I’m new to this group and just getting started with SysAid Workflows, so any help would be greatly appreciated!
I’m getting some issues when creating customized action items or service record items not being available for selection when trying to add them to a request template.
It looks as if I have to wait 24 hours or so for these custom fields to become available (frustrating but I can live with it), and whilst I’ve had some success, custom fields becoming available for selection can be inconsistent. For example, I created two custom service record fields yesterday, 1 being a list and the other being a text box. Both are ready and created in the custom fields lists. The list was available to add to my request template today, but my text box was not and I have no idea why. I’ll likely have to delete it and start over.
Does anybody know why custom fields may not become available for addition e.g. Am I making the caption too long, does the database reject it for a reason?
Many thanks and any help would be fantastic!