeout on anything over about 25 records. The below response came back after only 51 seconds.
HTTP error occurred: 504 Server Error: Gateway Time-out for url: https://mycompany.sysaidit.com/api/v1/sr/?limit=200
Can I extend this timeout somewhere to allow it to fetch bigger batches?
Best answer by Anonymous
Hi
By using this request, you get all the information. If you don’t need everything, you can create a view in Service Desk, filter the view according to your needs and then use API to get that view.
Here’s the example how to pull the list: https://documentation.sysaid.com/docs/rest-api-guide?highlight=Get%20Service%20Request%20List
Hope it helps!
I’ve read through the SysAid guide a few times and while I can see sections in there around counting the number of sr’s and then applying an offset to potentially return batches in a loop - that doesn’t answer my question about increasing the timeout on the API connection to make the batches larger?
Am i missing / misunderstanding some of the guide that addresses what I’m trying to achieve?
Thanks
Hi
By using this request, you get all the information. If you don’t need everything, you can create a view in Service Desk, filter the view according to your needs and then use API to get that view.
Here’s the example how to pull the list: https://documentation.sysaid.com/docs/rest-api-guide?highlight=Get%20Service%20Request%20List
Hope it helps!
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