In my organization, many of our users just email us or call us. When they do email us, it creates a ticket and we get an email or if someone else makes a ticket we get an email for it. We want to start pushing the Self-Service Portal more so that our users who maybe don’t have company email on their phones or home PC’s could still enter in tickets. Is there a way to add the source of the ticket to the admin emails?
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Hello amatthewsbsk,
While there is no notification tag $ for Source in order to be sent via email, you can add the source field into the templates and it will show when they access the ticket the source field from where the ticket is coming.
- Go to settings → Service Desk Templates → Subtype
- Select the correct Subtype used for the template and use the option “Edit subtype”
- Add the Source field from the “Design form” into the subtype and it should be reflected into the template.
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Design Form source
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