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SQL 2017 DB



Hi,



I have a problem with new Agent Installations(Fujitsu Lifebooks like U7511). After installation(manual or automated, MSI or exe) the agent is not sending the first data to the server. In the log you will see something like that:

04/25/22 09:38:52:731 [e] RetrieveAssetIdFromServer::IsAssetIdValid AssetID has no value

04/25/22 09:38:52:747 [p] RetrieveAssetIdFromServer::Init Info: The Asset ID does not exist - need to retrieve it from server

04/25/22 09:39:16:433 [p] RetrieveAssetIdFromServer::SendAssetDataForCalculationAssetId Info: start to receive ID from SysAid, Max Retry 5, Span Time 60s

04/25/22 09:39:16:715 [e] RetrieveAssetIdFromServer::PostToServer Failed to get ID from xxx

04/25/22 09:39:16:715 [e] RetrieveAssetIdFromServer::SendAssetDataForCalculationAssetId Error: Failed to receive ID from SysAid retry 1 out of 5 retry again in 60000 millisecond

04/25/22 09:40:16:923 [e] RetrieveAssetIdFromServer::PostToServer Failed to get ID from xxx

04/25/22 09:40:16:923 [e] RetrieveAssetIdFromServer::SendAssetDataForCalculationAssetId Error: Failed to receive ID from SysAid retry 2 out of 5 retry again in 60000 millisecond

...



If I uninstall the agent from an older computer or VM(with registry etc.), and use the same installation it works.



Some weeks ago I contacted the support and it worked after some tries with an older MSI. But this was only a coincidence I think.



Any ideas? Perhaps something in the database?



Regards