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Hello,

I am working on an existing request form.

I’d like to update the text of the email that is sent out to the form requestor when the request is completed.

I can’t find where in SysAid to edit this notification that is emailed out.

Where should I look?

Thanks!

Reed

Hi @Reed the Swede ,

To edit the notification that goes out to the requester after a service record has been submitted:

  1. Click on the settings cog in the top right of the admin portal
  2. On the lefthand navigation, click on Customize
  3. Under Customize, click on Notifications
  4. In the Custom Notifications menu, click on #5 “Email to end user”
  5. Edit the email notification inside the WYSIWYG editor

For more info on custom notifications, you can visit this page: https://documentation.sysaid.com/docs/custom-notification-form

Hope this helps! 

Thank you! That was the trick! I appreciate it!

You’re welcome!

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