We have blank page in Incident view while Assets and other parts are working just fine. After several minutes, Incidents view is working again. This repeats several times a day every day.
Anyone ideas about what could be wrong? No CPU usage at any time (40-60%), disk/memory ok. Moved to another DataCenter (vmware) and still the same.
Best answer by nikolai.kleimanView original
A few questions to help assess the issue:
Thanks for your reply. I have contacted SysAid support via chat and they recommended to increase Maximum Java Heap size and changing dbCPType from TomcatCP in HikariCP.
I will check what can be seen on Developer tools panel when this issue happens again. This happens to all kind of users who use Incidents view (different roles, from admin to viewer).
Cool! keep us posted,
Justo to update you with the status. So far so good. Seems that changes we made have fixed the issue since nobody is reporting anything 😊
Thank you for your assistance, you can close this thread.
Here are the inctructions from SysAid: