Asset Management Issues

## Asset Management Issues

It seems you're encountering issues with your Asset Management module where devices are being ingested with "DHCP" as the device type, showing only IP addresses and limited information. Additionally, you mentioned that the `C:\Program Files\SysAidServer\root\WEB-INF\agentfiles` folder is empty, and you're unsure if this is normal behavior. Below are detailed explanations and steps to address your concerns:

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### 1. **Devices Showing as DHCP**
This behavior is not normal and could be caused by several factors, such as incorrect agent configuration, network settings, or issues with how the devices are being identified. Here's how to address it:

- **Verify Agent Configuration:**
- Ensure the SysAid agent is properly installed and configured on the affected devices.
- Check if the agent is set to correctly identify the device type (e.g., Laptop) instead of DHCP.

- **Update the SysAid Agent:**
- Ensure all devices are running the latest version of the SysAid agent. Older versions may not correctly report device details.

- **Manually Update Asset Type:**
- Navigate to the Asset List in SysAid and manually change the asset type from "DHCP" to "Laptop" for the affected devices.

- **Check Network Settings:**
- Review the network settings on the devices, especially the virtual NICs created by Absolute Secure Access. These virtual NICs might be causing the devices to be misidentified.

- **Review Discovery Rules:**
- Check the discovery rules in SysAid to ensure they are not misclassifying devices based on their IP addresses or other attributes.

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### 2. **Empty `agentfiles` Folder**
The `C:\Program Files\SysAidServer\root\WEB-INF\agentfiles` folder being empty is not necessarily an issue. This folder is typically used for temporary files related to the SysAid agent. If the folder is empty, it could mean:

- The agents are not actively using this folder for communication.
- Temporary files have been cleared automatically.

You do not need to take any action regarding this folder unless you suspect a specific issue with agent communication.

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### 3. **Stale Entries in Asset List**
Stale entries in the Asset List can occur when devices are renamed, disjoined, or rejoined to the domain. To manage these entries:

- **Delete Stale Entries:**
- Periodically review and delete stale entries from the Asset List to maintain accuracy.
- Ensure that the discovery settings are configured to prevent duplicate or incorrect entries.

- **Prevent Future Stale Entries:**
- Use a consistent naming convention for devices (e.g., DELL-%SERIAL% for Dell devices).
- Ensure that the SysAid agent is reinstalled or reconfigured after devices are renamed or rejoined to the domain.

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### 4. **Root Cause**
The root cause of this issue is likely a combination of the following factors:
- Virtual NICs created by Absolute Secure Access, which may interfere with device identification.
- Devices being renamed, disjoined, and rejoined to the domain, causing inconsistencies in how they are reported to SysAid.
- Potential misconfigurations in the SysAid agent or discovery rules.

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### 5. **Recommended Actions**
To resolve and prevent these issues, follow these steps:
1. **Reinstall or Reconfigure the SysAid Agent:**
- On affected devices, uninstall and reinstall the SysAid agent to ensure proper configuration.
- Verify that the agent is correctly reporting device details.

2. **Review Discovery Settings:**
- Check the discovery rules and ensure they are configured to correctly identify devices based on their attributes.

3. **Use Consistent Naming Conventions:**
- Maintain a consistent naming convention for devices, such as DELL-%SERIAL% for Dell devices.

4. **Monitor and Clean Up Stale Entries:**
- Regularly review the Asset List and delete stale or duplicate entries.

5. **Contact SysAid Support:**
- If the issue persists, gather logs from the affected devices and the SysAid server. Share these logs with SysAid Support for further investigation.

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### 6. **Additional Notes**
- If you suspect that the virtual NICs are causing the issue, consider testing with a sample device by disabling the virtual NIC and observing if the device is correctly identified.
- Ensure that the SysAid server and agents are updated to the latest versions to avoid compatibility issues.

Please let me know if you need further assistance or clarification!