Email notification to user regarding a Service Record

  • 24 August 2022
  • 3 replies

I get an error every time I edit the email notification mentioned above.  It says “Seems like the HTML code used is corrupt/obsolete and cannot be edited with the new editor without breaking the notification”.  Can someone please send me the generic/default HTML code for this notification?


Thank you in advance,

Orlando Vasquez


Best answer by Sela Weinrob 12 September 2022, 19:00

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3 replies

Userlevel 1

Hi @OrlandoLocke,

here is the default HTML code for the notification.


Thank you @Sela Weinrob 

Hi, I’ve tried the html code above and it works but in my case the received email has a very long list of <br> (or something that creates a blank space) before the green header “Service Desk Notification”. Why?

Ps. My sysaid version doesn’t have the editor so the code is the only way.