TeamViewer Embedded, SysAid Agent.

Hi Adam,

yes, the TeamViewer Embedded addon is relaying on the agent, it also might not work for you if you had another version of TeamViewer installed on the end-user’s machine before you enabled it on the asset so that it will install the one that SysAid is using via the agent. 

@adamcbarreno89

For unattended session you must have SysAid Agent installed in order to enable remote session. 

For attended sessions you don’t require the agent to be installed, only the admin user need to have the TeamViewer console installed. Then you simply enable it directly from SR, sending request to end-user for a TeamViewer session for quick support.  

Hope this clears everything up!

Cheers,

@Sela Weinrob That is correct. If the end user already has a version of TeamViewer installed on their machine, it will need to be removed so SysAid can push their embedded version. I had this conflict today. TVE would install but roll back after completing.