when i use the search in asset-list the character 0 (zero) is used as a wildcard.
We have version v23.3.38 b13 in place.
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SysAid Copilot is here with our AI Magic!
Here is the response we thought might assist you:
Hi Team,
Thank you for bringing this issue to our attention. It seems like you're experiencing an unexpected behavior with the search functionality in SysAid, particularly when searching for assets that include zeros in their identifiers. This issue where zeros are treated like wildcards can indeed disrupt the efficiency of data retrieval. Let's try a few steps to troubleshoot and potentially resolve this issue on your end.
**Troubleshooting Steps:**
1. **Clear Cache and Cookies:** Start by clearing your browser's cache and cookies. Sometimes, cached data can cause unexpected behavior in web applications.
2. **Check for Updates:** Ensure that your SysAid instance is up to date. New updates often include bug fixes that might resolve the issue you're experiencing.
3. **Test in Different Browsers:** Try accessing SysAid and performing the search in a different browser. This can help determine if the issue is browser-specific.
4. **Use Advanced Filters:** Utilize the advanced filter options to narrow down your search results. This can help in isolating the asset you're looking for by applying more specific criteria.
5. **Reindex the Database:** If possible, initiate a reindexing of the database. This can often resolve issues related to search functionality. Note: This step may require SysAid administrator privileges.
6. **Contact SysAid Support:** If the issue persists after trying the above steps, it might require further investigation by the SysAid support team. Please provide detailed information about the issue, including the steps you've taken to troubleshoot, and any specific examples that illustrate the problem.
**Contacting Support:**
- To contact support, you can open a Service Record directly from your SysAid instance. Navigate to the help or support section and look for the option to 'Create a Service Record.'
- When submitting your request, include as much detail as possible about the issue, including the exact search terms used and the unexpected results received. Screenshots or videos demonstrating the issue can also be very helpful.
We understand how important efficient search functionality is for your operations, and we're here to help resolve this issue as quickly as possible.
Kind regards,
SysAid Technologies
Thank you for bringing this issue to our attention. It seems like you're experiencing an unexpected behavior with the search functionality in SysAid, particularly when searching for assets that include zeros in their identifiers. This issue where zeros are treated like wildcards can indeed disrupt the efficiency of data retrieval. Let's try a few steps to troubleshoot and potentially resolve this issue on your end.
**Troubleshooting Steps:**
1. **Clear Cache and Cookies:** Start by clearing your browser's cache and cookies. Sometimes, cached data can cause unexpected behavior in web applications.
2. **Check for Updates:** Ensure that your SysAid instance is up to date. New updates often include bug fixes that might resolve the issue you're experiencing.
3. **Test in Different Browsers:** Try accessing SysAid and performing the search in a different browser. This can help determine if the issue is browser-specific.
4. **Use Advanced Filters:** Utilize the advanced filter options to narrow down your search results. This can help in isolating the asset you're looking for by applying more specific criteria.
5. **Reindex the Database:** If possible, initiate a reindexing of the database. This can often resolve issues related to search functionality. Note: This step may require SysAid administrator privileges.
6. **Contact SysAid Support:** If the issue persists after trying the above steps, it might require further investigation by the SysAid support team. Please provide detailed information about the issue, including the steps you've taken to troubleshoot, and any specific examples that illustrate the problem.
**Contacting Support:**
- To contact support, you can open a Service Record directly from your SysAid instance. Navigate to the help or support section and look for the option to 'Create a Service Record.'
- When submitting your request, include as much detail as possible about the issue, including the exact search terms used and the unexpected results received. Screenshots or videos demonstrating the issue can also be very helpful.
We understand how important efficient search functionality is for your operations, and we're here to help resolve this issue as quickly as possible.
Kind regards,
SysAid Technologies
Love the experience? You can enjoy the full power of SysAid Copilot and reduce your team workload starting today - check it by yourself
Hello,
Thank you for reaching us!
This can indeed make it difficult to find specific assets. Here are some steps you can take to troubleshoot and potentially resolve this issue:
Troubleshooting Steps:
Clear Cache and Cookies: Start by clearing your browser's cache and cookies. Sometimes, cached data can cause unexpected behavior in web applications.
Check for Updates: Ensure that your SysAid instance is up to date. New updates often include bug fixes that might resolve the issue you're experiencing.
Test in Different Browsers: Try accessing SysAid and performing the search in a different browser. This can help determine if the issue is browser-specific.
Use Advanced Filters: For the time being, try using the advanced filter options to narrow down your search results. This can help in isolating the asset you're looking for by applying more specific criteria.
Review Known Issues: Check the SysAid Knowledge Base or recent release notes for any known issues related to search functionality. It's possible that this is a known bug that has already been addressed.
Contact SysAid Support: If the issue persists after trying the above steps, it might require further investigation by the SysAid support team. Please provide detailed information about the issue, including the steps you've taken to troubleshoot, and any specific examples that illustrate the problem.
Contacting Support:
To contact support, you can open a Service Record directly from your SysAid instance. Navigate to the help or support section and look for the option to 'Create a Service Record.'
When submitting your request, include as much detail as possible about the issue, including the exact search terms used and the unexpected results received. Screenshots or videos demonstrating the issue can also be very helpful.
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