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Question

Email Rules on SysAid

  • December 13, 2022
  • 1 reply
  • 56 views

Hi, we have encountered numerous instances where new incoming emails were logged under an old job ticket instead of raising a new ticket for the job. Please we need help on this. Thanks.

Maayan Karstaedt
SysAider
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Hi @nwaima 

Check if this check is enabled in your incoming email integration:

 

Or share with us specific examples so we can understand what is the underlying cause. 

Thanks!

 


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