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So we have a current challenge I am trying to overcome. Basically every time a user replies their organisation adds a space between the ticket number so for example the system would expect #12,000 but it ends up like this #12, 000

 

Any suggestions on how to remove the space? The current issue is it will create a new ticket and merging while possible isn’t ideal.

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Hi ​@samuel.hammett ,

I have looked into the details that you have provided here and this seems to be more of an issue rather than a question.

For this could you provide me with your email address to find the environment that you are using so that we can begin investigating on this?

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