we have end users who submit tickets and consultants who work the tickets. I need the notes that the end users add to the ticket n their self service portal, to be visible to the consultants in their self service portal.
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Hi
I assume that if the consultants are working on the ticket, they have administrative access.
As an administrator, you should be able to view any notes added to the ticket. Could you confirm if the Note field is currently defined within the ticket template?If not, you will need to include the Note field in the ticket template. This can be done by navigating to the Designer section and adding the Note field accordingly.
More information on the following documentation: https://documentation.sysaid.com/docs/edit-request-template
If you need more help, have further questions, or just want to chat about this topic, please don't hesitate to reach out.
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