Currently in our end user incident submission form, the priority defaults to Low - I would like it to default to Normal.
We are not using the urgency / impact matrix, and when I go into the end user submit incident form the priority field is set to Normal. I can’t see anywhere else that this default could be configured.
Can anyone assist please?
Hi
To modify the priority on the incident submission form, it is important to first identify the template being used. You will need to access the relevant incident template, update the priority setting, and then save the changes.
Once this is done, please navigate to Settings > Self-Service Portal and select the appropriate template within the Incident submission form. You should now see that the priority is set to "Normal."
If you require further assistance with this process, please feel free to start a chat session or log a ticket, and we will be happy to assist you promptly.
Thanks Raluca, that has fixed it.
cheers
Jenny
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