When users reply to tickets via their iPhones, the message comes through via email, but the ticket shows this error.
Subject: | Error: SysAid was unable to process the content of the email. Please check the user's email and encoding. | |
Body: | Incorrect string value: '\xEF\xBF\xBD\xEF\xBF\xBD...' for column 'msg_body' at row 1 |