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Question

Can email notifications be generated when internal notes or internal task notes are added?

  • June 3, 2025
  • 3 replies
  • 34 views

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We are wanting to have an email notification sent to the assigned administrator and/or admin group when an internal note or internal task note is added to a service record.  Is this possible?

3 replies

SysAid Copilot
SysAider
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  • New SysMate
  • September 9, 2025

Was there an answer to this question, we are trying to do the same thing


  • New SysMate
  • September 9, 2025

It looks like the General Helpdesk settings have a check-box to alert admins with changes