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We are preparing to roll out the SSP to our customers.  We would like to turn off the Email Integration so that they can only submit & respond to tickets through the portal to the service desk ticket.  Does SysAid have the ability to do this?

Thanks,

Christine

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Hello ​@Christine 

Thanks for your question.

Yes, you can disable the incoming email integration.

To do this, go to SysAid Settings → Integration → Email.
Click on the email account used for integration, then go to the Incoming Email tab.
There, simply uncheck the option "Enable incoming email."

Once it's unchecked, emails will no longer create tickets.

Laur,

Thank you!  From question asked by someone else I believe that the SSP does not give the end-user the ability to receive and send messages.  Is that correct?

Christine

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