## Troubleshooting Login Issues with the SysAid Support Portal

I understand you're having trouble logging into the SysAid support portal. Here are some steps to help you resolve the issue:

### Step-by-Step Troubleshooting

1. **Verify the URL**
- Ensure you are using the correct URL: [https://www.sysaid.com/support](https://www.sysaid.com/support).

2. **Check Your Credentials**
- Double-check your username and password. Ensure that Caps Lock is not enabled, as passwords are case-sensitive.

3. **Reset Your Password**
- If you suspect your password might be incorrect, click on the "Forgot your password?" link on the login page. Follow the instructions to reset your password. Check your email (including spam/junk folders) for the reset link.

4. **Clear Browser Cache and Cookies**
- Sometimes, cached data can cause login issues. Clear your browser's cache and cookies, then try logging in again.

5. **Try a Different Browser or Incognito Mode**
- Use a different browser or open an incognito/private browsing window to see if the issue persists.

6. **Check for Network or Firewall Restrictions**
- Ensure there are no network issues or firewall settings blocking access to the SysAid portal.

7. **Check for Service Interruptions**
- Verify if there are any known issues with the SysAid support portal. You can check the SysAid status page or contact your SysAid administrator for updates.

### If the Issue Persists
If none of the above steps resolve the issue, you can view the Service Record created for this request for further assistance: [Service Record #99949](/servicePortal/SRview/99949).

Let me know if you need further help!