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Question

Workflow Notifications HTML Dropping Text

  • February 21, 2023
  • 1 reply
  • 23 views
M

Workflow Notifications are dropping characters when we are using html.

 

Example :  We have a notification that is merging  the ${ReqUser.FirstName} into the notification.  We are seeing characters in the first name missing in the sent notification .  Emily will send as Eily .  Is there a solution or best practice when using HTML in the messages ? 

    1 reply

    Maayan Karstaedt
    SysAider
    Forum|alt.badge.img

    Hi @Matt B ,

    Can you share the HTML template you are using? We haven’t heard of this behavior so far so most likely something in your HTML is overriding things.

    Let us know, 

     

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