Is it possible to have visible in My Calendar the incedents, requests, changes or problems tha are assigned to the user?
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Yes, it is possible to have incidents, requests, changes, or problems assigned to a user visible in their calendar. Here are the steps to achieve this:
1. **Access Calendar Settings**:
- Navigate to `Settings` > `Integration` > `Calendar Sync`.
- Ensure that the synchronization with the Exchange server is enabled if you want to sync with Outlook.
2. **Configure Calendar Items**:
- In the Calendar Settings, you can choose which types of events (incidents, requests, changes, problems) you want to export to your Outlook calendar.
- Ensure that the option to show calendar items starting from a specific number of days ago is set according to your preference.
3. **Check Permissions**:
- Ensure that the user has the necessary permissions to view the calendar items. Admins with SysAid Administrator permissions can view the calendar of any admin.
- If the user is part of a group, ensure that the group permissions allow viewing of the relevant calendar items.
4. **Create/Modify Events**:
- You can manually create or modify events in the SysAid calendar by clicking and dragging a timeframe in the calendar itself.
- To create a new event, give it a title, description, and start/end time, then click `Create Event`.
- To modify an event, click on the event and choose `Edit Event`.
5. **View Calendar**:
- Use the calendar view options (Month, Week, Day, Next X Days, Work Week, Agenda) to display the calendar items as per your preference.
- You can also hide/show specific calendar events to customize the view.
If you follow these steps and still face issues, please let us know for further assistance.
Yes, it is possible to have incidents, requests, changes, or problems assigned to a user visible in their calendar. Here are the steps to achieve this:
1. **Access Calendar Settings**:
- Navigate to `Settings` > `Integration` > `Calendar Sync`.
- Ensure that the synchronization with the Exchange server is enabled if you want to sync with Outlook.
2. **Configure Calendar Items**:
- In the Calendar Settings, you can choose which types of events (incidents, requests, changes, problems) you want to export to your Outlook calendar.
- Ensure that the option to show calendar items starting from a specific number of days ago is set according to your preference.
3. **Check Permissions**:
- Ensure that the user has the necessary permissions to view the calendar items. Admins with SysAid Administrator permissions can view the calendar of any admin.
- If the user is part of a group, ensure that the group permissions allow viewing of the relevant calendar items.
4. **Create/Modify Events**:
- You can manually create or modify events in the SysAid calendar by clicking and dragging a timeframe in the calendar itself.
- To create a new event, give it a title, description, and start/end time, then click `Create Event`.
- To modify an event, click on the event and choose `Edit Event`.
5. **View Calendar**:
- Use the calendar view options (Month, Week, Day, Next X Days, Work Week, Agenda) to display the calendar items as per your preference.
- You can also hide/show specific calendar events to customize the view.
If you follow these steps and still face issues, please let us know for further assistance.
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