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how do I edit the text in a request form notification?

Hello,

I am working on an existing request form.

I’d like to update the text of the email that is sent out to the form requestor when the request is completed.

I can’t find where in SysAid to edit this notification that is emailed out.

Where should I look?

Thanks!

Reed

Best answer by Gus

Hi @Reed the Swede ,

To edit the notification that goes out to the requester after a service record has been submitted:

For more info on custom notifications, you can visit this page: https://documentation.sysaid.com/docs/custom-notification-form

Hope this helps!

+1

Hi @Reed the Swede ,

To edit the notification that goes out to the requester after a service record has been submitted:

For more info on custom notifications, you can visit this page: https://documentation.sysaid.com/docs/custom-notification-form

Hope this helps!

Thank you! That was the trick! I appreciate it!

+1

You’re welcome!

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