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Question

Guest creating incident using Chatbot

  • April 9, 2025
  • 2 replies
  • 13 views

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  • Community Enthusiast
  • 9 replies

We allow guests to access our system. How does it record the guest contact information when creating a service record from the Chatbot.

2 replies

SysAid Copilot
SysAider
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  • SysAider
  • 145 replies
  • April 9, 2025
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iulian.olaru
SysAider
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  • SysAider
  • 42 replies
  • April 9, 2025

Hi Laurie,

At the moment, guest users cannot use the chatbot. We have an internal Feature Request for this functionality, so it might be added in the future.

All the best!