If a user responds to an email that is sent to them through SysAid the update does not appear on the Incident. Is there a way to do this. I have checked the email integration settings and it appears to be ok
Question
Incident Response Not Updating Incidents
+3Hi Shaun Davies,
does the response not appear in the Message field, or does the status not change as intended, or does the admin or admin group not get a notification?
If you could describe something more precisely, we could help you to find a solution.
Karlson
Hello Karlson
The response does not appear in the message field at all, the status does not change. Admins do net notified.
Thanks
Shaun
+3Hi Shaun Davis,
can you check the following settings?
+3and here
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