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Email notification to user regarding a Service Record

  • August 24, 2022
  • 3 replies
  • 195 views

OrlandoLocke
Community Enthusiast

I get an error every time I edit the email notification mentioned above.  It says “Seems like the HTML code used is corrupt/obsolete and cannot be edited with the new editor without breaking the notification”.  Can someone please send me the generic/default HTML code for this notification?

 

Thank you in advance,

Orlando Vasquez

Best answer by Sela Weinrob

Hi @OrlandoLocke,

here is the default HTML code for the notification.

 

3 replies

Sela Weinrob
SysAider
  • SysAider
  • Answer
  • September 12, 2022

Hi @OrlandoLocke,

here is the default HTML code for the notification.

 


OrlandoLocke
Community Enthusiast
  • Author
  • Community Enthusiast
  • September 13, 2022

Thank you @Sela Weinrob 


  • February 4, 2023

Hi, I’ve tried the html code above and it works but in my case the received email has a very long list of <br> (or something that creates a blank space) before the green header “Service Desk Notification”. Why?

Ps. My sysaid version doesn’t have the editor so the code is the only way.