Hello, 

If you are receiving an email notification every time when a new incident is assigned to a specific admin group you will need to uncheck the next options: 

 So, you will need to go to Settings- Service Desk- General- Assigned admin group click on + and uncheck all the options from the screenshot. 

Have a nice day!

Ioana,

you may have misunderstood what I am asking about.

in this case, there is a specific request user I do not want to send notifications to

John

Hi John, 

If you have a specific request user and you don`t want him to receive automatic email notifications, you can disable automatic notification at all from his account. In order to do this you need to go to Tools- End users- open his account and you should have the next option: 

If you don`t have this option you can add it using Design form option.

Note this option will disable all automatic notification, not only the assigned admin notification. 

Have a nice day!

Ioana

thanks Ioana