Hi all, we have working email integration set up, what we want to happen is have the full contents of the original source email emailed back to the user within the body of our auto email reply which gives them the ticket number etc..
The entirety of the email is not being pulled in to the description field which we have a part of the auto email out.
ie:
Title: ${Title}
Description: ${Description}
Category: ${Category}
Sub Category: ${SubCategory}
is there a ${sourceemail} or something similar for that field i can simply populate into our notification template?
we have checked there is no restrictions in place on the incoming email which would strip any data or signature etc but for some reason this element of the source email is not being populated in the description field any more.
so i need some guidance on getting the full details from the source email back into the decription ( which i think may be a current bug with sysaid) Or find a way to use the source email field into my auto notifications
Hope that makes sense
