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We have the following version set up for our business as a test.  The HESK app works very well.

·  HESK version - 3.4.3

·  HESK license - FREE

·  PHP version - 8.1.27 (MySQLi)

·  MySQL version - 10.5.23-MariaDB-1:10.5.23+maria~deb10

 

However, we have an issue with the timezone.

When creating new tickets, the HESK system captures them with the incorrect timezone.

Any idea how to fix this?  Our timezone is Africa/Johannesburg

We have the following version set up for our business as a test.  The HESK app works very well.

·  HESK version - 3.4.3

·  HESK license - FREE

·  PHP version - 8.1.27 (MySQLi)

·  MySQL version - 10.5.23-MariaDB-1:10.5.23+maria~deb10

 

However, we have an issue with the timezone.

When creating new tickets, the HESK system captures them with the incorrect timezone.

Any idea how to fix this?  Our time Zone is Africa/Johannesburg

Hi @hehat007 ,

 

Thank you for reaching out!

Unfortunately, HESK is a third party platform and does not pertain to SysAid. I would recommend reaching out to the HESK support for more information regarding their platform. 

If you need more help, have further questions, or just want to chat about anything SysAid related, please don't hesitate to reach out.

 

Thank you so much.

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