Option to de-escalate ticket doesn't work in Firefox Browser

When service records become escalated in the system, they cannot be closed before they are de-escalated. This is fine, however when using Firefox, the pop-up window generated by Sysaid to de-escalate the Service record is a full-screen new-window popup and the buttons do not work. Pressing “okay” in the prompt does nothing. This issue has followed every version of Firefox I’ve used for the past 4 years.


In any other web browser (Chrome, IE, Edge) the de-escalation prompt presents as a small popup window and the buttons work as expected.


Best answer by Anonymous 9 March 2023, 14:39

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2 replies

Hi @amackinnon, please check to see whether your browser has an ad blocker and disable it. 

Let us know if this helps ;)


Removing uBlock origin worked for me.