Question

Sysaid across 2 domains

  • 26 September 2022
  • 1 reply
  • 104 views

Hi - I don’t know if any of you can help?

I use Sysaid at here at my company - we have recently been taken over by another company and now form part of a group (2 Companies).

I have joined the domains as part of a forest with a two way trust relationship - is there a way I can use Sysaid to interrogate and manage the other domain?

 

Many thanks

Gav


1 reply

Userlevel 5
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Hi @gemcka 

We are missing some information but to get you started: 

  1. Yes you can work with multiple LDAP integrations to bring all users from both companies to the same helpdesk. 
  2. You can differentiate the activity by utilizing the ‘Company’ field read more about it here.

Also check out this post for more inspiration:

 

Let us know how it goes!

Cheers,

 

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