## Deploying SysAid Agent via Microsoft Intune

Currently, SysAid does not officially support deploying the SysAid agent via Microsoft Intune. However, it is possible to deploy the agent using alternative methods, such as packaging the agent as a Win32 app. Below is a step-by-step guide to help you deploy the SysAid agent through Intune as a Win32 app:

---

### Step 1: Prepare the SysAid Agent Installer
1. **Download the SysAid MSI Package**:
- Log in to your SysAid Admin portal.
- Navigate to `Settings > Network Discovery > Downloads`.
- Click on "Download the SysAid MSI deploy package" to get the installer.

2. **Create an MST File**:
- Use a tool like Microsoft Orca (part of the Windows SDK) to create an MST file.
- Add the required parameters (e.g., ACCOUNT, SERIAL, PERSON) to the MST file.

---

### Step 2: Create a PowerShell Script for Silent Installation
1. Write a PowerShell script to install the SysAid agent silently. Below is an example:
```powershell
msiexec /i "SysAidAgent.msi" TRANSFORMS="SysAidAgent.mst" /quiet /norestart
```
2. Save the script as `install_sysaid.ps1`.

---

### Step 3: Package the Files into a .intunewin File
1. **Download the IntuneWinAppUtil Tool**:
- Download the IntuneWinAppUtil.exe tool from Microsoft.

2. **Prepare the Files**:
- Place the following files in a single folder:
- `SysAidAgent.msi`
- `SysAidAgent.mst`
- `install_sysaid.ps1`

3. **Create the .intunewin File**:
- Use the IntuneWinAppUtil.exe tool to package the folder into a `.intunewin` file.

---

### Step 4: Upload the Package to Intune
1. Log in to the Microsoft Endpoint Manager admin center.
2. Navigate to `Apps > All Apps > Add`.
3. Select `Windows app (Win32)` as the app type.
4. Upload the `.intunewin` file you created.
5. Configure the following:
- **Install Command**:
```cmd
msiexec /i "SysAidAgent.msi" TRANSFORMS="SysAidAgent.mst" /quiet /norestart
```
- **Uninstall Command**:
```cmd
msiexec /x {PRODUCT_CODE} /quiet /norestart
```
Replace `{PRODUCT_CODE}` with the actual product code of the SysAid agent.
- **Detection Rules**:
- Use a file or registry-based detection rule to confirm the agent is installed.
- **Assignments**:
- Assign the app to the appropriate device groups.

---

### Step 5: Verify the Deployment
1. After deploying the package, monitor the installation status in Intune.
2. Check the SysAid Admin portal under `Assets > Asset List` to confirm that the devices are reporting correctly.

---

### Troubleshooting Tips
- **Logs**: Check the logs in the SysAid agent installation directory (`SysAid\Logs`) for errors.
- **HealthCheck Tool**: Run the `HealthCheck.exe` tool (found in the SysAid agent directory) to diagnose connectivity issues.
- **Network Connectivity**: Ensure the devices can reach the SysAid server URL.

---

If you encounter further issues, you can refer to the related service record for additional guidance: [Service Record #2566057](/servicePortal/SRview/2566057).

Let me know if you need further assistance!