Good day:
Hello to all SysMates - it is my first post in the Community!
When clicking the Send Message link in both INCs and REQs, the dialog box pops up as expected. The sender fills out the input fields then uses the Send button. Endpoint users (Request user aka recipient) are reporting that they do not receive the sent message.
Thank you.
Hi
Firstly, would you kindly provide me with your email address (either here or in a private message) so that I may raise a ticket for this?
Secondly, does this happen for all admins and on all tickets?
I would also recommend you check that your email integration is working correctly from Settings > Integration > Email > accessing the email integration you have setup > use the ‘Test’ button under the Outgoing and Incoming tabs.
Good day:
I am checking with the other Administrators. In the meantime, I received contact from the SysAid support team.
Adrian, I have enclosed a screenshot of the results of the test.
Thank you.
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