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Question

Guest creating incident using Chatbot


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We allow guests to access our system. How does it record the guest contact information when creating a service record from the Chatbot.

SysAid Copilot
SysAider
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iulian.olaru
SysAider
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Hi Laurie,

At the moment, guest users cannot use the chatbot. We have an internal Feature Request for this functionality, so it might be added in the future.

All the best!


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