Is anyone else having performance issues with the On Prem version? We have seen the webpage go unresponsive multiple times a day for several minutes. The SysAid server and SQL server is pingable during the time the webpage is not responding. We are running v24.4.60 b98, database is on a separate MS SQL server, 8CPUs, 32GB RAM, Windows Server 2022.
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Hi
Can you please contact us using the website → helpdesk.sysaid.com using the chatbot or contact us via chat.
Or raise a ticket using our email address helpdesk@sysaid.com, so we can address this matter properly.
Looking forward to your reply.
Performance issues like unresponsive pages on On-Prem v24.4.60 often stem from SQL query bottlenecks or IIS/ASP.NET thread exhaustion. Check for long-running queries, enable SQL query logging, and monitor IIS application pool memory/CPU usage. Also, ensure Windows Server and SQL Server have up-to-date patches and consider scaling resources if peak load is high.
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