It is a lot easier to notice whether an SR has a file attachment or not in Classic View. Is there a way to add an icon to the to the left of the short description field or somewhere on initial pane? Not every user is going to mention that they attached a screenshot. Or, can the second pane default be the Attachments tab rather than the Journey (History) tab? Also, history is a much better word choice than Journey because the word ‘Journey’ is defined as a transition between physical places.
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Hi there,
In order to have this implemented we will have to raise a Feature Request.
The following service records was raised for this and I will send an email from the ticket in order to proceed with the Feature Request creation.
Thank you!
Ok. Thank you.
Hey there,
Unfortunately I was unable to find you account name and email address in order to email you from the Service Record#2585870.
Could you please provide me those details in order to get in touch with you?
Thank you!
Reply
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