Is SysAid able to generate its own Service Records on a scheduled basis? For example, members of our Service Desk team have set tasks that they deal with on a monthly basis and the idea is for SysAid to raise these as a SR and assign to the relevant user for review.
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Is SysAid able to generate its own Service Records on a scheduled basis? For example, members of our Service Desk team have set tasks that they deal with on a monthly basis and the idea is for SysAid to raise these as a SR and assign to the relevant user for review.
I’ve not tried this myself, but I would probably either try:
- Setup a calendar reminder that sends an email which in turn generates a Sysaid ticket based on an e-mail rule
- The ‘Reminders’ located on the SysAid documentation site: Reminders
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