I am trying to setup a notification that will be trigger when the service record is updated, or action item tab is closed. The notification would need to be sent to a specific employee or group based on what data is entered in a specific field.
Example: On the SR there is a field for new supervisor (custom field). We would want the notification to be sent to that specific supervisor so they can do the next action item in the workflow.
How would this be setup in the workflow / notification?