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I have had an IT manager request for an automation for creating a Sysaid ticket at the same time everyday. Is there a way to schedule with in Sysaid to make a new ticket or will I need to rely on an external trigger. For example creating a macro to email and rely on email rules to create the ticket?

I’d trigger it externally to be honest

triggered email, scheduled task or a cron job

 

John

Hi @Arivera3D, 

In order to be able to schedule an automatic creation of a ticket in SysAid, you can use our Tasks & Projects module. This allows you to create a schedule a task which will trigger a notification that opens a ticket. Here’s an example how to set it up and what it looks like: 

  1. To set this up, go to Settings> Tasks & Projects> Task Notification. Then click to create a new notification and define what the notification will do. 
  2. Define the details of the SR that will be created. 
  3. Create a task that will use this notification and in the Notifications tab define the frequency. 

Hope this helps! Feel free to let us know if you need anything else.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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