Workflow Notifications HTML Dropping Text

  • 21 February 2023
  • 1 reply

Workflow Notifications are dropping characters when we are using html.


Example :  We have a notification that is merging  the ${ReqUser.FirstName} into the notification.  We are seeing characters in the first name missing in the sent notification .  Emily will send as Eily .  Is there a solution or best practice when using HTML in the messages ? 

1 reply

Userlevel 5

Hi @Matt B ,

Can you share the HTML template you are using? We haven’t heard of this behavior so far so most likely something in your HTML is overriding things.

Let us know,