Question

Option to de-escalate ticket doesn't work in Firefox Browser

  • 7 March 2023
  • 1 reply
  • 10 views

When service records become escalated in the system, they cannot be closed before they are de-escalated. This is fine, however when using Firefox, the pop-up window generated by Sysaid to de-escalate the Service record is a full-screen new-window popup and the buttons do not work. Pressing “okay” in the prompt does nothing. This issue has followed every version of Firefox I’ve used for the past 4 years.

 

In any other web browser (Chrome, IE, Edge) the de-escalation prompt presents as a small popup window and the buttons work as expected.


1 reply

Hi @amackinnon, please check to see whether your browser has an ad blocker and disable it. 

Let us know if this helps ;)

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