We are interested in creating SLAs that would apply to Service Record Actions. Is this possible?
Solved
Can SLAs be applied to Service Record Actions?
+4Best answer by adrian.miron
Hi Colin,
Thank you for the confirmation!
I have created ticket #2560413 and linked it to the feature request as discussed.
You will be automatically notified via email once this feature is implemented.
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Hi
At the moment adding the Due Date field to action items is possible but there is no way to dynamically assign a value to it. What I mean by this is that you can populate it’s value to match the one if the service record but you can not do calculations on it, such as service record Due Date + 5 hours/+2 days.
We have a feature request currently open for this at the moment. If you would be interested in knowing when this is going to be implemented kindly provide me with your email address either here or in a private message and I can raise a ticket on your behalf and link it to the respective feature request.
If you are looking for something else, please let me know.
+4Hi Adrian,
Yes, please link me to the existing feature request and my email address is cbodkin@open-techs.com. Thank you!
Hi Colin,
Thank you for the confirmation!
I have created ticket #2560413 and linked it to the feature request as discussed.
You will be automatically notified via email once this feature is implemented.
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