RDS server v SYSAID server

  • 16 April 2021
  • 1 reply
  • 52 views

I need help. This is an ongoing problem. I install the software using the deployment tool from the cloud SYSAID and yet the asset does not appear in my Asset list. I have a mix of Assets that are either connected to the RDS server or the SYSAID Server. I tried to undeploy and redeploy my workstation and it still shows SYSAID server! How do I fix this. Thank you

1 reply

 

 

Hello, Geek Girl

     In my quest to ensure that the SysAid Agent can be installed correctly I did a lot of research and with the help of Level 1 Support and Level 2 Support, here is what you can do.

  • when installing the agent manually confirm that the RDS information that it will communicate with is loaded.

     

  • Try to deploy from the RDS.

     

  • Confirm that in the configuration you have registered the credentials to be able to install the agent (you have AD administrator permissions).

     

That the ports used by the agent are enabled and you have no communication problems.

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