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Question

Guest creating incident using Chatbot

  • April 9, 2025
  • 2 replies
  • 14 views

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We allow guests to access our system. How does it record the guest contact information when creating a service record from the Chatbot.

2 replies

SysAid Copilot
SysAider
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iulian.olaru
SysAider
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Hi Laurie,

At the moment, guest users cannot use the chatbot. We have an internal Feature Request for this functionality, so it might be added in the future.

All the best!