We are wanting to have an email notification sent to the assigned administrator and/or admin group when an internal note or internal task note is added to a service record. Is this possible?
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Here is the response we thought might assist you:
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Love the experience? You can enjoy the full power of SysAid Copilot and reduce your team workload starting today - check it by yourself
Was there an answer to this question, we are trying to do the same thing
It looks like the General Helpdesk settings have a check-box to alert admins with changes
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