What causes duplicate assets to be created by an agent?
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What causes duplicate assets to be created by an agent?
Best answer by Eamonn
Thanks for the replies.
Once I found the following file, I was able to rectify the duplication:
\\%computername%\c$\Program Files\SysAid\Configuration\AgentConfigurationFile.xml
Stopped the service.
Edited BiosManufacturer value to the desired Asset ID.
Restarted the service.
Update Asset Data > Click Run now
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