## Blank Screen When Selecting "Service Desk -> All"

It seems you're experiencing an issue where selecting "Service Desk -> All" results in a blank screen. This issue might have been caused by a backend setting change or a broken view. Here are some steps to troubleshoot and resolve the issue:

---

### Step 1: Reset the View to Default
1. Open the "Service Desk -> All" page in your browser.
2. In the browser's address bar, append the following to the URL:
```
&listViewName=DEFAULT
```
3. Press **Enter** to reload the page. This will reset the view to the default configuration.

---

### Step 2: Reset Parameters
1. If resetting the view to default does not work, try appending the following to the URL:
```
&resetParams=YES
```
2. Press **Enter** to reload the page. This will reset any parameters that might be causing the issue.

---

### Step 3: Clear Browser Cache
1. Clear your browser's cache and cookies.
2. Close and reopen the browser.
3. Try accessing "Service Desk -> All" again.

---

### Step 4: Check for Static Filters
1. If the issue persists, it might be due to a static filter applied to the "All" view.
2. Navigate to the view customization settings (if accessible) and check for any static filters.
3. Remove or adjust the filters to ensure they are not causing the issue.

---

### Step 5: Verify Backend Settings
Since the issue started after a backend setting was changed, it might be necessary to review those changes:
1. Contact the team member who made the backend changes and ask for details about what was modified.
2. If the specific setting cannot be identified, consider restoring the default settings for the "All" view.

---

### Step 6: Generate Reports Using Individual Lists
As a temporary workaround, you can generate reports from the individual lists (e.g., Incidents, Changes, Requests, Problems) until the "All" view is restored.

---

### Step 7: Further Assistance
If none of the above steps resolve the issue:
1. Open a Service Record with SysAid Support.
2. Provide details about the issue, including:
- The steps you have already tried.
- Any recent changes made to the backend settings.
- The importance of the "All" view for your reports and workflows.

---

Let me know if you need further clarification or assistance with any of the steps above!