- Yes, I am setup as an administrator. Yes, I've read the pertinent information in the SysAid Help modules. Yes, I searched the forums. Yes, I Googled it...
I recently inherited an instance of SysAid, and have been doing a lot of reading up on the platform over the past few days. While the team has been using the Help Desk functionality heavily, there has not been much focus on the monitoring side of things, which is where my role comes in.
First the basics:
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In the weeks since this was submitted (posted submitted in Mid-August) I was able to get the issue addressed.
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