Invalid Account Credentials - SysAid Free

Hi lpickardmedsym, Are you using free cloud or free on-premise ? if its cloud please forward me your account id in a private message and I'll take a look. Danny.

It's free cloud. I sent you my account info in a pm. thank you! Luke

Hi Luke, I took a look into your account and modified an attribute that was setup incorrectly on the system, Please try and deploy an agent again, make sure you copy and paste the information from settings > network discovery > downloads page (Server URL / Account Name / Serial Key). I've tested this myself and it appears to be fine now. Danny.

I was able to install it on a different machine. I'll try to figure out why it won't install on the original.

Danny: I've tried again and still no luck. Should I try to download the agent again? I am copying and pasting exactly as the info is in the downloads page (Server URL / ACcount Name / Serial Key). Luke

Luke, Are you sure the machine you are installing on has internet access and can reach your cloud instance ? do you have/use any proxy ? perhaps something is preventing it from completing the verification. Danny.

I'm with the same issue. Trying to setup the SysAid Tools with information on Network Discovery -> Downloads -> "Server", Account name and Serial Key". Server: http://trialmaster.sysaidit.com Account Name: doutor************ Serial Key: ODF************ No firewall, internet connection OK. I can access the cloud instance normally. Ps. I'm from Brazil.

I have exactly the same problem with free on-premise I' from Brazil too. Caro João Junior, se conseguir decifrar o problema, sua ajuda é bem vinda!

I have exactly the same problem with free on-premise

Hi, I just created new account and tried to install Sysaid Agent, I am using free (cloud), I use no proxy, and have the same problem as everyone else here. What is going on?

I too am receiving the "Invalid Account Credentials" error. Is there a resolution to this?

Hey guys, After further investigation, we have made a number of changes that should resolve the issue. Please reinstall the agents and input the updated login credentials found under Network Discovery > Downloads. Please let me know if this resolves the problem. Cheers, Danny

I got the same error: "Invalid Account credentials. Please try again." I just download the SysAidAgent.exe... I got the cloud free solution from you. What can i do? Thanks! Jorge Luis

Hi Jorge, I'm looking into this and will get back to you with an answer ASAP. Thanks, Danny

Hi Jorge, Can you try performing again the solution provided in my previous post here? I believe the solution has been readjusted to fit all cases now. Please let me know. Thanks, Danny

Hi, Sorry to continue with this case, but I'm having the same error as Jorge. Do you know how to solve it? Thank you very much, João Sabino.

PT-BR: Também sou do Brasil e instalei o serviço hoje. Recebi a mensagem de erro e fiz o seguinte: troquei o url "https://trialmaster.sysaidit.com" para o url do meu cloud "https://****seu cloud****.ourit.support Aqui deu certo. EN: Try to change the default server url "https://trialmaster.sysaidit.com" to your cloud server url "https://****your cloud****.ourit.support Abraço

Has anyone solved this? Found a solution myself, hope this helps. you have to activate the dissabled admin account. on command prompt, net users administrator password /active:yes where administrator is the name of the administrator which is disabled by default on windows 8 and up as i have experienced. and password is the password to be assigned to that administrator. example: net user administrador mypassword /active:yes it says administrador because the computer is installed spanish as primary. after that, reboot, right click on installer run as admin...... hope this helps.

I am having the same issue as everyone else, although I know this is an older post. I am receiving the the account values are invalid

I am getting the same error. I had a free cloud account.

At first, I thought it might be as simple as them not showing us the right URL in the dashboard. But looking deeper, I'm not convinced that's all that's going on. I've tried different permutations of the URL, like: https://trialmaster.sysaidit.com (Installer will not proceed, saying "Invalid Account Credentials") https://sysaidxxxxxxxxx.sysaidit.com (Installer will not proceed, saying "Invalid Account Credentials") https://sysaidxxxxxxxxx.ourit.support (Installer allows, but log says HTTP Error 503) This could likely be cleared up by a small bit of attention by support. Can anyone help? Has anyone gotten this to work? I have the same issue on Mac and Windows, so the earlier solution of "Enable Windows Admin Account" is likely not the (only) fix needed.

Hi Danny I have the same problem cannot agents and RDS do not appear in cloud free assets Can you help?

I having the same issue, but it is July 28th, 2019. I am very experienced with SysAid. I know to use the correct credentials, and have even copy and pasted from Network Discovery. Please advise. Internet is good. I can reach the URL directly through a browser.

I´m trying to create and test a free cloud account. I received an email with my user ID, user and pass but i can´t make log on in any ways. I´m just copy&pasting, bute i received error. Can you help me? SysAid Free in the Cloud Ref: Account Name sysaid107698